Ross is a very reliable and pleasant person, who is efficient and knowledgeable and does the job extremely well. He has installed a new boiler for us and has serviced our heating system for a few y... See more
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Review summary
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Fantastic people. After calling multiple other companies, being hung up on, never getting a call back or simply the people on the phone being rude, we found The Sussex Heating Care Comp... See more
Company replied
I had my boiler installed by Ross at The Sussex Heating Care Company in 2020. Every year l get a reminder that the annual service is due. They are a family run service and for me they are first class.... See more
Company replied
Amazing company who couldn’t have been more helpful when my boiler and tank broke down. They were able to see me within 24 hours after adding me onto to a full days work. Excellent communication and... See more
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Company details
Written by the company
We provide boiler and central heating installation, service and repair in Bognor and the surrounding area. We are available day and night for all your central heating and hot water needs. If you’re looking for a new boiler or boiler replacement in Bognor or the surrounding area then look no further. Take a look at our website to find out more.
Contact info
Beulah House, Swansea Gardens, PO212JG, Bognor Regis, United Kingdom
- 01243820474
- enquiries@sussexheatingcare.co.uk
- sussexheatingcare.co.uk
4.9
Excellent
182 reviews
No recent history of asking for reviews
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Saved by the Sussex Heating Care Compny
My boiler stopped working mid week, but my usual plumber was unable to fit me into his busy schedule. Upon his recommendation I called out a heating engineer from a different company who established that the fan had gone. They, too, couldn’t deal with it until the following week, but he gave me all the details of what needed to be ordered so I tried some other local plumbers/heating companies. Either they could not fit me in before the weekend or insisted on checking the problem themselves and wouldn’t accept the diagnosis or details of what needed replacing. Luckily, I then came across The Sussex Heating Care Co. and spoke to the very efficient and friendly wife of the heating engineer, who took down the details of the fan and her husband arrived within an hour with it, fixed and serviced the boiler immediately. He was very friendly, well-organised and took great care of the rather cramped area around the boiler cupboard. I can’t recommend them highly enough.
7 February 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for sharing your experience, Helene! We are delighted to hear you were satisfied with our service at The Sussex Heating Care Company Ltd. Our team aims to provide prompt and efficient service, especially during emergencies. Due to having a unexpected gap in our own very busy schedule, we are thrilled we could assist you in a timely manner.
Your kind words mean a lot to us, and we appreciate your recommendation. If you or anyone you know needs assistance again, please don't hesitate to reach out. Thank you for choosing The Sussex Heating Care Co.!
Best regards, The Sussex Heating Care Company. Team
Reply from The Sussex Heating Care Company
Thank you for your review. We are happy that we could be of service.
Excellent service!
This small family run company is brilliant. Immediate response and so efficient before, during and after a call.
The plumbing is excellent too!
Ross put in a new boiler a couple of years ago and does yearly services. Any small query or problem receives first rate attention.
Thankyou.
15 January 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your kind words! We're thrilled to hear about your positive experience with our services. Ross and the team are always here to help with any queries or problems. Thanks for choosing us! 😊
Replacement boiler
As a first-time customer for a replacement boiler, I was a little nervous about finding the right contractor. Luckily, I found The Sussex Heating Care Company. From the outset, they offered a professional service and swapped my ancient system boiler out for a combination boiler within a few days, with minimal disruption and due care to my property. Ross even accommodated my request for the flue to be repositioned, finding a good match with the exterior brickwork. Very happy with both the service and results and would thoroughly recommend.
23 January 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your kind words! At The Sussex Heating Care Company, we strive to provide top-notch service and ensure our customers are satisfied with their heating solutions. We're delighted to hear that you had a positive experience with our team, especially with Ross accommodating your request for the flue repositioning. Your recommendation means a lot to us, and we're glad we could make the boiler replacement process smooth and efficient for you. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us!
Excellent company.
We initially got in touch about an issue with our boiler not shutting off, which Ross was able to sort really quickly for us. However after an annual inspection it was found that our boiler was knackered and needed replacement. No homeowner will ever be thrilled by this news but such are the joys of being a grown up!
Kate and Ross together helped us out with a quote, booking and installation of our new boiler today, and made the process as pain free as its possible to. Ross worked magic getting it all sorted in one day meaning we didn’t have to go without heating or hot water. We now have a lovely shiny new boiler, a fancy new thermostat that has an app we can use to control it and best of all, a giant box of sweeties! Ross is a lovely friendly guy who really knows his stuff, Kate is so helpful and great at keeping you updated. Thanks both, we will definitely recommend the company to others and use again should we need to. Kate & Geoff.
29 January 2025
Unprompted review
Reply from The Sussex Heating Care Company
Hi Kate & Geoff,
Thank you so much for your kind words! We're thrilled to hear that you're happy with your new boiler and thermostat. It was our pleasure to help you out and make the process as smooth as possible. We're glad we could get everything sorted in one day so you didn't have to go without heating or hot water. And we're delighted that you enjoyed the sweets! We love to help local business too.
If you ever need any more assistance or have any questions, please don't hesitate to reach out. We're always here to help. Thanks again for your recommendation, and we look forward to assisting you in the future.
Best regards, Ross & Kate (SHCC)
So reliable and friendly
So reliable and friendly. It is never too much bother to ask any questions - always very helpful
27 January 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you so much for your kind review. We are really pleased that you find us reliable and we are always here to support if needed. Thanks again SHCC
Had a problem with the fact that the…
Had a problem with the fact that the underfloor electric heating was taking overlong to heat up but eating electricity. Ross explained very clearly how to control this and in the last few day following his visit his advice has been very useful. Having made the appointment Ross was punctual pleasant and very helpful.
Advice is not cheap at min.charge of £96 (with me for 30 mins.) but worth it to get the problem sorted so on that basis would certainly recommend this firm.
23 January 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you so much for your feedback! We're glad to hear that Ross was able to assist you with the underfloor electric heating and provide clear guidance on its operation. We understand that heating issues can be frustrating, and it's great to know that his advice has been helpful. We appreciate your understanding regarding our service charges and are thrilled that you found value in our assistance, Ross has spent many years increasing his knowledge through regular training and it’s is great that this is recognised. Thank you for recommending us, and we look forward to serving you again in the future!
fantastic boiler installation
Ross did an excellent job installing a new boiler. He was professional, efficient and very friendly throughout the process. The work was completed to a high standard and I couldn’t be happier with the result. I would highly recommend Ross to anyone in need of boiler repairs or installations thank you.
16 January 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your glowing review! We're thrilled to hear that Ross provided professional, efficient, and friendly service during your boiler installation. Your satisfaction with the high standard of work means a lot to us. Your recommendation is greatly appreciated, and we're here to assist you with any future needs.
Boiler Service
We had a boiler service booked on17th January, as part of our annual maintenance fee. Sussex Heating contacted us to arrange the service.
The engineer (Brendan) arrived on time and carried out the service as planned.
Excellent service by Sussex Heating all round.
17 January 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your positive feedback! We're delighted to hear that Brendan provided timely and efficient service as part of your annual maintenance. Your satisfaction with The Sussex Heating Care Company's service means a lot to us. If you need any further assistance, we're here to help.
I would highly recommend this company to anybody
We called them in the morning as our boiler had stopped working. They were here in the afternoon and fixed the problem within an hour of being here. Our boiler has been working fine since. From start to finish, their service was simply fantastic. Regular communication via text on the day, and a follow up text the next day to make sure everything was ok. I would highly recommend this company to anybody. Thanks very much - Alex
15 January 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you, Alex, for your fantastic review! We're thrilled to hear that our team was able to quickly respond and fix your boiler problem. Your kind words about our service and communication mean a lot to us. We're delighted that everything is working fine now and that you would recommend us. If you need any further assistance, we're always here to help.
Annual service
Annual service carried out. Very helpful messages to keep me informed of time of visit.
17 January 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your feedback! We're glad to hear that the annual service was carried out smoothly and that our messages kept you informed. Your satisfaction is important to us. If you need any further assistance, feel free to reach out.
Reply from The Sussex Heating Care Company
Thank you for you review. We are really pleased that you would recommend us. We look forward to working with you again.
Good communication and follow up
Good communication and follow up. Efficient and professional service.
10 January 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your kind review! We're delighted to hear that you found our communication, follow-up, and service efficient and professional. Your feedback means a lot to us. If you need any further assistance, don't hesitate to reach out.
System conversion to a combi
From the time I contacted this firm I was given times and dates for when they could convert my system to a combi and they kept to these dates. Kate and Ross kept me updated leading up to and through out the work. The work area was left clean and tidy at the end of each day,
7 January 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your kind words! We're glad to hear you were satisfied with the timely and clean conversion process .We are really happy to know our efforts were appreciated. If you need anything else, feel free to reach out. 😊
Best regards
Excellent service as always
Excellent service as always. Kept regularly informed of appointment and when the engineer was due to arrive. Work was carried out very professionally. Would definitely recommend.
20 December 2024
Unprompted review
Reply from The Sussex Heating Care Company
Thank you so much for your kind words and positive feedback! We're delighted to hear that you had an excellent experience with our service. Keeping our customers informed and ensuring professional workmanship are top priorities for us. It's wonderful to know that we met your expectations.
We truly appreciate your recommendation and look forward to seeing you again in the future.
Found a trustworthy company.
I found a trustworthy company that has Ross who is a very confident and knowledgeable engineer who you can trust!
He serviced my boiler for the first time and will book him up for next year.
5 December 2024
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your fantastic review! We are delighted to hear that you found our service trustworthy and that Ross's expertise left such a positive impression. It's great to know that you plan to book him for next year. Your feedback is invaluable to us, and we truly appreciate your trust and support. We're always here to ensure you receive the best service possible.
Fantastic company
Fantastic company! I would recommend them without hesitation. Really efficient in organising an appointment, communicating ahead of arriving and turning up exactly as scheduled. Boiler service completed without any fuss for a reasonable price. All staff friendly and courteous throughout the process from start to finish. Highly professional company!
5 December 2024
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your outstanding review! We're thrilled to hear that you had such a positive experience with our team. We pride ourselves on our efficiency, communication, and professionalism, so it’s fantastic to know that we met your expectations. Your recommendation means a lot to us, and we’re delighted that our service left such a great impression. Should you need any further assistance, we are always here to help.
Great service
Great service! Very polite and know exactly what needs to be done
3 December 2024
Unprompted review
Reply from The Sussex Heating Care Company
hank you so much for your kind words! We’re delighted to hear that you had a great experience with our service. Our team strives to be professional and efficient, so it’s wonderful to know that we met your expectations. Your feedback is truly appreciated and motivates us to keep delivering the best service possible. We look forward to assisting you again in the future!
Boiler installation
Ross installed a new boiler to replace our existing 12 yr. old one . We have used his company before and , as usual , his work was expertly carried out and when finished he left the work area spotless . I can recommend him to anyone
28 November 2024
Unprompted review
Reply from The Sussex Heating Care Company
Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that you're satisfied with the new boiler installation and our service. Ross and the team always strive to provide top-notch service and leave the work area spotless. Your recommendation means a lot to us. If you ever need anything else, don't hesitate to reach out!
Fantastic quality service
Fantastic quality service. Excellent communication beforehand and afterwards as regards time of visit and expectations. Will definitely be using this service again.
27 November 2024
Unprompted review
Reply from The Sussex Heating Care Company
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you enjoyed our service and found our communication helpful. It was a pleasure to assist you, and we're looking forward to seeing you again in the future!
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