First time I bought the gap insurance. After reading many positive reviews in detail about Platinum Gap Insurance I decided to go with. Hope I won't need to use this but this is giving me a peace of... See more
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Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... See more
Company replied
Not easy to understand when buying GAP insurance for a new car. All I knew was that I had to have a ‘Return to Invoice’ policy. This is the 2nd one I have purchased but this time for a brand new car... See more
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... See more
Company replied
Company details
- #22 of 68 best companies in Car and Motor Insurance Agency
Written by the company
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Written by the company
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Contact info
1 Neville Street, LS1 4DW, Leeds, United Kingdom
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4.8
Excellent
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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It was very straightforward the person…
It was very straightforward the person I spoke to was great 👍
7 April 2023
We always use this company
We always use this company. Diane was great. It’s a simple straightforward policy that gives you peace of mind with no hidden extras.
Thank you.
26 March 2023
Nice easy transaction and a good price.
30 March 2023
A really positive experience
A really positive experience, buying something nobody wants to buy! Could t get cover online so needed to speak to a sales agent, who was the friendliest and most helpful you could imagine, and they provided cover on my M sport BMW a few weeks after I bought it.
25 March 2023
Great service
Great service, the lady on the phone was very helpful and answered all my questions.
21 March 2023
Very Helpful :)
16 March 2023
Website very customer friendly
11 March 2023
Good service
Please, helpful and easy to get hold of. Sadly a necessary evil to have Gap insurance but these guys were good in sorting it
20 March 2023
Great customer service
I changed my car and needed the policy changing over to my new car , I tried doing the change online but received a email asking to phone platinum gap to arrange the changes, I spoke to a advisor and she took care of everything on the call , the reason I could not register the change online was because my new car’s value was significantly higher than my previous car.
16 March 2023
Fantastic service
Fantastic and friendly staff, talked me through all levels of cover to make sure I purchased the right one.I spoke to Hayley she was great Thank You
15 March 2023
Easy to take out this policy after a…
Easy to take out this policy after a few question
Thanks
20 February 2023
Premium Gap
Paul (Platinum Gap) was very engaging and knowledgeable and offered a very competitive price.
17 February 2023
Great service not pushy very good price
11 February 2023
Excellent service
3 February 2023
Very easy to complete on line with no…
Very easy to complete on line with no issues and a great competitive price,thank you.
2 January 2023
Great site easy to apply would…
Great site easy to apply would recommend to anyone thanks
8 December 2022
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