Surex.com Reviews 

8,026
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, patient, and knowledgeable staff for providing exceptional guidance through the entire insurance process, making everything simple, reassuring, and stress-free. Many people note that advisors are exceptionally responsive, thorough, and effective at finding great rates and matching the right coverage to individual needs. Some reviewers were not happy with unexpected price increases, higher premium costs, and sudden billing adjustments following policy renewals or changes. Additionally, a few consumers reported experiencing delayed responses, slow quote turnaround times, and occasional document errors when dealing with certain representatives.

What people talk about most

Staff

Clients share deep appreciation for the staff, frequently highlighting their helpfulness, extensive product... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising representatives for being... See more

Price

Customers consistently note mixed experiences with price, as many reviewers highlight finding affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Surex enough! Matthew Gill in SW Ontario has always been wonderful. I have been with Surex for some time now and have always received impeccable, friendly, professional, and quick serv... See more

Company replied

Rated 5 out of 5 stars

Surex.com was recommended to us by our son who has received excellent service from them. Ryan Baker was the advisor who reached out to us, and are we glad that he did. Ryan was thorough, knowledgeable... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Bob Morrison with helping me and my son with some insurance issues when my broker was not getting back to me. He was wonderful and such great person to deal with. He kept us up... See more

Company replied

Rated 5 out of 5 stars

I have struggled getting a good rate on insurance for years due to some infractions on my abstract from many years ago. Devin was excellent to deal with, very kind reassuring and was able to sourc... See more

Company replied


Company details

  1. Business insurance company
  2. Car and Motor Insurance Agency
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Insurance broker

About Surex.com

Written by the company

We are an online Insurance Marketplace™, we have over 10 of Canada's Top Insurance Providers all working with us to help you find the best coverage at the best rate. No generic call centers, just good advice when you need it. A place to Compare, Shop, and Buy all online and with a trusted Insurance Advisor there to help at any time.
Start a quote today!
Get an Auto Insurance Quote
Find Home Insurance

Surex Insurance - We are Canada's Top Insurance Marketplace. We help you shop, compare and buy insurance all online.

Written by the company

Compare, Shop and Buy all Online! We believe more choices = more savings!
We have over 5000 reviews with an average rating of 4.9! All these great reviews can't be wrong. We work with you to find the best coverage at the best rates.

Surex - Canada's #1 Insurance Marketplace

We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!

We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!
No extra fees to work with us, we keep things simple, work on your time, and save you money.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(8,026)

422 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working with Erich!

I had the pleasure of working with Erich for my insurance. He was knowledgable and kind during the entire process, I really appreciated his patience with me and explaining everything from start to finish. I will defiantly be recommending Erich to my friends and family moving forward!

16 April 2026
Unprompted review
Surex.com logo

Reply from Surex.com

Thank you for your kind review! We’re so glad Erich’s knowledge, patience, and clear explanations made your experience a positive one. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Hussein is a great guy and really gets…

Hussein is a great guy and really gets you the best rate possible. Highly recommend and super efficient

13 April 2026
Surex.com logo

Reply from Surex.com

We're happy to hear that you had a positive experience and that you were satisfied with the service. Thank you for your recommendation and feedback!

Rated 5 out of 5 stars

Dayana Nunez@Surex Insurance Company

I wanted to leave a positive review to Dayana Nunez, for her service at Surex.
Am grateful for all the efforts and skills serving the community with trust, hope and respect.
Thanks again Dayana👍

10 April 2026
Unprompted review
Surex.com logo

Reply from Surex.com

Thank you for your kind words! We’re so glad Dayana’s efforts and dedication made such a positive impact. We truly appreciate your support.

Rated 5 out of 5 stars

It was easy to reach out and get ahold…

It was easy to reach out and get ahold of an agent. The process was quickly handled and repairs done in a timely fashion.

13 April 2026
Surex.com logo

Reply from Surex.com

We're happy to hear that you easily reached an agent and your repairs were completed quickly. We appreciate you taking the time to leave us feedback.

Rated 5 out of 5 stars

Prat was reliable and professional in…

Prat was reliable and professional in his handling of my request for insurance. I look to working with him for years to come. Thank you so much!

15 April 2026
Unprompted review
Surex.com logo

Reply from Surex.com

We're happy to hear that our service met your needs, and we appreciate your kind words. We look forward to providing excellent support in the future!

Rated 5 out of 5 stars

Great service

Great service! They did a good job at seeing how I might be able to reduce my costs. Overall quite happy with Surex.

8 April 2026
Surex.com logo

Reply from Surex.com

We're happy to hear that you had a great experience. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Great service. Saved lots of money!

Great service.
Our previous provider changed name and rates, we saved almost 50% on car insurance and got a much better deal on home insurance by switching to different providers through Surex.

13 April 2026
Surex.com logo

Reply from Surex.com

We're happy to hear that you had a great experience! It's wonderful that we could help you find better home and car insurance options and save money. Thanks for your review.

Rated 5 out of 5 stars

Insurance covered hail damage of boat

Insurance covered hail damage of upholstery in boat when hit with sudden hail storm

13 April 2026
Surex.com logo

Reply from Surex.com

Thank you for sharing your experience! We’re glad to hear your coverage was there when you needed it.

Rated 5 out of 5 stars

My broker is one of the most awesome…

My broker is one of the most awesome people in the world. Keep up the good work.

6 April 2026
Surex.com logo

Reply from Surex.com

We're happy to hear that your broker is awesome! We appreciate you sharing your positive experience and we value your feedback.

Rated 5 out of 5 stars

Tamara was very helpful

Tamara was very helpful. Made it easy for me to renew my insurance for my house and vehicle's.

6 April 2026
Surex.com logo

Reply from Surex.com

We're happy to hear that the renewal process for your home and vehicle insurance was made easy and helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

The ONLY option for insurance in Alberta

Surex's online portal was very easy to use and is definitely industry leading. I was contacted immediately by an Alberta-based advisor (Frank) who was amazing to work with the whole way through. Other companies I called had advisors based in Ontario who were clearly very inexperienced and - as a former insurance professional myself - that is extremely scary! I was misquoted and requoted more times than I can count. Surex is the ONLY option for personal home and auto in Alberta.

23 March 2026
Unprompted review
Surex.com logo

Reply from Surex.com

Thank you for your detailed feedback! We’re so glad to hear you found our online portal easy to use and that Frank provided knowledgeable, reliable support throughout the process. It means a lot to know your experience stood out, and we truly appreciate your trust and recommendation.

Rated 5 out of 5 stars

Jason has been absolutely fantastic…

Jason has been absolutely fantastic with all of my insurance needs. Quick, reliable and very friendly. Highly recommend Jason Storey and Surex to anyone looking for insurance.

13 April 2026
Surex.com logo

Reply from Surex.com

Thank you for the great review! We’re so glad Jason’s quick, reliable, and friendly service made such a positive impact. We truly appreciate your recommendation!

Rated 5 out of 5 stars

great

great price and great service

6 April 2026
Surex.com logo

Reply from Surex.com

Thank you for your 5-star rating! We appreciate the support.

Rated 5 out of 5 stars

Latest interaction was via email…

Latest interaction was via email involving a question that I asked and the reply was promply sent to me and the matter was short lived. All interactions in past were handled quickly and effectively by Jason Storey, my broker.

13 April 2026
Surex.com logo

Reply from Surex.com

We're happy to hear that your email interaction was promptly resolved and that past interactions have been quick and effective. We appreciate your positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look