First time I bought the gap insurance. After reading many positive reviews in detail about Platinum Gap Insurance I decided to go with. Hope I won't need to use this but this is giving me a peace of... See more
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Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... See more
Company replied
Not easy to understand when buying GAP insurance for a new car. All I knew was that I had to have a ‘Return to Invoice’ policy. This is the 2nd one I have purchased but this time for a brand new car... See more
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... See more
Company replied
Company details
- #12 of 69 best companies in Car and Motor Insurance Agency
Written by the company
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Written by the company
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Contact info
1 Neville Street, LS1 4DW, Leeds, United Kingdom
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4.8
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Easy to purchase
Easy to purchase
Great explanation on the various types of GAP available
30 September 2024
Excellent service
Excellent service.
Website simple to use and the cost is very reasonable
3 October 2024
Easy to compare and easy to Purchase
Easy to compare and easy to purchase. Obviously not had to claim and hope I don’t have to but ease of mind for the 3 years of my lease is great.
23 September 2024
It was really easy and quick.
21 September 2024
5* GAP company.
Dealt with Paul today on the phone, couldn’t have been more helpful and thorough. Platinum Gap are by far the best and most helpful Gap company I’ve ever dealt with.
19 September 2024
Unprompted review
Really easssy !
Moved from one policy to another due to change of car and it was made really easy with one phone call.
Platinum gap couldn’t have been more helpful or pleasant and dare I say it the price was fantastic.
14 August 2024
Very easy to purchase on line hope I…
Very easy to purchase on line hope I never have to use it 🙏
9 June 2024
Quick & easy process
Quick & easy process, Gail was incredibly friendly.
12 April 2024
Unprompted review
Easy to use website
Easy to use website, very competitive, good overall reviews on Trustpilot.
31 March 2024
Simple and straightforward which was…
Simple and straightforward which was exactly what I was looking for.
31 March 2024
Gail was really knowledgable and…
Gail was really knowledgable and changed my policy over to my new car quickly and at a good price. 5 minutes and it was done with an immediate email to confirm. Sorted.
8 March 2024
Unprompted review
Brilliant service as usual
8 March 2024
Unprompted review
Prompt Informative service
Gail was helpful in providing me with the information I required to continue my GAP insurance with a new vehicle at a competitive price
7 March 2024
Unprompted review
Friendly and helpfull advisor
User friendly website, easy to contact, friendly and knowledgeable customer service advisor, product meets my needs, and is competetively priced.
4 March 2024
Unprompted review
Peace of Mind for the Next 4 Years
Very helpful with the advice given. Felt comfortable speaking to Gail Sutton - Direct Gap without putting me under pressure to buy the product.
The cover I opted out for is exactly what I was looking for.
4 March 2024
Unprompted review
Paul was excellent listens to what I…
Paul was excellent listens to what I had to say and dealt with my query extremely professionally and clearly while being honest.
29 February 2024
Unprompted review
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