Global Surf Industries Reviews 

169
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

No, see. That’s the problem. Your fin broke in the board. Your finbox was not made correctly for YOUR fin. I ordered another fin (standard sized) to try to fix things myself since your products se... See more

Rated 2 out of 5 stars

Bought 2 love child's 6'4, amazing performance and fun, however considering the dimensions of the board, thickness, solid stronger etc, you would think these boards would last. Both I managed to snap... See more

Rated 1 out of 5 stars

I own a surfboard repair business and I strongly advise against buying their product. They are glassed ultra thin and then sealed with plastic! They dent like crazy and literally ding at the drop of a... See more

Company replied

Rated 1 out of 5 stars

My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back. >Awful experience for n... See more

Company replied

Company details

  1. Surf shop
  2. Adventure Sports
  3. Sporting Goods Shop

Written by the company

Life is better when you surf has been GSI's company mantra since day one. It incorporates everything that the employees appreciate about their lives and the industry they love to work in. GSI only manufactures and market their surfboards to surfers or people who want to become surfers. Everyone at GSI from the shapers to the founder to the sales reps and customer service staff knows firsthand the difference surfing has made in their own lives. Most of all, we love sharing our passion for surfing with other surfers -- from beginners to pros and everything in between. Thank you for letting us enjoy the ride with you.


Contact info

1.2

Bad

TrustScore 1 out of 5

169 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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1.2

All reviews

(169)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ill be back to buy another board at GSI!

I recently purchased a Hayden Shapes Shred Sled(amazing board) and the customer support was top notch. Board shipped and arrived a tad early and all parties involved are happy!

Will definitely recommend friends to GSI!

Tony

15 December 2015
Unprompted review
Rated 5 out of 5 stars

Great service!

Awesome service! Answered all my questions regarding sizes, leashes, pads, etc. I'd definitely buy from them again!!

14 December 2015
Unprompted review
Rated 3 out of 5 stars

The leash you sold me didn't work

Global Surf Industries sold me a leash (Surfica) that does not work at all. I have tried it 3 times and I have lost my surfboard each time at least twice. All the other (the surfboard and surfboardbag) are ok.

12 December 2015
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

This was my first time buying a surfboard with Global Surf Industries, and my experience was amazing. I bought the board during Thanksgiving, a week before my surfing trip abroad. Tony, from the customer service was great and did everything so that I had my board on time for my trip. They were extremely responsive, understanding, and just overall super nice with me. My board got there on time, and very well packed so that there was no problem with it. Overall, one of my best customer service experience and the board seems great (have not tried it yet though). Thank you Tony and Global Surf Industries!

9 December 2015
Unprompted review
Rated 5 out of 5 stars

positive

The board handles well, catches waves easily takes late drops well and turns on a dime

8 December 2015
Unprompted review
Rated 5 out of 5 stars

Legends

I ended up ordering two boards and they were awesome to deal with.

8 December 2015
Unprompted review
Rated 4 out of 5 stars

All good

Delivery took a little longer than some sites but all goods arrived as described and no damage

2 December 2015
Unprompted review
Rated 5 out of 5 stars

easy and quick

I ordered a gnaraloo fatty for my daughter for Christmas. Got it cheaper straight from the source. The board arrived within a few days after I placed the order. Can't wait to give it to her, this board comes highly recommended by all the surfers at our local beach!

2 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent buying expirience

My buying experience was flawless. I was trying to purchase a good quality surfing paddle board. I try buying a Naish Paddle Board but there website does not allow one to know their prices or order online, which is ridiculous. So I went with Global Surf Industries. I am so glad I did. Thank you for your excellent service. I order a Tom Carroll 8'4" Walden paddle board with a paddle and leash. I got everything deliver to my house in less than a week and no shipping fees. How great is that? Fantastic! I will by buying a second board in a couple of months. No doubt I am buying from Global Surf Industries. Thank you

26 November 2015
Unprompted review
Rated 5 out of 5 stars

buying my new board could not have been easier .

After a bit of research to decide on the board I was after, the 8' 7s superfish was the go for me. Surfed it today in 2-3 foot glassy ones and enjoyed the ease of paddling my 120kg onto any wave I liked the look of. Going to do it again tomorrow. Happy days!

24 November 2015
Unprompted review

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