First time I bought the gap insurance. After reading many positive reviews in detail about Platinum Gap Insurance I decided to go with. Hope I won't need to use this but this is giving me a peace of... See more
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Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... See more
Company replied
Not easy to understand when buying GAP insurance for a new car. All I knew was that I had to have a ‘Return to Invoice’ policy. This is the 2nd one I have purchased but this time for a brand new car... See more
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... See more
Company replied
Company details
- #12 of 69 best companies in Car and Motor Insurance Agency
Written by the company
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Written by the company
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Contact info
1 Neville Street, LS1 4DW, Leeds, United Kingdom
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4.8
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to speak to someone on phone.
Easy to speak to a very helpful advisor on the telephone. The exact policy for my needs was explained to me and now I feel confiedent that I am as fully covered as I need to be with this policy.
1 May 2025
Reply from Sura
Great to hear you had a positive experience, thank you for taking the time to share.
Great cover at at a good price
Great cover at at a good price. Proof of the pudding would come if we ever need to make a claim.
6 February 2025
Very helpful lady knowledgeable and…
Very helpful lady knowledgeable and directed me to a good solution
31 January 2025
Seemed cost effective against other…
Seemed cost effective against other company offerings
6 January 2025
Great product for a great price
11 December 2024
Competitive
I was looking for 4 years GAP insurance at a competitive price which PG sipplied.
4 December 2024
Really superb customer service
Paul was an absolute pleasure to deal with. He clearly knows his subject and was superb in talking me through my options and helped me take the right product which wasn't a more expensive option that I thought was right for me. Thank you Paul.
7 November 2024
Unprompted review
Great experience
Great experience - already had a policy which we were able to transfer to our new car, plus taking out tyre/wheel scratch/dent for a good price - representative was helpful and knowledgeable - would recommend
3 November 2024
Good value and easy to obtain
I confused my previous review with a totally different product ! The gap insurance provided by this company is excellent value, compared to my previous one. As well as good value, the process of obtaining it was straightforward and relatively simple. I would strongly recommend this company.
2 November 2024
It was easy to do
4 October 2024
GAP Insurance (Direct Gap and Platinum Gap)
It was very easy to change my GAP insurance over from my previous vehicle. My dealer never suggested getting GAP but I knew I needed it and that its way cheaper than what they would have quoted should they have remembered to tell me.
5 October 2024
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