Branded Surveys Reviews 119,448

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 11,427 reviews, reviewers had a great experience with this company. Customers are really happy with the payment system, finding it fast, reliable, and trustworthy, with many appreciating the quick payouts to their bank accounts or PayPal. People also enjoy the variety of surveys available, often finding them interesting and a good way to earn extra income. However, some people were dissatisfied with the user experience, particularly noting issues with surveys not loading correctly or disqualifying them after spending a significant amount of time answering questions. There are also mentions of surveys taking longer than advertised or being full even when immediately accessed.

What people talk about most

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the platform easy to use, with... See more

Payment

Reviewers mention positive feedback about payment. Many customers appreciate the fast and reliable payouts,... See more

Website

Reviewers highlight ambiguous aspects of the website. While many praise its simplicity, user-friendliness,... See more

Value for money

Users describe ambiguous interactions with value for money. Some customers feel that while it takes time and... See more

Application

People report ambiguous experiences with the app. Many reviewers appreciate the app as an easy and free way... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The surveys are varied, and the payout system worked smoothly at the first time of asking which was nice. However, some surveys will take 20-30mins of your time right up until the final question befor... See more

Company replied

Rated 4 out of 5 stars

It’s a really good survey site and I’ve done some interesting surveys. My only complaint and it’s the same with other survey sites is there a quite a few late disqualifications but to be expected. The... See more

Company replied

Rated 4 out of 5 stars

There are a variety of surveys available, and the website/app are easy to navigate. Unfortunately, some surveys have issues and don't load or you'll do most of a survey but not qualify. However, the p... See more

Company replied

Rated 4 out of 5 stars

This app really is real, trustworthy and pays you the money you earn from the surveys! Setting up everything is very quick and easy! The only reason for 4 stars is that a lot of surveys dont load corr... See more

Company replied


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

119K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fake Support & Confiscated $73

Branded Surveys replied to this public review acting like they wanted to resolve the issue, asking me to email their support team directly. I did exactly what they asked. Their response? They immediately sent me the EXACT SAME copy-pasted, automated rejection email refusing to release my $73. Do not fall for their public replies on Trustpilot. It is a fake PR tactic to make themselves look good to potential users reading these reviews. They have absolutely no intention of actually investigating or returning the funds they confiscated.

[ORIGINAL EXPERIENCE]
I was an active user of Branded Surveys and spent a significant amount of my personal time legitimately completing surveys to accumulate a balance of $73. The exact moment I finally attempted to withdraw my hard-earned money, my account was suddenly flagged, blocked, and permanently closed.
When I contacted their customer support to find out what happened, I received a generic, automated template from an agent named "Brianna." The email stated my account was closed for an unspecified "Terms of Service violation" and that my entire $73 balance was completely forfeited. They refused to provide any proof, point to a specific rule I supposedly broke, or allow any sort of appeal or escalation. They simply stonewalled me and kept the money.
It is highly deceptive to let a user spend countless hours providing valuable market research data, only to ban them and seize their balance the second they try to get paid for their work.
If you are thinking about using Branded Surveys, be warned. You might put in days or weeks of work only to have your account permanently locked and your money taken right at the finish line without any explanation. Save your time, protect your data, and use a more reputable platform that actually pays its users.

20 April 2026
Unprompted review
Rated 3 out of 5 stars

Overall it is not that bad

Overall it is not that bad. The only problem I have is with surveys not being available. I have contacted support on several occasions but the problem still persist.It will say that the survey is updating but it never does. I also sometimes have a problem with the survey after I finish the survey it will send me back to the dashboard. It will say I didn't qualify for the survey and only give me a few points. Instead of the actual value of the survey. When I contact support sometimes they correct it. Other times they don't.

29 April 2026
Rated 5 out of 5 stars

I’m really impressed with Branded…

I’m really impressed with Branded surveys. Firstly I find them transparent. Secondly I like the content of the surveys which are available. I find the points add up quickly, some reward more points than others do. I’ve never had a problem redeeming my points & always receive my gift cards promptly. I highly recommend Branded surveys, you can complete as little or as many as you like. They are enjoyable & a great way to get vouchers.

5 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look