The AI agent was helpful to a point it then passed me to a LIVE agent (Martin Thomas) who help me solve the issue. While i understand the need for confirmation of subscription details that part of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
High valued service and cost effective. But in the previous version that had some bugs. It couldn’t automatically update to new version. VPN service couldn’t work. Uninstall and reinstall have to be c... See more
Company replied
Support No 7598480 Surfshark - is my AV. I have relied on them for a few years now since changing from Bitdefender. I had a False Positive query - very important to me. The first Surfshark Support r... See more
Company replied
I love Surfshark it really works, and it's cheap. It's very easy to connect to any State, or Country. Lot's of different options on connecting you can also save your Country preferences. You can also... See more
Company details
About Surfshark
Written by the company
Online security made easy
Surfshark is a cybersecurity company that develops online privacy and security solutions for everyone. Surfshark offers an all-round online security suite, the ultimate value solution for online safety.
The suite includes various tools, such as a VPN with an integrated ad blocker, user-friendly Antivirus, personal data masking tool Alternative ID, data leak detection system Alert, and private search tool Search.
Surfshark’s no-logs policy is regularly audited by Deloitte.
In 2024, Surfshark was recognized as Tech Advisor Editors’ Choice for speed, performance, unlimited devices, global server selection, and user-friendliness. That same year, TechRadar recommended Surfshark as a high-speed, high-value security solution. In addition to that, Surfshark is one of the Financial Times Top 1000 Fastest Growing European Companies in 2024 and 2025.
Contact info
United States
- support@surfshark.com
- surfshark.com
4.3
Excellent
30K reviews
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Ease of use and does what it says on…
Ease of use and does what it says on the tin
20 April 2026
Unprompted review
Surfshark
The best VPN we've tried! Stable and efficient. We have used Surfshark for a number of months now, and are very happy with it.
20 April 2026
Surfshark works exactly as it claims.No…
Surfshark works exactly as it claims.No problems at all. Very reasonable price.
20 April 2026
Unprompted review
Surfshark is an excellent VPN.
19 April 2026
Unprompted review
You don't cap my connections,I can…
You don't cap my connections,I can secure all my devices without being kicked off and Wireguard ensures my speeds stay high.I particularly like CleanWeb keeps me safe secure.I have tried others but for me this is the best.
20 April 2026
The security is brilliant l can't fault…
The security is brilliant l can't fault the developer 24/7 protection and on multiple devices which is great .
20 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Doesn't always work
Everday I find Surfshark will not display certain web pages or takes a long time to load the page. Not all the time. Just some of the time. I also find that certain web sites where I have to log in (like my Bank) will not even allow me access to log in because it thinks I'm not from the Country I am actually in. I have to switch it off or spend time setting up the Bypass facility and/or navigate without VPN. I think why do I bother having a VPN if I have to switch it off. Apparantly Surfshark is one of the better ones hmmmm.
20 April 2026
Reply from Surfshark
Hi there. Thank you for reaching out. Some websites may restrict VPN usage due to their own security measures. In those cases, access may be limited by their terms of service. If you have any further questions, feel free to reach out to our team at support@surfshark.com or via live chat - we’re here to help.
Still find it frustrating when trying…
Still find it frustrating when trying to connect to certain Web sites which block me as they say I'm out of the country.
20 April 2026
Reply from Surfshark
Hi there. Thank you for reaching out. If you encounter a website accessibility issue, try switching locations or try switching the connection protocol by going to the Surfshark app -> Settings -> VPN settings -> Protocol. In case the issue persists, get in touch with our support team by joining live chat on our website or at support@surfshark.com.
Justo was very helpful and got my…
Justo was very helpful and got my account working again fast.
20 April 2026
Great quality VPN easy to use and great…
Great quality VPN easy to use and great value for money
20 April 2026
Best VPN on the planet
I have been using the Surfshark services from last 4 years and can't think of any other app to replace. Best pricing, best features, best VPN, best of all the apps and services they offer. Top of it, their customer service is top notch and on time. No lags or delays. Reachable any time and resolved my issues instantly.
18 April 2026
Amara is efficient and patience!
20 April 2026
Least is best…
Offer what I want to use without overselling all available features
20 April 2026
Unprompted review
Reply from Surfshark
Hi there, thank you for sharing your thoughts. We're always trying to improve our user experience and your input is invaluable to us. We'll make sure to share you feedback with the team.
⭐⭐⭐⭐⭐ Exceptional Support
⭐⭐⭐⭐⭐ Exceptional Support: Fast, Friendly, and Effective!
I had a fantastic experience with the Surfshark customer support team recently and felt compelled to share. In an era where getting a human on the line (or chat) can feel like a chore, Surfshark really stands out.
19 April 2026
Barrett Quinn was very good in…
Barrett Quinn was very good in explaining what I needed for me to upgrade to top subscription.
19 April 2026
Reply from Surfshark
Hey there, thank you for reaching out! We're thrilled to hear Barrett was able to help you out. If you have any further questions or need any additional assistance in the future, our customer support team is always happy to help!
issue with accessing my account
I had an issue with accessing my account after purchasing a subscription, but the support team helped me sort it out quickly. The response was fast and clear, and everything is working now. Really appreciate the help!
19 April 2026
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