Surepassdrivingschool Reviews 741

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their calm, patient, and professional approach, which significantly boosts confidence during lessons. Many people highlight the instructors' ability to explain things clearly and create a supportive, stress-free learning environment, making the experience enjoyable and effective. The service is frequently described as outstanding, with instructors going above and beyond to ensure students are well-prepared and pass their tests, often on the first attempt. However, some people were dissatisfied with the company's professionalism, citing instances where instructors were unprofessional, put down students' skills, or even fell asleep during lessons. Additionally, a few customers reported issues with communication and customer service, including unhelpful office staff and difficulties getting refunds or consistent instructor assignments.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising instructors for their patience, support,... See more

User experience

Users describe positive interactions with the user experience, with many reviewers highlighting the calm,... See more

Instructions

Customers consistently note positive experiences with instructions, often praising instructors for their... See more

Service

Reviewers highlight positive aspects of service, with many praising instructors for their clear and confident... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness, support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really recommend Mark Hawtin! I had around a months worth of lessons with mark leading up to my test after moving from another instructor and have to say boosted my confidence massively! He’s very cal... See more

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myse... See more


Company details

  1. Driving school

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

741 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Dan Wood from Surepass driving school…

My son's driving instructor was Dan Wood from Surepass driving school. From the first lesson to the last he was brilliant and easily the best instructor he has ever had. He would highly recommend him to anyone looking for a first class instructor and you wont go wrong learning with Dan.
Thanks from Luke.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Recommend - Neil Kilshaw

I would highly recommend Neil Kilshaw, if anyone’s looking for an instructor he’s incredible, I had 6 months of lessons and passed recently, he is a very good instructor, thanks for everything Neil !

4 November 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Mark Hawtin

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progression. He has been so patient, professional, reliable and genuinely effective driving instructor for my son!
He has built so much confidence with driving on busy roads and taught him to be a safe and thoughtful driver for life!

Thank you again Mark!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Alan is an amazing instructor!

Alan was a great and helpful instructor. The way he spoke really took the pressure off any mistakes or stressful situations. It was a pleasure being taught by him. Could not recommend enough!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Passed 1st time

I learnt to drive manual in Widnes with Vic, she was amazing and helped me pass first time, I have recommended her to all of my friends looking and I genuinely cannot fault her teaching.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

I couldnt recommend surepass enough to…

I couldnt recommend surepass enough to anyone. There instructors are professional yet re-assuring , especially the instructor i had named Chris Bulpitt. He has been a god send for me and i cant thank him enough for assisting me on passing my test, the advice and tips he gave me were second to none.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I did an intensive driving course with…

I did an intensive driving course with Surepass and had Chris as my instructor — he was brilliant! Really patient, easy to get along with, and explained everything clearly. He made the whole experience stress-free and enjoyable. Would definitely recommend Chris and Surepass to anyone learning to drive!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

I passed my driving test first-time…

I passed my driving test first-time with just three faults after 30 hours of lessons with my instructor David Murdock. He was massively helpful throughout the entire process, constantly providing constructive feedback and being patient and supportive whenever I struggled with something. As someone who was immensely nervous about learning to drive, David quickly made me feel at ease behind the wheel and I ended up actually looking forward to lessons instead of dreading them. I cannot thank him enough and am hugely grateful I decided to learn with Surepass.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Best Instructor!

I can't recommend Neil Kilshaw enough! I have just recently passed first time after lessons with him. He was always on time, incredibly patient, and created a relaxed and supportive atmosphere. Plus, he explained everything so clearly that I always knew exactly what I needed to do. Thank you for everything Neil!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

SurePass Driving 10/10

Had a great experience learning to drive through surepass, the instructors I had really helped me with my confidence and understanding on how to drive which helped me to pass 1st time with Dan Wood

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Well done Dan wood

Well done Dan wood. For my 30 hour crash course. Passed with only 1 minor fault. Great teacher, friendly and highly recommended! - Gary

1 October 2025
Unprompted review

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