Ordered a sweatshirt for a Christmas present. It arrived and had a fault in the neckline. I contacted customer service late in the evening and a reply within 5 minutes. 4 days later I had a replaceme... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Innovative and totally unique designs coupled with exceptional quality. Slick and efficient service from ordering right through to delivery. I am a first time customer and will most definitely be o... See more
Company replied
People can be quick to criticise, often misleading websites with poor quality products from China. Sutsu are excellent, have bought a few things. Great design and quality products and would highly rec... See more
Company replied
Firstly, this company makes fantastic products. Well made and great designs. I ordered a hat from them the other day, instagram messaged the company asking for it to be shipped as soon as possible as... See more
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Company details
Written by the company
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- hello@sutsu.com
- sutsu.com
4.7
Excellent
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company always delivers so quickly…
This company always delivers so quickly and on time. Their products are excellent quality amd have lasted several years without showing signs of any problems. Happy to highly recommend Sutsu as a trusted supplier
30 October 2024
Unprompted review
Reply from Sutsu
Thanks for the awesome review and for sharing your experience with us on Trustpilot. Thanks for supporting the brand over many years and we wish you many happy adventures in Sutsu.
Not handmade at all!
Promised a handmade item, for £50+ made in the UK. Clearly, as the label was left in, it was a sweatshirt made in Bangladesh. 🤷♂️ cost approx £5 max!!
Don’t be duped guys, it’s all bullshit words their lawyers think they will get away with.
Handmade in sweatshops maybe?
24 October 2024
Unprompted review
Reply from Sutsu
Sorry to read your frustration / disappointment about our production process but please allow me to address the points you raise as they are not informed or checked.
Production locations – we do have facilities in Bangladesh (& India) who make the base garment parts and as such there needs to be a labelling on the garment to show originality of fabric etc. We don’t hide this from any product and in fact actively show this information on each product page. This supply chain information has been independently verified and validated by 3rd party non profit companies (including Renoon & Ethy not to mention the 18month certification process with B Corp) to make sure our supply chain is as good as it can be for both planet and the people who work on our products.
You can see this on the product you ordered simply by scrolling down the page: https://sutsu.com/products/bear-says-emb-sweatshirt
Each garment has a “Product Passport” which show all the elements of the garment and where it comes from.
Embroidery Location – This is also shown on the product page and shows our UK facility where the garment is embroidered by a single worker – the quote from the 3rd party supply chain verification states: This supplier is a UK based family run business that delivers exceptional attention to detail on all aspects of finishing, embroidery & printing. They are a Living Wage Supplier which means they have been certified by the Living Wage Foundation. The real Living Wage is the only UK wage rate based on the cost of living. It is voluntarily paid by over 12,000 UK businesses who believe their staff deserve a wage which meets everyday needs.
Cost of Goods – We actively show exactly how much it costs us to make each garment (definitely NOT £5 as you mention) (splitting down the individual elements of the product) and show how much we make for each garment sold (before taxes are taken) and not including any further costs we need to cover like staffing or marketing.
Further to these two elements we also do multiple things (out of our profits) to offset the impact of each garment and hopefully make a positive impact on the planet and people:
Plant two trees for every order made: https://ecologi.com/sutsu
Offset our CO2 emissions 3 times – Through Climate Neutral https://explore.changeclimate.org/brand/sutsu / Through an app called “Planet” plus offsetting further with Ecologi and Klina.
We further commit to giving a % of our profits each month to conservation causes – this year we have helped protect Red Wolves / Bonobo Monkeys / 1000 acres of rainforest and 4sq miles of Coral Reef.
Was sorry to see that you felt you had no option but to call us out on Trustpilot before you gave us the chance to respond to your comments on email and explain how we work and or show you that we are not hiding anything. As a small brand (trying to do some good) each review has a significant impact on our business so it is dissapointing to read that you have made a large assumption about our production without reading into it further.
Really great quality t shirt
Really great quality t shirt. The colour I initially wanted was out of stock but when I emailed to ask another very similar colour was found and added for me to buy, which was really kind. Husband normally wears a medium or large t shirt depending on brand, we went for a medium here and it fit beautifully. Would definitely recommend!
24 October 2024
Unprompted review
Reply from Sutsu
Hi Emily, Thank you for your awesome 5* review and for sharing your experience with us here. We are so pleased you and your husband like the quality of the t-shirts and we will always help out and find an alternative available where we can. So glad we could help and that your husband loves the fit of his new t-shirt. Thank you for your recommendation we really appreciate it. We wish you and your husband many happy adventures together.
Excellent customer service and dealt…
Excellent customer service and dealt with my order in a fast and efficient manner. Great quality clothing at a fair price. Will definitely choose them above most brands now.
23 October 2024
Unprompted review
Reply from Sutsu
Hi Ballbo, Thank you for taking the time to write a review, we really appreciate it. Thank you for your kind words on our customer service as we are always happy to help. So nice to read how you feel about Sutsu as a brand. For us as a small independent we are happy you are happy. Glad you like your order and we look forward to seeing you again soon.
Wish I found Sutsu sooner !
Having ordered a few products from another sustainably sourced brand and had a bad experience with quality of clothing, I was a little anxious to try another.
Sutsu have clearly put time into their profile and ordering system and it shows, super slick and easy, comms were great and delivery was much quicker than expected even taking into account they print each item on order.
The sweatshirt I ordered fits great, looks great is super comfy and feels like a quality product. Very happy and will be ordering again very soon! Highly recommended
10 October 2024
Unprompted review
Reply from Sutsu
Hi there, Thank you for taking the time to share your thoughts and awesome 5* review. Thank you for trying Sutsu and we are so pleased you took a chance on us and we have delivered what you have been looking for from a sustainable brand. We really appreciate the support and glad your sweatshirt fits you nicely. We wish you many happy adventures in your new sweatshirt and we look forward to seeing you again soon.
So happy I found Sutsu!!
I could not be happier with Sutsu! I initially purchased a Hoodie, cap and beanie….all of which has to be returned as I ordered the wrong size and apprently my head is too big for any sort of hat!!
Elmer was fantastic and made the return effortless. My replacement items were sent out immediately and I could not be happier!
The hoodie is so comfortable and even after a couple of weeks, the beanie doesn't show any signs of stretching like most other brands!
Now they’ve started making long sleeve T-shirts my wardrobe will be exclusively Sutsu!!
Thank you guys, a fantastic product and equally great customer service.
11 October 2024
Unprompted review
Reply from Sutsu
Hi Dan, thank you for your awesome 5* review and kind words. We really appreciate it and pleased that you are really happy with your exchange items. Great to read you love our latest addition with the long sleeved t-shirt also. Thank you again for your continued support and sharing your experience of our brand and products. We wish you many happy adventures this year in your Sutsu gear!
Great quality clothing and company ethos!
I bought 3 hoodies from Sutsu online recently. I’m so happy with them! The quality and fit is awesome and i love the ethos of the company. Really glad i found Sutsu and look forward to buying new designs in the future!
7 October 2024
Unprompted review
Reply from Sutsu
Hi Robin, Thank you for taking the time to review Sutsu. We really appreciate it. Thank you for your 5* rating and kind words and really happy to read you love your hoodies you have from us. As a small independent brand we love reading and hearing how happy our customers are. Thank you for your support and we wish you many happy adventures this year and beyond.
Great fit, quality and mission
Great customer service, awesome quality and great designs. Really pleased with the fit and durability of the products and looking forward to the range expanding.
5 October 2024
Unprompted review
Reply from Sutsu
Hi Morgan, Thank you for your great 5* review. We are really pleased you love the fit and designs. We wish you many happy adventures in your new Sutsu sweatshirts and t-shirts. Thank you for your support and we look forward to seeing you again very soon.
I have ordered from Sutsu in the past…
I have ordered from Sutsu in the past and have always been really happy with the quality of the products and the fit. I recently ordered a great fitting sweatshirt and wasn't disappointed! Usual quality and fit. Love it!
4 October 2024
Unprompted review
Reply from Sutsu
Hi Paul, Thank you for your great review, we really appreciate it. Really pleased to read you still love Sutsu, thats makes us very happy. Thank you so much for your continued support in the brand. Glad you love the quality and fit of our garments and we wish you many happy adventures in them. We look forward to seeing you again very soon.
Very Happy Customer
Just received my order. Beautiful, awesome, original. Very happy with quality. Extremely happy with designs. Very happy customer 😀
Absolutely love that they do not print until ordered. Less damage to our planet. Really really awesome 👌
26 September 2024
Unprompted review
Reply from Sutsu
Hi P White, Thank you for your awesome 5* review and kind words, we really appreciate it. We are really pleased you love your order and you like quality and our designs which are all done by our founder. Thank you for your support in Sutsu and we wish you many happy adventures ahead.
Sutsu - buy with confidence
I have purchased several T-Shirts and a Sweatshirt from Sutsu this year. Fit has been as expected, quality good with no obvious issues after washing and ironing. I’ve only had reason to contact Customer services once to help resolve something - service was exceptional.
25 September 2024
Unprompted review
Reply from Sutsu
Hi Lee, Thank you for your great review and the 5*s. We really pleased that our customer service were able to assist with your orders quickly for you. We hope you enjoy wearing your t-shirts and sweatshirt and wish you many happy adventures in them this year and beyond. Thank you for your support in Sutsu.
Brilliant quality
Brilliant quality construction and colours that pop in a good way!
12 September 2024
Unprompted review
Reply from Sutsu
Hi Chris, Thank you for taking the time to review us, we really appreciate it. Glad you love your sweatshirt and caps. We wish you many happy adventures in them.
Sutsu - My favorite new gear!
I discovered Sutu earlier this year and have purchased a number of items due to the quality and first class customer service. I'm sure I'll be back again soon.
1 September 2024
Unprompted review
Reply from Sutsu
Hi David, Thank you for your great review and the 5*s. Thank you for your new order and your continued support we really appreciate it. Thank you also for your kind words on our customer support and we look forward to seeing you again soon.
Sutsu is a great company with great products
Sutsu is a great company, not just stating they’re ethical but putting it into practice too. The sweatshirts are great value and well made. Wouldn’t buy elsewhere now and this is my 3rd purchase! Well done Sutsu
Item type:
XXL / Black sweatshirt Dawn Patrol
14 September 2024
Unprompted review
Reply from Sutsu
Hi Richard, Thank you for your great 5* review and kind words. We really appreciate your support of our small independent brand. Thank you for all your orders and we are so pleased you like the quality of your new addition, the Dawn patrol sweatshirt to your wardrobe. We wish you lots of fun adventures in it and look forward to seeing you again soon.
I'm a big fan of this company
I'm a big fan of this company. Always clear where my order is up to, always arrive in time, I really like the shirts, they're a great fit, I love the designs. Couldn't recommend enough.
23 August 2024
Unprompted review
Reply from Sutsu
Hi Ian, Thank you for your 5* review and support of Sutsu. As a small independent it makes us happy and we really appreciate it. Thank you for sharing on here and we are really pleased you love the fit of your t-shirts. Thank you again for the recommendation and supped. We wish you many happy adventures for the rest of this year and beyond.
Fab T-Shirt
Fab T-Shirt, lovely quality and friendly business too. I wanted this order in time for a holiday and after emailing I received an understanding reply and the t-shirt arrived not long after. Everyone needs to support small independent businesses like these. 👍
12 September 2024
Unprompted review
Reply from Sutsu
Hi Lee, Thank you for your great review and the 5*. Great to read the team sorted your t-shirts for you and thank you for your kind words of support we really appreciated it. Thank you for sharing and we look forward to seeing you again soon.
Quality cotton tees!
Great quality cotton tees and supporting a B Corp certified British independent brand is a bonus! Fast dispatch and great customer care.
10 September 2024
Unprompted review
Reply from Sutsu
Hi Dylan, Thank you for your kind words and support in Sutsu, we really appreciate it. Really pleased you like your t-shirts. We hope to see you again soon and wish you a great many happy adventures today and beyond.
Great quality
Great quality. Will be ordering more from these guys. Keep up the good work
1 September 2024
Unprompted review
Reply from Sutsu
Hi Danny, Thank you for your review, we really appreciate your support. We are really pleased that you like your Dancing Bear t-shirt. We look forward to seeing you and again and positive words. We wish you many fun adventures this year and beyond. Team Sutsu
Super Sutsu
Sutsu T shirts are high quality products that hold colour and shape over time. Every one I've bought has become a 'favourite'
Great comms too with Team Sutsu when I couldn't see the T shirt I wanted.
Quality clothing, good value, nice people, highly recommended.
6 August 2024
Unprompted review
Reply from Sutsu
Hi Pete, Thank you for your great 5* review, we really appreciate it. Great to read you love your t-shirts and they have become one of your favourites. Thank you for your kind words in regard to our customer service and glad we could help. We wish you many happy adventures in your Sutsu t-shirts.
High quality clothes + smooth purchase experience
High quality, seemingly durable clothes (slim sweater + long haul t-shirts), prompt delivery, as well as a smooth online purchase experience, despite mishaps due to tech fatigue on my own part. It's really nice to see proper design at an affordable price. Durability is slowly gaining traction without costing the earth. Also, greater value from ordering from independent online designers/suppliers who can skip the high street retail shop surcharge. Likely one of my preferred outlets going forward alongside a couple of other UK-based clothes companies.
2 September 2024
Unprompted review
Reply from Sutsu
Thanks for the lovely review. Am glad we were able to resolve the issues regarding the emails / order confirmation for you. Thanks for all the kind words and glad to hear you are happy with the product and pricing. Glad to have you on board and we look forward to welcoming back in store. Hope you have lots of adventures in your new Sutsu.
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