Global Surf Industries Reviews 

169
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

No, see. That’s the problem. Your fin broke in the board. Your finbox was not made correctly for YOUR fin. I ordered another fin (standard sized) to try to fix things myself since your products se... See more

Rated 2 out of 5 stars

Bought 2 love child's 6'4, amazing performance and fun, however considering the dimensions of the board, thickness, solid stronger etc, you would think these boards would last. Both I managed to snap... See more

Rated 1 out of 5 stars

I own a surfboard repair business and I strongly advise against buying their product. They are glassed ultra thin and then sealed with plastic! They dent like crazy and literally ding at the drop of a... See more

Company replied

Rated 1 out of 5 stars

My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back. >Awful experience for n... See more

Company replied

Company details

  1. Surf shop
  2. Adventure Sports
  3. Sporting Goods Shop

Written by the company

Life is better when you surf has been GSI's company mantra since day one. It incorporates everything that the employees appreciate about their lives and the industry they love to work in. GSI only manufactures and market their surfboards to surfers or people who want to become surfers. Everyone at GSI from the shapers to the founder to the sales reps and customer service staff knows firsthand the difference surfing has made in their own lives. Most of all, we love sharing our passion for surfing with other surfers -- from beginners to pros and everything in between. Thank you for letting us enjoy the ride with you.


Contact info

1.2

Bad

TrustScore 1 out of 5

169 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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1.2

All reviews

(169)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

No response from GSI customer service

My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back.
>Awful experience for new surfer.
>>>Once they get your money they don't care if their product meet expectations.
>>>>>Would definitely NOT recommend GSI products.
Ethan

10 February 2019
Unprompted review
Global Surf Industries logo

Reply from Global Surf Industries

Hi Ethan,

Sorry to hear about your board. This sound pretty unusual as we pride ourselves on our customer care.
Please contact info@surfindustries.com or call toll free: AUS 1300 857 791 NZ 09 889 8323 US 855 474 6821

Tess

Rated 5 out of 5 stars

MOST AMAZING COMPANY EVER

MOST AMAZING COMPANY EVER! My board had nothing wrong with it coming such a far distance! The package it came in was legit, took me about 15-20 minutes to get it undone, was very well secured. Free shipping and best prices. The staff was nothing but amazing and helped me finding the exact board I wanted. Thank you so much for such an amazing board global surf industries! will recommend to everyone!

21 September 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant to deal with

Brilliant company to deal with. Chatted to a really friendly bloke about board selection then after I ordered they got it out here to regional WA within 2 working days! Never had that happen with any online order before.
Board arrived all safe and sound and packaged beautifully. i had and email question for them and received a response back straight away. I've never put a review of anything before but this is a definite 5 star crowd.

4 May 2018
Unprompted review
Rated 5 out of 5 stars

Shipping was free and board came in 3 …

Shipping was free and board came in 3 days. They responded to my questions via email in minutes and gave me a code for a free bag and leash. Would definitely recommend this site extremely reliable and good people who seem to care alot about customer service

9 July 2017
Unprompted review
Rated 2 out of 5 stars

Disappointing

I surfed the modern love child for the first time last week. The board surfed great and a caught about a dozen waves. When I came back in I noticed the board had compression in the top deck. I know this tends to happen to all boards as the age...but on the first surf! The day was mid sized mushy waves. I had no collisions or bad wipe outs. The compression is from popping up to my feet?! I'm guessing it is a
manufacturing defect. I contacted the place where i bought the board and the company claims this is a wear and tear issue. I followed up with the couple board repair shops on the coast they say this type of problem all the time with Global Surf Industry boards. They figure it is inexperienced workers over sanding the epoxy coat as they mass produce boards. Anyway...its all pretty disappointing. Lesson learned. I won't be buying from GSI again!

5 April 2017
Unprompted review
Rated 4 out of 5 stars

Great customer service, prices and selection!

I have purchased two boards from GSI over the last three years. The first board is a SEAGLASS PROJECT ALBACORE FINLESS SURFBOARD and the second is a Meyerhoffer Slip In PE Shortboard. Both arrived undamaged but i did have a shipping issue with the seaglass board. The issue was resolved to my satisfaction and in a timely manner. I would diffidently purchase from GSI again.

26 February 2017
Unprompted review
Rated 5 out of 5 stars

Paddle Board

Excellent service. Easy & efficient. Great packing. Good phone support. Nice board. Good fit for what I wanted in a board.

17 March 2016
Unprompted review
Rated 5 out of 5 stars

Fast, prompt service, no problems at all

Ordered my 7S Slipstream surfboard, got exactly what I ordered, with free shipping and no damage at all, which is always a bonus :)
Was able to track my order easily and it arrived in very good time.
Would have no hesitation in dealing with Global Surf Industries

9 January 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

A few years ago I purchased surfboards and accessories from another vendor, and it didn't go that well. Therefore, I appreciated having access to real time customer assistance at GSI, to address my questions and help me order the right products.

21 December 2015
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Tony is the man! He really takes care of us his customers and provides excellent service. Looking forward to buying more boards from them in the future.

18 December 2015
Unprompted review
Rated 5 out of 5 stars

Global Surf Industries- support

GSI- has very quick turn around for shipping, and updates on your order, very happy with the services, I have purchased 3-boards from them over the last 2 years....they have great prices for the boards and free shipping.

I highly recommend getting boards online from them.

16 December 2015
Unprompted review
Rated 5 out of 5 stars

Made me happy

There appeared a problem with the board I chose. It said it was on stock but it was not with the colours I chose. Those things happen, but they solved it and I was asked if I accept the same board in another color. That was fine with me and I received the board. So I´m Happy

16 December 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic!

My experience was fantastic. The company communicated very well and delivered very quickly. I don't live in Australia so requested a friend received the board and they made it super easy and seamless. I am one VERY happy customer. Thanks guys!

15 December 2015
Unprompted review
Rated 5 out of 5 stars

Amazing

They were so fast responding to a problem with my order and offering a higher value product for the sane price.

Delivery was next day.

Amazing

15 December 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I used the online chat to see if they had my board in stock before I purchased it. Placed my order straight away wednesday and received it friday. The best service ever and considering its near xmas I still got my paddle board before xmas.
Board was packed super well and no damage.

15 December 2015
Unprompted review

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