First time I bought the gap insurance. After reading many positive reviews in detail about Platinum Gap Insurance I decided to go with. Hope I won't need to use this but this is giving me a peace of... See more
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Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... See more
Company replied
Not easy to understand when buying GAP insurance for a new car. All I knew was that I had to have a ‘Return to Invoice’ policy. This is the 2nd one I have purchased but this time for a brand new car... See more
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... See more
Company replied
Company details
- #12 of 68 best companies in Car and Motor Insurance Agency
Written by the company
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Written by the company
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Contact info
1 Neville Street, LS1 4DW, Leeds, United Kingdom
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4.8
Excellent
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Service
Extremely friendly but professional interaction on the phone. I could not arrange cover for the car online but the issue was sorted brilliantly over the phone and I received a better price
31 October 2022
Excellent service
What made me decide on buying here was the excellent assistance and customer service.
28 October 2022
Excellent service
Excellent service, have used multiple times.
Fortunately have never needed to make a claim, but would not anticipate or expect anything other than an efficient resolution.
20 October 2022
Process was quick
Process was quick, simple and exactly what i wanted to provide gap insurance for my brand new car. Was very easy to select type of gap insurance and excellent value for money. As with all insurances, I hope I never need to make a claim, so how they respond to a claim is, for me, untested.
7 October 2022
Nice easy to use website
Nice easy to use website, clear policy language with no silly exclusions like other similar policies
3 October 2022
Brilliant service
Brilliant service !
Just taken out gap insurance with this company.
Excellent service throughout. The adviser was so knowledgeable and helpful and explained everything in detail and very clearly. I would recommend them to anyone.
22 September 2022
Easy to understand and good explanation…
Easy to understand and good explanation of different types of Gap insurance
27 September 2022
Very straight forward and easy to fill…
Very straight forward and easy to fill happy with results
9 September 2022
Quick and easy to sign up
Quick and easy to sign up, relevant information provided, various quotes
28 August 2022
I will wait and see
Very easy to use web site, but the proof of a good policy is if and when I have to make a claim.
4 September 2022
Easy and quick
18 August 2022
The man I spoke to was very polite and…
The man I spoke to was very polite and new what he was telling me very happy with the outcome so I bought a GAP insurance. Well pleased thanks.
11 August 2022
New Car GAP Insurance
Not easy to understand when buying GAP insurance for a new car. All I knew was that I had to have a ‘Return to Invoice’ policy. This is the 2nd one I have purchased but this time for a brand new car.
Must read the T&C’s before signing as my last one I lost out on after cancelling a 4 year cover after 14 months and only got £10 because of a massive commission to the service provider, non refundable…… This one was much clearer. 4 stars for now just in case.
3 August 2022
Paul - 5 stars
Paul showed deep knowledge of the GAP insurance, positive, highly professional approach and attitude. Thank you.
29 July 2022
Reply from Sura
Dear Mr Das,
I am shocked to read your review and unfounded allegations.
Firstly, let me start by clarifying that Platinum Gap is in no way a “scam”. Across our insurance group we have written well in excess of 100,000 policies for UK customers across over 10 years of trading.
To respect your personal information, I will refrain from going in to many details however with regards to your policies I can see that one of our senior agents contacted you due to duplicate policies containing discrepancies which ultimately led to your policies being cancelled and a full refund being issued within 24 hours.
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