Surex.com Reviews 

8,026
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, patient, and knowledgeable staff for providing exceptional guidance through the entire insurance process, making everything simple, reassuring, and stress-free. Many people note that advisors are exceptionally responsive, thorough, and effective at finding great rates and matching the right coverage to individual needs. Some reviewers were not happy with unexpected price increases, higher premium costs, and sudden billing adjustments following policy renewals or changes. Additionally, a few consumers reported experiencing delayed responses, slow quote turnaround times, and occasional document errors when dealing with certain representatives.

What people talk about most

Staff

Clients share deep appreciation for the staff, frequently highlighting their helpfulness, extensive product... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising representatives for being... See more

Price

Customers consistently note mixed experiences with price, as many reviewers highlight finding affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Surex enough! Matthew Gill in SW Ontario has always been wonderful. I have been with Surex for some time now and have always received impeccable, friendly, professional, and quick serv... See more

Company replied

Rated 5 out of 5 stars

Surex.com was recommended to us by our son who has received excellent service from them. Ryan Baker was the advisor who reached out to us, and are we glad that he did. Ryan was thorough, knowledgeable... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Bob Morrison with helping me and my son with some insurance issues when my broker was not getting back to me. He was wonderful and such great person to deal with. He kept us up... See more

Company replied

Rated 5 out of 5 stars

I have struggled getting a good rate on insurance for years due to some infractions on my abstract from many years ago. Devin was excellent to deal with, very kind reassuring and was able to sourc... See more

Company replied


Company details

  1. Business insurance company
  2. Car and Motor Insurance Agency
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Insurance broker

About Surex.com

Written by the company

We are an online Insurance Marketplace™, we have over 10 of Canada's Top Insurance Providers all working with us to help you find the best coverage at the best rate. No generic call centers, just good advice when you need it. A place to Compare, Shop, and Buy all online and with a trusted Insurance Advisor there to help at any time.
Start a quote today!
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Find Home Insurance

Surex Insurance - We are Canada's Top Insurance Marketplace. We help you shop, compare and buy insurance all online.

Written by the company

Compare, Shop and Buy all Online! We believe more choices = more savings!
We have over 5000 reviews with an average rating of 4.9! All these great reviews can't be wrong. We work with you to find the best coverage at the best rates.

Surex - Canada's #1 Insurance Marketplace

We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!

We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!
No extra fees to work with us, we keep things simple, work on your time, and save you money.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8k reviews

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4.5

All reviews

(8,026)

422 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always have gotten great service from…

I always have gotten great service from this company when I was in high need

6 April 2026
Surex.com logo

Reply from Surex.com

We're glad you've consistently received great support from us during critical times. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Would work with Surex again

Easy to set up, attentive customer service.

13 April 2026
Surex.com logo

Reply from Surex.com

We're happy to hear that the setup was easy and our customer service was attentive. Thank you for your feedback!

Rated 5 out of 5 stars

Our agent is meticulous

Our agent is meticulous, and explores options to get us our best rate. He is phenomenal.

6 April 2026
Surex.com logo

Reply from Surex.com

Thank you for your kind words! We’re glad your agent’s attention to detail and dedication helped you find the best rate. We truly appreciate your feedback.

Rated 5 out of 5 stars

Helped me get the best deal I could…

Helped me get the best deal I could get. Fast service and friendly staff. Shoutout to Jessica. Thank you.

6 April 2026
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Reply from Surex.com

Thank you for your kind words! We’re so glad Jessica was able to help you find the best deal with fast, friendly service. We truly appreciate your feedback.

Rated 5 out of 5 stars

Extremely helpful and provided…

Extremely helpful and provided information in a timely fashion.

13 April 2026
Unprompted review
Surex.com logo

Reply from Surex.com

We appreciate you taking the time to leave us this great review. We're so glad that the information was helpful and timely!

Rated 5 out of 5 stars

My experience with Surex is been for…

My experience with Surex is been for around 4 years. I am so thankful and especially to Devlin Bempong in Surex for his efforts in finding the right quote for my requirements.
Thank you Devlin!

9 April 2026
Surex.com logo

Reply from Surex.com

Thank you for your loyalty over the past 4 years! We’re so glad Devlin was able to help find the right coverage for your needs. We truly appreciate your trust in Surex.

Rated 5 out of 5 stars

Very friendly ans supportive Agents.

Fast response and friendly services.

1 February 2026
Unprompted review
Surex.com logo

Reply from Surex.com

We're happy to hear that you found our services fast and friendly. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

the advisor is very responsible

the advisor is very responsible, he try his very best to get us the cheapest deal, everything is easy and effective.

13 April 2026
Unprompted review
Surex.com logo

Reply from Surex.com

We're glad you enjoyed your experience. It's great to know your advisor was helpful in finding an affordable deal and making everything easy for you. Thanks!

Rated 5 out of 5 stars

A huge thankyou to Surex Insurance and…

A huge thankyou to Surex Insurance and a special appreciation to Mariam Chouciar for arranging the package pricing for all my vehicle's. See you next year.

11 April 2026
Unprompted review
Surex.com logo

Reply from Surex.com

We're happy to hear that you had a positive experience! We appreciate your kind words and are so glad we could help with your vehicle insurance needs.

Rated 5 out of 5 stars

Great rates

We received great rates on our insurance. The agents were always there to answer our questions.

9 April 2026
Surex.com logo

Reply from Surex.com

We're happy to hear that you received great rates and our agents were always available to assist you. Thank you for your positive feedback!

Rated 4 out of 5 stars

Great

Great. But still paying higher insurance rates than the previous years, when I haven’t had any collisions/ accidents???

9 April 2026
Surex.com logo

Reply from Surex.com

Thank you for your review, Kevin. Insurance rates throughout Canada have been increasing due to several factors. We are always happy to review your file to determine whether other insurance carriers may be able to offer more competitive rates. Please feel free to reach out to your Advisor, who will be happy to assist you.

Rated 1 out of 5 stars

I get hit from behind but I don’t get…

I get hit from behind but I don’t get coverage. What a joke of a cimoany

9 April 2026
Surex.com logo

Reply from Surex.com

We're sorry to hear your claim wasn't covered. Whether a claim is paid largely depends on the coverages you carry & how fault is determined by your insurer. If you'd like to talk through it, please reach out at policysupport@surex.com.

Rated 1 out of 5 stars

My insurance adjustment was really bad…

My insurance adjustment was really bad when I added a vehicle. I will be lookong elsewhere at time of renewal

9 April 2026
Surex.com logo

Reply from Surex.com

Hi Dan, as a brokerage, we don't set rates, but we can help if you'd like to shop around for a different provider. We've asked your Advisor, Alyks, to reach out.

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