Sureserve Reviews 7,686

Amazing work Polite and made me feel at home in the chaos of getting work done. Great with my animals. Mark and Jamie were brilliant. Thanks to Alan and Peter who put the insulation in. They're ALL welcome to come for Sunday dinner. Seriously AMAZING would definitely recommend to all my friends and family!

Lemar came a fixed my boiler he was very professional and friendly and got my boiler working even through it was a tricky job he got it all fixed thankyou so much you were very good at your job well done

Ongoing issue since July 2025.
Several missed appointments, false claims of "no access granted", inaccurate appointment timings (A.M. appointments showing up after 1PM)... on top of this, they constantly have the wrong parts despite every engineer explaining what was wrong and what part was needed. Yep, all 3 of us in the household and had to take days off of work to have for these unfulfilled appointments, we've also arranged to have other family members in the house too.
Not to worry, we've complained to our landlord several times (because SureServe failed to acknowledge any formal complaints lodged by us) and we've received compensation twice... still no hot water AFTER 11 MONTHS THOUGH.
Incompetence = *****
Negligence = *****

NOTE: Some of them have actually been very good, the lack of communication on the company's part is the biggest flaw.

Submitted another complaint today with the landlord, looking forward to seeing how they get out of this one... again.

Absolute 5 stars Owen Ward.
He goes above and beyond, is punctual , friendly ,trust worthy ,hard working.
Im so glad EDF use him for Gas and Meter installation . I would recommended these guy to anyone or any company.Thank you

We had two scheduled appointments with Sureserve for our annual gas inspection; however, both were missed. The first appointment, on 070426 (morning), was marked by a text message indicating no access could be granted, despite my presence at the scheduled time. Upon contacting their advisory line, I was informed that the technician was unreachable. No attempt was made to knock or gain entry, rendering the ‘no access’ message inaccurate, as I was indeed at home. The second appointment, scheduled for the morning of 060526, was also not fulfilled. The technician contacted me after 15:45, suggesting he might still arrive or proposing to reschedule. I requested a new appointment. A minute later, I received a text indicating that he could not access the property at 15:50. These incidents appear unprofessional or indicative of staff lacking integrity.

I had cavity wall insulation and ventilation fitted and I cannot recommend sureserve enough. In total 7 people worked on my house over the time it took to complete the work and everyone was friendly, knowledgeable and specialists in the area if work they were there to do. TrustMark have just completed their independent review of the work and cannot find fault with it ( apparently not the case with all companies that do this type of work).
Every email I have sent has been answered quickly and with the information I need. I would recommend sureserve

Excellent service ,Job was done really quick Really polite, The guy was Chris wemyss, Would highly recommend!

Really helpful person doing the fitting

Stephen Howe was the engineer who came to our rescue when our heating went off due to a meter issue. Stephen was very professional and explained what he was doing and swiftly had us back up and running. Thank you Stephen.

Stephen arrived on time. Very polite & did a great tidy job. Great service.

Chauntier was brilliant. Established the fault quickly. Problem resolved without fuss. Polite and professional.

Another ‘no show’ review.

No call, text or mail on the day to let me know they weren’t going to turn up. There are enough reviews outlining the details, but suffice to say this company cost me a day’s salary and didn’t have the good grace to let me know they weren’t fulfilling the agreed appointment. Non existent consideration for their customers.

Don’t take the day off work until you hear from the engineer confirming his attendance.

No doubt this review will receive the same “off the shelf reply” as all the others from let down customers.

Shambolic.

Owen Ward did our smart meter change. Very helpful and efficient and arrived on time too.

Very fast and efficient service provided by the installer Dev.
Thanks 🙏

Fantastic service fitting the smart meter. Couldn’t recommend Alex (Goddard) enough, as he took the time to explain everything clearly and walk me through the process afterwards. 10/10

Happy with the radiators that have been installed by sureserve Great work from them many thanks!

Sureserve refuse to help me. We have had no hot water for a week. They know we have a newborn baby and I call them multiple times a day for an update and they keep saying someone is coming out to the main boiler room. I’m writing this review because a rude colleague told me it’s nothing to do with Sureserve despite being told numerous times they’re looking into it. As mentioned, we have a newborn baby so this stress is upsetting and is really getting us down. Shocking that no one in the company will take any responsibility.

We’re So Grateful – Amazing Support from Josh. We had an emergency yesterday (Sunday) just after 5pm due to a burst hot water pipe. Water was coming through the ceiling in the hallway and it even affected the electricity, leaving us without power, so the situation was quite serious.

Josh from SureServe arrived around 8pm and from the moment he got here, he was absolutely fantastic. Because of the electrical issue, he had to work without proper lighting and was using only a flashlight, which made a difficult job even more challenging.

Despite this, he worked tirelessly, going up and down, making sure everything was under control. He took the time to answer every single question I had and explained things clearly, which really helped in such a stressful situation.

He managed to stop the hot water and put in a temporary fix to make everything safe until a team can come back on Tuesday to carry out the full repair.

This was not a small job at all, but he handled it with professionalism, patience, and a great attitude throughout. Honestly, he felt like an angel coming to fix everything when we really needed it.

We’re very grateful for his help—he’s a real credit to SureServe. Thank you so much, Josh!

The joiners were appointed to install Internal Wall Insulation and dress window ingoes, cills, aprons and skirting. To include removal/disposal of existing fittings.

Their standard of work, attention to Health & Safety and cleanliness was impeccable.

The joiners’ conduct was very professional and friendly throughout their time working in my home.

I would not hesitate to recommend the joiners concerned, namely Sonny & Chris, and appraise their high standards.

Great job, thanks again. James