Ordered a sweatshirt for a Christmas present. It arrived and had a fault in the neckline. I contacted customer service late in the evening and a reply within 5 minutes. 4 days later I had a replaceme... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Innovative and totally unique designs coupled with exceptional quality. Slick and efficient service from ordering right through to delivery. I am a first time customer and will most definitely be o... See more
Company replied
People can be quick to criticise, often misleading websites with poor quality products from China. Sutsu are excellent, have bought a few things. Great design and quality products and would highly rec... See more
Company replied
Firstly, this company makes fantastic products. Well made and great designs. I ordered a hat from them the other day, instagram messaged the company asking for it to be shipped as soon as possible as... See more
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Company details
Written by the company
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- hello@sutsu.com
- sutsu.com
4.7
Excellent
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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My order came quickly but had a slight…
My order came quickly but had a slight issue with it. Eimer in customer service was excellent and they resolved the issue without any fuss. Very happy and would certainly recommend
15 January 2025
Unprompted review
Reply from Sutsu
Thanks for taking the time to review and we are glad that we were able to help resolve the issue your order. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead.
Brought as a Christmas present for my…
Brought as a Christmas present for my husband.
Sage green sweat shirt with bear logo in size M.
Great delivery and communication.
Product exactly as described and feels really high quality.
He loves it as it's a little different and fun.
Would recommend
12 December 2024
Unprompted review
Reply from Sutsu
Thanks for the 5* review Jackie. We are glad that your husband was happy with his present - great choice btw. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead for you both.
Great quality hoodie!
1 September 2024
Unprompted review
Reply from Sutsu
Thanks for taking the time to review and we're stoked you like your hoodie (and quality) Thanks for your support of the brand and we look forward to seeing you back in store soon.
Amazing Customer Service
Amazing Customer Service
I needed to replace an item and the customer service team were super quick and efficient in dealing with me on email. Great to be able to quickly resolve my query. Will 100% buy more from Sutsu!!!
14 January 2025
Unprompted review
Reply from Sutsu
Thanks for taking the time to review and the 5*s Will. We are glad that we were able to help resolve the issue your order - we are always here to help if we can. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead.
Outstanding quality and fit
I rarely leave reviews or order clothes online, but I decided to take a chance with Sutsu and I’m so glad I did! The quality is outstanding, and their clothes fit so well, which is such a rare find for me. Usually, clothes are either too tight around the chest and baggy at the bottom, or just completely off in terms of proportions. But Sutsu nailed it - everything fits just right.
I’ve had plenty of compliments from friends and family. I’ll definitely be ordering again (having already placed 3 orders since last month)! Highly recommend for anyone who struggles to find the perfect fit.
20 December 2024
Unprompted review
Reply from Sutsu
Hi Steve, Thank you for your 5* review and we are really pleased that you like the quality and fit / sizing of your order. Thank you so much for your continued support. We look forward to seeing you again soon and we wish you many happy adventures ahead.
Quality Product, Even better Customer Service
My customer service experience with Sutsu has been fantastic, my initial sizing estimate turned out to be wrong .... they swiftly arranged an exchange which was put in place as soon as I emailed proof of postage for the returns. When one t-shirt was incorrectly replaced they immediately sent out the correct item and suggested I keep the incorrect t-shirt donating it to a local homeless charity, a fantastic gesture.
The t-shirts themselves appear to be high quality with striking designs. I recommend giving this eco clothing brand a try!
9 January 2025
Unprompted review
Reply from Sutsu
Hi Gareth, Thanks for taking the time to review and we are really stoked that we were able to help get you the right sizing for your order - thanks for gifting the T-Shirt to the homeless charity. Thanks for your support of the brand. We look forward to seeing you again soon and hope you have many Sutsu adventures ahead.
Sutsu T-shirts, Sweatshirt and after sales support
I had looked at Sutsu t-shirts and sweatshirts for a while, and placed an order. When they arrived, the quality of the product exceeded my expectations. The fit of the T-shirts was consistent, but slightly small around the shoulders. When I contacted the customer service team (Jon), they could not have been more helpful. They sent me the next size up to try, and then processed my exchange for the ones I had from the proof of postage, to speed things up.
Replacement t-shirts arrived just in time for a trip away which was perfect.
I will be keeping an eye on this brand for new designs and I will be ordering again.
After sales service like this is such a rarity this days, I find. A credit to them.
Thank you Jon for all of your help
10 January 2025
Unprompted review
Reply from Sutsu
Hi Alister, Thanks for taking the time to review and we are really stoked that we were able to help get you the right sizing for your order - and get the replacements out in time for your holiday. Thanks for your support of the brand. We look forward to hopefully seeing you again soon and hope you have many Sutsu adventures ahead.
Great service and designs
I ordered some tshirts last week as i'm heading out to the slopes this weekend. I dropped them and email explaining this and my parcel arrived a day earlier than expected. Great service and a lovely product. I love their simple designs without having a brand name emblazoned all-over the garment. I'll no doubt be back. Also thanks to Eimer for your help.
8 January 2025
Unprompted review
Reply from Sutsu
Hi Jonathan, Thanks for taking the time to review ahead of your ski trip and we are happy that we were able to get you the order ahead of your trip. Hope the snow had dumped and thanks for your support of the brand.
Slow slow slow
*Edit 2025-01-14
Sutsu contacted me and solved the problem by sending me another type of sweater. Really satisfied about how the handles the problem when they noticed it.
I think the shirts are delivered by Sutsu themselves, by bike. Ordered a Christmas jumper 3/12 and today when its Christmas, it has still not arrived. Maybe I can use it for the next christmas.
I ordered from this company because I thought it would be something extraordinary. So far Temu is way better.
24 December 2024
Unprompted review
Reply from Sutsu
Updated response (28/01/25): Thanks for the updated review and we are glad to have helped resolve the issue for you. Thanks for your patience.
Thanks for the review and am sorry to read your frustration. I hope you can understand that like with any online order sometimes we are both let down by the courier. Just to confirm the timeline (for you and anyone reading this) we do make all garments to order which takes 3-5 working days. We shipped it the Monday after you ordered and unfortunately it looks like the order has got stuck with Royal Mail at their international hub and I hope you can understand it would be foolish of us as a business model to not deliver in a timely fashion. We will organise a replacement for you and recover the cost of the original order for you. We would be happy to change the design if you wanted something that wasn't Christmas related. I will email you direct to confirm.
My second time ordering from…
This is my second time ordering from Sutsu, with a lovely warm, soft and stylish jumper to add to my lovely t-shirt! I got a compliment from my neighbour as soon as I left the house in it which was an added bonus! 😂 I love the values of your business and wish you every success ❤️
18 December 2024
Unprompted review
Reply from Sutsu
Thanks for the awesome review James. We are very happy that you like the sweatshirt and glad to hear you are getting compliments already. Thanks for the continued support of the brand and hope you have many adventures in it. Look forward to seeing you back in store soon :-)
Order was placed on 5th December & still not reived
Order was placed on 5th December, 9th December I was advised it is on the way and still not received on 20th December
20 December 2024
Unprompted review
Reply from Sutsu
Thanks for the review and sorry to read your frustration. Just to confirm we were only made aware of the issue a few minutes before this review was done and within 24 hours we organised a replacement to be made and shipped to you using a different courier and can see that the order was received and signed for. I hope you can see that as soon as we were aware the courier let you (and us down) we actioned an expedite of a replacement and had it in your hands very quickly. Hopefully the gift is well received on Christmas day.
Jeez you would not need to be in a…
Jeez you would not need to be in a hurry. It was expensive for a Xmas jumper - but I liked it due to the cause behind it -- however, it must be delivered by snail mail ........ with the price of the jumper - could at least have been delivered with some speed !!!!!!
Aware that the products are made on order - but checking the delivery - I would be quicker jogging to pick it up. Looking forward to a delivery soon
10 December 2024
Unprompted review
Reply from Sutsu
Thanks for the review and sorry to read you dissapointment at the delay in delivery. We make all garments to order which takes 3-5 working days. We do mention this on each product page and also the email confirmation but understand these things can be missed. Whilst we know "fast fashion" is very much a thing we actively try to avoid over production and putting undue pressure on the environment / natural resources - unfortunately this means it takes a little longer to arrive (rather than it being entirely the couriers fault - although we know that pretty much every courier service at the moment is a day or two behind its normal service as well). I have checked your tracking and it should be arriving tonight (or worst case tomorrow). Thanks for the patience.
Really good quality
Really good quality. And their initiative is what made me buy their product!!! I would definitely buy something in the future
2 December 2024
Unprompted review
Reply from Sutsu
Hi there, Thank you for your 5* review and we are really pleased that you like the quality of your order. Thank you so much for your support. We look forward to seeing you again soon and we wish you many happy adventures ahead.
Great quality product
Great quality product, fit was perfect looks better than the pictures. Will buy again.
29 November 2024
Unprompted review
Reply from Sutsu
Hi Ian, Thank you for your 5* review and taking the time to place a review here. We really appreciate it. Really pleased that you like your order and it fits you nicely. We look forward to seeing you again soon and we wish you many happy adventures ahead.
Bought as present
Bought as present , love the colour and design , very well made and the quality is excellent. Bought quite a few items over the last few years they last well and still look as good as new
11 October 2024
Unprompted review
Reply from Sutsu
Hi Heather, Thank you for your great 5* review and being part of Sutsu's journey we really appreciate the continued support. Glad you love the design and colour and we hope the recipient loves it too. We wish you lots more fun and happy adventures ahead and thank you again for your support.
AMAZING CUSTOMER SERVICE (and awesome clothes)
Review: LOVE IT! Really good quality. Really great sweatshirt. Always get nice comments when wearing. Plus I’m 6ft 7” / 200cm and it’s joyfully nice and long / fits really well. Recommend.
1 November 2024
Unprompted review
Reply from Sutsu
Hi Richard, Thank you for your great review and for sharing how your sweatshirt fits for your build. Really helpful to share for others that are similar in height to yourself. We really appreciate you taking time to review your experience with Sutsu and thank you so much for your recommendation. We wish you many happy adventures ahead.
Sweatshirt
First item I’ve brought I love the fit I will be buying again thank you!
13 November 2024
Unprompted review
Reply from Sutsu
Hi, Thank you so much for taking the time to write a review. Great to read you love your first order and the fit. We look forward to seeing you again soon and thank you for the support.
A great experience ordering from Sutsu
A great experience ordering from Sutsu. I also love their approach to creating more sustainable products, only creating the product once purchased. The items are great quality too, the organic cotton used is so soft and fits perfectly.
Will definitely be buying from them again soon.
8 November 2024
Unprompted review
Reply from Sutsu
Hi Dan, Thank you for taking the time to write a review. We really appreciate it. Thank you for your kind words and that you received a great experience shopping with us. Thank you for your support and we are so pleased you like the fit of your sweatshirt and t-shirts. We look forward to seeing you again soon.
Exceptional service
Exceptional service and outstanding customer care when I accidentally ordered the wrong size. True customer excellence is rare these day, but Sutsu went above and beyond. I’ll definitely be purchasing two more jumpers as a result. What a great brand with exemplar customer service!
17 October 2024
Unprompted review
Reply from Sutsu
Hi Chris, Thank you for your awesome 5* review. We are so pleased you are happy with your order and that our customer service as helpful and smooth. Thank you for contacting us direct so we could help with your order to ensure you had the size you wanted. We look forward to seeing you again soon and thank you for your support in Sutsu.
Great customer Service
I bought 2 jumpers and 3 T-shirts, all great quality. The Sutsu team also noticed that I had potentially ordered the wrong size T-shirts compared to the jumpers and amended the order for me, Great customer service.
27 September 2024
Unprompted review
Reply from Sutsu
Thanks for the lovely review Phil and for sharing your experience of Sutsu on Trustpilot. Glad to hear the team caught the error and were able to sort for you... Thanks for supporting the brand and we hope you have many great adventures in Sutsu.
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