Surepassdrivingschool Reviews 744

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their calm, patient, and professional approach, which significantly boosts confidence during lessons. Many people highlight the instructors' ability to explain things clearly and create a supportive, stress-free learning environment, making the experience enjoyable and effective. The service is frequently described as outstanding, with instructors going above and beyond to ensure students are well-prepared and pass their tests, often on the first attempt. However, some people were dissatisfied with the company's professionalism, citing instances where instructors were unprofessional, put down students' skills, or even fell asleep during lessons. Additionally, a few customers reported issues with communication and customer service, including unhelpful office staff and difficulties getting refunds or consistent instructor assignments.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising instructors for their patience, support,... See more

User experience

Users describe positive interactions with the user experience, with many reviewers highlighting the calm,... See more

Instructions

Customers consistently note positive experiences with instructions, often praising instructors for their... See more

Service

Reviewers highlight positive aspects of service, with many praising instructors for their clear and confident... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness, support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really recommend Mark Hawtin! I had around a months worth of lessons with mark leading up to my test after moving from another instructor and have to say boosted my confidence massively! He’s very cal... See more

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myse... See more


Company details

  1. Driving school

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

744 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Many thanks to Neil Kilshaw!

Many thanks to Neil Kilshaw
After having a bit of a rocky start to driving I decided to start lessons with Neil and found learning to drive a much better experience. He is in an excellent instructor, really patient and supportive and has taught me to drive safely with confidence. He really went above and beyond and was determined to get me a test as soon as possible. Which has led me to pass first time today! - Couldn’t recommend him enough.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended Neil Kilshaw

Highly recommend Neil Kilshaw. He has been encouraging, supportive and professional throughout my daughter’s lessons and even invited me to join them on a drive to see her progress. She passed first time, in record time and we can’t thank you enough.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Why Alison kewley is a top driving instructor

I had a crash course with Alison Kewley, was a pleasant experience from the day I started! Wasn’t angry when I did wrong or annoyed just helped me and told me when I was right and wrong. Not only was I learning more minute by minute but she would tell me too repeat what I did wrong until I did right. Highly reccommend!

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Surepassdrivingschool

I would like to say a huge thanks to Will Berkley for helping me pass my test first time, after only 10 lessons. Will was always patient, encouraging, and flexible around my college hours, and I can't recommend him highly enough. Regarding, Rocco.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Surepass - Mark

I came to mark extremely nervous about learning how to drive. Mark was punctual professional and exceptional at teaching me how to drive. Admittedly it had taken me a lot longer than others but mark was patient and honest about how I was getting on. I’m thankful to say I’ve passed 1st time and I would strongly recommend you choose mark as your instructor! Thank you Mark

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I started a 20hr crash course with…

I started a 20hr crash course with Alison kewley and I had the best experience with her. She was very informative on the areas where I needed work on and we got straight into it. She helped me pass first time and I would highly recommend her to anyone who is looking at passing there test first time as she has a great success rate.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

David murdock

Passed my test with Surepass first time last week with David Murdock as my instructor. David was brilliant and the perfect fit for me to learn to drive. He did everything at my pace and gave me control right from the beginning. He always explained things in detail and was always aware and able to pick up on any mistakes or habits forming and always came across in a friendly manner in his approach to correcting things. His communication was great and everything went smoothly as soon as I was assigned to him. He gave me advice on how I should take my lessons which ramped up the closer I got to my test and it provided me with the best results I could get. Best instructor I could have asked for and would recommend him to anyone.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND

My son has just passed his test first time with Neil Kilshaw! What an amazing experience he has had ! Neil went above and beyond for him, the support, communication and professionalism was outstanding! Even when his test was cancelled the night before he managed to sort another test the day later!!Only took 4 months of lessons and he’s passed! I will definitely be recommending Neil to everyone. Honestly can’t thank him enough.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin - Highly Recommended

Mark was recommended by a friend after we were let down by a previous instructor. He is a brilliant communicator, flexible and was patient with my son (as he fixed some bad habits that had been formed). Mark always made me feel that he had everything under control. He was committed to getting my son to the driving test stage as soon as possible, where he passed first time. Thank you, Mark!

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Dan Wood was an amazing instructor got…

Dan Wood was an amazing instructor got me all the way through my test which resulted in a pass with no minors. He was there to teach me how to drive for my test and how the roads can be outside of a test don’t think I could have passed with anybody else. Thanks for all the hard work Dan

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Dave Vyse Driving Instructor 10/10

Couldn’t recommend Dave Vyse enough! An amazing driving instructor, teaches you your knowledge about driving, and everything you need to know/do to pass your driving test. Been a massive help with everything!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin

Mark really helped improve my confidence with driving I will definitely be recommending to my friends looking for a instructor

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Do read Terms and conditions of this…

Do read Terms and conditions of this company
Dont pay them any money upfront
Do your theory and perception test first ,pass this then continue (as they don't give refunds )
Good luck

17 November 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

HI Michael,

Thank you for your feedback.

I am unsure of the circumstances of your feedback as it is not clear. I can confirm, we do have a refund policy which is outlined in our terms and conditions.

If you would like to discuss your concerns further, you can contact me on 0800854140.

Many Thanks
Michelle Partington
Customer Service Manager

Rated 5 out of 5 stars

Recommendation for Trish Bailey

Couldn't recommend Trish Bailey enough!! She toke me on from a different instructor being really nervous and un-confident and she soon changed this. Passed First time today with only 3 minors. Thank you again Trish!

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Want to warn other people especially…

Want to warn other people especially parents with young people wishing to learn to drive to avoid this company at all costs especially covering the North West. They agree to get you through the test, allocate a driver & you begin to pay. 3 months & over a thousand pounds later you get a call from Ange in the office telling you your instructors retiring so not unexpected & can no longer accommodate. Journey over ! Beware this scam especially at this time of year when people pay for lessons as Christmas presents as it makes it so much worse when it's a young person. They'll start but won't finish so it's a complete waste of monet, time & effort. Continuity is what you want from a driving school .. you won't get that thru Surepass nor will you get a pass. AVOID AT ALL COSTS

14 November 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Nicola,

Thank you for your feedback. The decision to retire in this instance was unexpected, and I sincerely apologise for any inconvenience this has caused.

Please be assured that Angela explored all available options to enable your daughter to continue her lessons. Unfortunately, on this occasion, we were unable to secure an alternative instructor.

Once again, I am very sorry for the disruption this has caused, and I wish your daughter the very best with her new instructor.

Kind regards,
Michelle Partington
Customer Service Manager

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