Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m very pleased with the work carried out by Atney Stephenson. The job was completed quickly and to a high standard. He was polite, friendly, and easy to communicate with throughout the process. He a... See more
Company replied
Dominic from Sureserve came out today to install my smart meter and provided an excellent service from start to finish. He was friendly, professional, and made the whole process feel easy and stre... See more
Company replied
I received visit from Jonathan Teeder, this morning. Impressed by his politeness and professionalism he got on with the task in hand and his cheerful affability enhanced the Smart Meter Set Up. He exp... See more
Company replied
Company details
- Central Heating Service
- Energy Equipment and Solutions
- Fire protection service
- Heating service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Brilliant service from Mario
Brilliant service from Mario. Was very respectful of my home. He explained what everything was and what it does. How to see if there would be any faults etc
12 May 2026
Unprompted review
Reply from Sureserve
Hello Michelle Richards,
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that you felt respected and well-informed during the service.
We will pass your review on to Mario.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The engineer arrived on time treated my…
The engineer arrived on time treated my home with respect he worked well explained everything well & made sure I understood everything before leaving. The booking process was also well handled
So thanks to Steven Howe
12 May 2026
Unprompted review
Reply from Sureserve
Hello Joanne Keenan,
We're happy the engineer was punctual, respectful, explained everything clearly, and ensured your understanding. We appreciate that the booking process was well-managed. Thank you for your positive feedback!
We will pass your review on to Steven.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Rudeness and Lies
Absolutely horrendous service from this company, spoke to a rude arrogant woman who fails to listen and then makes up lies. Good luck to anyone that has this company maintaining anything in their building.
12 May 2026
Unprompted review
Reply from Sureserve
F Abo,
We appreciate your feedback and regret that you experienced this. We're sorry to hear about the disrespectful interaction and the misinformation you received. We'll address this internally to improve our service, To allow me to investigate further can you please send more info to the email below
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
He did great job and was really fast…
He did great job and was really fast and also he took all the safety precautions thanks Stephen
12 May 2026
Unprompted review
Reply from Sureserve
Hello Andrei,
We're happy to hear that you had a great experience! We appreciate you mentioning the speed and safety precautions. Thank you for your positive feedback!
We will pass your review on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Had a smart gas meter installed and the…
Had a smart gas meter installed and the engineer (Dev) was really helpful in ensuring all my gas applications work well post installation. I am very pleased with the service.
Thanks Dev
12 May 2026
Unprompted review
Reply from Sureserve
Hello Abe A,
We're happy to hear that the engineer was helpful in ensuring your gas applications worked well after the smart meter installation. We appreciate your positive feedback regarding the service you received!
We will pass your review on to Dev.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Reg Davidson of Dartford was so helpful…
Reg Davidson of Dartford sureserve was so helpful today, his patience and guidance solved my issue and saved me waiting home all day for someone to come out many thanks Reg x
12 May 2026
Unprompted review
Reply from Sureserve
Hello Fay Shaw,
We're so glad to hear that the guidance provided was helpful and resolved the issue effectively. We appreciate your positive feedback and are delighted we could save you time and inconvenience.
We will pass your review on to Reg.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I recently got a new kitchen put in by…
I recently got a new kitchen put in by ian and his team over a 3 day period I cannot fault any of the work done very efficent work done to a very high standard ian kept in contact through the process as I was out at work when most of the work was done the guys took all my old stuff away and left the property in great condition I would highly recommend them to my friends and family as some have seen how good there work is I would like to thank ian and his team for outstanding work and also great communication well done
6 May 2026
Unprompted review
Reply from Sureserve
Hello Nicola purdie,
We're happy to hear that the kitchen installation met your expectations! It's great to know the work was efficient and of high quality, and that communication was effective. We appreciate your recommendation!
We will pass your review on to the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter
Dominic from Sureserve installed my gas smart meter today. He was professional and friendly and was completed efficiently and without any problems.
11 May 2026
Unprompted review
Reply from Sureserve
Hello Em Py,
We're happy to hear that the installation of your gas smart meter was completed efficiently and without any issues. We appreciate you taking the time to share your positive experience with us.
We will pass your review on to Dominic.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Meter change efficiently completed.
The engineer Derek provided a courtesy call the day before to confirm their arrival time. They arrived exactly on time. The engineer was polite and courteous and complete the job within the time they advised. Power was quickly restored. Engineer carefully explained the changes and how to setup the mini hub.
11 May 2026
Unprompted review
Reply from Sureserve
Hello John,
We appreciate you sharing your experience. We're happy the engineer provided a courtesy call and arrived on time. We're glad the engineer was polite, completed the job efficiently, and explained the changes and setup. Thank you for your positive feedback!
We will pass your review on to Derek.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Awful state of driving noticed on the…
Awful state of driving noticed on the A10 and A602 interchange on the 11th May at 6.30am, driver nearly swiped out 3 other cars from being on his phone, completely unprofessional, would never trust this company for competence
11 May 2026
Unprompted review
Reply from Sureserve
George Milton,
We appreciate you bringing this serious incident to our attention. We're concerned about the dangerous driving you witnessed and will investigate to ensure road safety standards are upheld, I would really appreciate you giving us more information on this if you can to investigate further, Can you please contact me on the phone number below or email me your contact number to call you.
Kindest Regards
Tracey Scott
tracey.scott@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
Safan Ali has been amazing !
Safan Ali has been amazing !! Thank you sooo much !! This man has been the only one that listened to concerns and fixed a new meter and smart meter with provision and absolute professionalism . I have been fighting EDF with my problem over 2 years and the orginal meter was not even configured correctly !! Thank god for Safan absolute lovely man!
8 May 2026
Unprompted review
Reply from Sureserve
Hello Gillian Farnes,
We're happy to hear that the issue has been resolved professionally and efficiently. We appreciate you bringing this to our attention and for sharing your positive experience. Thank you!
We will pass your review on to Safan.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Amazing service
Amazing service.
Prior to Alex Goddard coming, we had several problematic installs with other providers. Our meter was efficiently replaced and set up, he also fixed some dodgy wiring, cleared up to make the meter easier to access, provided a new octopus home mini and left some octopus toys for my kids. Genuinely went above and beyond and finally fixed issues that have been ongoing for years. Thank you!
7 May 2026
Unprompted review
Reply from Sureserve
Hello Kieran Maguire,
We're happy to hear that you received amazing service! We appreciate you highlighting the efficient meter replacement, wiring fix, and improved accessibility. It's great to know the little gifts were a hit. Thank you for your positive feedback!
We will pass your review on to Alex.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I recently had two central heating…
I recently had two central heating fitters, Kai and Martin, come to install a new system in my house, and I honestly can’t praise them enough. They were here for three full days, and from start to finish, they were absolutely amazing.
Right from the first knock on the door, they were polite, professional, and friendly. Every time they needed to move furniture, check something, or turn the system off briefly, they gave me a heads-up first. Their attitudes were brilliant – positive, patient, and happy to answer all my questions (and I asked a lot).
Despite the job being messy by nature, they kept everything as tidy as possible, cleaned up at the end of each day, and made sure I was comfortable with how things were progressing. No cutting corners, no grumbling – just hard work and good vibes.
When they finished the job, they didn't just pack up and leave. They sat down with me and clearly explained all the features of the central heating, showed me how everything worked, and walked me through exactly what to do in an emergency. That really put my mind at ease.
On top of that, they told me their company would contact me in one year's time to schedule a service. No chasing needed on my part – they've already got it organised.
After three long days, the heating works perfectly, and the whole experience was stress-free. If you need central heating work done, these are the kind of people you want in your home. Highly, highly recommended. "If Carlsberg did central heating fitters, they'd be Kai and Martin."
Thank you 🙏🙏🙏🙏
5 May 2026
Unprompted review
Reply from Sureserve
Hello Sylvia Tracey,
We're happy to hear that the central heating installation experience was stress-free. It's great to know that the team was polite, professional, and helpful while completing the work. We appreciate your high recommendation and thank you for your feedback.
We will pass your review on to Kai and Martin.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Absolutely dreadful service after 4…
Absolutely dreadful service after 4 false no access claims the 5 visit they have not replaced the part they were supposed to
8 May 2026
Unprompted review
Reply from Sureserve
Scott Davis,
We regret the multiple failed visits and incomplete part replacement. We're taking steps to investigate and improve our service. Thank you for your feedback, To allow me to investigate further can you please send more info to the email below
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter installation
Smart meter installation
Dominic (Sureserve) changed gas and electric meters. Lovely guy! I had a few questions as slightly wary of actually having smart meter but he put my mind at rest. He explained everything clearly so that I understood why and how things worked. Very professional, polite and tidy who could ask for more...
8 May 2026
Unprompted review
Reply from Sureserve
Hello Barbara King,
We're happy you were pleased with the smart meter installation. It's great to hear that the engineer was professional and helpful, putting your mind at ease and clearly explaining everything. We appreciate you sharing your positive experience!
We will pass your review on to Dominic.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Good service on Smartmeter setup
Sureserve was responsible for my Smartmeter installation.
Attending right at the start of the planned slot for setting up, Mr R. Huerto was quick, made as little of a mess as possible and caused as little a disruption as possible. Definitely a great service.
7 May 2026
Unprompted review
Reply from Sureserve
Hello A R,
We're happy to hear the smart meter installation was quick and caused minimal disruption. We appreciate your positive feedback regarding the service. Thank you!
We will pass your review on to Mr R. Huerto .
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I never leave reviews usually however
I never leave reviews usually however, Joshua and Sam provided exceptional service today upon attendance for my rads not working. They were both very professional and got the job done within a timely fashion and left my property clean and tidy once works had finished. I would gladly have them back for further repairs needed within my property. Thank you both for your brilliant service :)
8 May 2026
Unprompted review
Reply from Sureserve
Hello Deniz Taylor,
We're happy to hear about the exceptional service you received! We appreciate you acknowledging the team's professionalism, efficiency, and cleanliness. We will certainly pass your kind words on to them and their manager. Thank you for your brilliant feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Kevin Adams was exceptional
Kevin Adams was exceptional, he was so friendly and did and amazing job thank you!!!
7 May 2026
Unprompted review
Reply from Sureserve
Hello Jamie,
We're happy to hear that you had such a positive experience and that our employee was so friendly and did such an amazing job. Thank you!
We will pass your review on to Kevin.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Stephen H
Stephen H. was Friendly but professional
Done the job right explained everything easily
Overall a good experience
7 May 2026
Unprompted review
Reply from Sureserve
Hello Franca,
We're glad you had a good experience! It's great to hear that the service was both friendly and professional, with clear explanations. Thank you for your feedback.
We will pass your review on to Stephen.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Milon visited today to fix my boiler…
Milon visited today to fix my boiler with some new parts. Called ahead to let me know he was on his way. Cracked straight on with the job and tidied up after himself.
7 May 2026
Unprompted review
Reply from Sureserve
Hello Lynnette Love,
We're happy to hear that the boiler repair went smoothly and that you were satisfied with the prompt service and clean work. Thank you for your positive feedback!
We will pass your review on to Milon.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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