Ordered a sweatshirt for a Christmas present. It arrived and had a fault in the neckline. I contacted customer service late in the evening and a reply within 5 minutes. 4 days later I had a replaceme... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Innovative and totally unique designs coupled with exceptional quality. Slick and efficient service from ordering right through to delivery. I am a first time customer and will most definitely be o... See more
Company replied
People can be quick to criticise, often misleading websites with poor quality products from China. Sutsu are excellent, have bought a few things. Great design and quality products and would highly rec... See more
Company replied
Firstly, this company makes fantastic products. Well made and great designs. I ordered a hat from them the other day, instagram messaged the company asking for it to be shipped as soon as possible as... See more
Company replied
Company details
Written by the company
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- hello@sutsu.com
- sutsu.com
4.7
Excellent
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the designs
I love the designs, especially the sweatshirts and hoodies. Customer service deserves a special shout-out.
27 August 2024
Unprompted review
Reply from Sutsu
Hi Niels, Thank you for taking the time to leave a review, we really appreciate it as an independent brand. Thank you for you kind words on our customer service! Glad you love your chosen designs and your order. We look forward to seeing you again soon and thank you again for your support in Sutsu.
I’ve taken a chance on a few different…
I’ve taken a chance on a few different stores advertised through Instagram and the quality has usually let me down in comparison to the photos advertised. This isn’t the case with Sutsu, they are brilliant. The quality when I received the clothes were even better than how they looked in the photos. I just wish they had a larger range of clothes so I could use them more often.
16 August 2024
Unprompted review
Reply from Sutsu
Hi Daniel, Thank you for your great review and the 5*. We really appreciate it as an independent brand. Thank you for taking a chance on Sutsu and we are so pleased that we did not let you down and that you love your order. We are always reviewing the offering, colours and ranger so keep you eyes peeled. We wish you may fun and happy adventures in your Sutsu clothing and look forward to seeing you again soon. Team Sutsu
Sutsu are brilliant
Sutsu are brilliant. I love the designs, the fit, the company ethos and they last well. Quality gear done right. Pretty much the only Ts and Jumpers I buy now!
9 August 2024
Unprompted review
Reply from Sutsu
Hi Rick, Thank you for taking the time to give a review on your recent order. Thank you so much for the 5* and your continued support in Sutsu :-). We are so pleased that you are really happy with your t-shirts and sweatshirts and you have found your perfect fit. We wish you many more adventures this summer and beyond.
Sutsu is a great brand
Sutsu is a great brand, the quality of the products are exceptional and they stand out and feel unique! I shall be buying more products as and when I can!
7 August 2024
Unprompted review
Reply from Sutsu
Hi there, Thank you so much for your 5* review and for your support in Sutsu, we really appreciate it. Glad you love the quality of your order and we look forward to seeing you again soon. Have a great summer! Team Sutsu
Ethical & sustainable. With Great product & service. ✅
A company that not only supplies nice product but clearly prides itself on good customer service.
From initial pre purchase contact to post sale responsiveness… all I can say is I’ll be back to gladly part with hard earned cash.
Jumper is very comfortable and washed well. That’s the real litmus test for me. Minimal shrinkage, if at all. Just wish there were more colours but suffice to say, a happy customer.
Regards
TheHumbleHost🎩👓
8 July 2024
Unprompted review
Reply from Sutsu
Hi P Ark, Thank you for your great 5* review. Thank you for your kind words on our customer service and so please we could help throughout your shopping experience with Sutsu. Glad you love your sweatshirt and it fits you nicely. Thank you for sharing how our clothes wash and dry. We are always looking at different colours and what fits with us as a brand. Keep your eyes peeled 😁. Thank you again for your support and we look forward to seeing you again soon. Happy Summer time. Team Sutsu
Great company & products!
Ethical company with clear message & values which really appeals. Have bought two items, both really good quality material and have washed really well. Really loved all the designs, which made it hard to choose. Will definitely be a returning customer.
18 July 2024
Unprompted review
Reply from Sutsu
Hi L Hayes, thank you for your great 5* review and we are really happy that you like the quality of your order. Thank you for sharing they have washed well and you love our designs, we really appreciate it. We look forward to seeing you again soon and thank you for your support in Sutsu.
Excellent service and product
Excellent service and product. Speedy delivery and comms great. Highly recommended!
31 July 2024
Unprompted review
Reply from Sutsu
Hi Rich, Thank you for taking the time to write a review, we really appreciate it. Glad you love your order and you have had such a positive experience with Sutsu. Thank you for your recommendation and we wish you many awesome adventures this year and beyond.
Great design
Great design, product and service! Great to have new designs and patterns on t shirts that don’t have foreign writing, surfing or 70’s rock bands on them!
26 July 2024
Unprompted review
Reply from Sutsu
Hi Michael, Thank you for your 5* review for your t-shirts. We love that you like our designs, all created by our founder. Thank you for your support in Sutsu and we look forward to seeing you again soon. Thank you again, team Sutsu.
Absolutely love the feel and comfort of…
Absolutely love the feel and comfort of this sweatshirt, it fits so well! Definitely will be making afew more purchases soon. Would recommend to everyone!
30 July 2024
Unprompted review
Reply from Sutsu
Hi James, Thank you for your awesome 5* review and the recommendation, we really appreciate it. Glad you love the fit and comfort of your More Mountains sweatshirt. We wish you many happy adventures in it and look forward to seeing you again soon.
Really good quality T-Shirts
Really good quality T-Shirts, with a really good fit - backed up by exceptional customer service, should you have any issues or questions
1 July 2024
Unprompted review
Reply from Sutsu
Hi Stuart, Thank you for taking the time to review your t-shirt order and for the 5*. We really appreciate it. Glad they fit you nicely in your chosen size and equally our customer service was helpful to you. We wish you many happy and fun adventures in your new Sutsu t-shirts and we look forward to seeing you again soon.
The t-shirt I bought fits perfectly and…
The t-shirt I bought fits perfectly and really good quality would happily recommend Sutsu to anyone looking for good quality clothes
23 July 2024
Unprompted review
Reply from Sutsu
Hi Joshua, Thank you for taking the time to review and recommendation, we really appreciate it. Great to read you love quality of your Bear says EMB t-shirt and thank you for your new order. We wish you an awesome summer and look forward to seeing you again soo. Happy Adventures!
Ease of ordering
Ease of ordering, great selection, quality of product, quality of the website, the sustainability, updates on ordering and manufacturing, the sustainability, the trees, the team, did I mention sustainability ?
8 July 2024
Unprompted review
Reply from Sutsu
Hi Peter, Thank you for your great review and the mention of us as a sustainable brand. Thank you for the great feedback and glad you found purchasing from us and the rest of the process simple and most of all you like your order. Thank you for supporting Sutsu.
Quality sweatshirts
Great colourful sweatshirt for the summer & love the oversized feel, quality material & super comfortable, now my 6th Sutsu sweatshirt, unique & different from the typical huge commercial brands you see often on the high street. Often get compliments & people wanting to know where i get my sweatshirts from 👍🏻
24 July 2024
Unprompted review
Reply from Sutsu
Hi Ross, Thank you for your great review and for your continued support in Sutsu, we really appreciate it. 6th sweatshirt, thats awesome and so pleased you love them all and receive some lovely compliments. Thank you for sharing and we look forward to seeing you again soon.
Come for their ethics, stay for the customer service
Not just great ethics, Sutsu offer 10/10 customer service. When they were unable to fulfil an order for a sand-coloured cap within their usual timeframe, Eimer from customer service reached out to offer me the option of receiving the hat in a different colour in time, or I could wait for the colour I ordered. I chose to take a different colour, as I needed a cap for a music festival. Amazon, who Sutsu use as a courier service, then delivered my cap while I was in hospital and left in a not-safe-at-all place. When I returned home from hospital, it had clearly been taken - as none of my neighbours had taken it in. Although the multi-billion $ corporation, Amazon, are still claiming they fulfilled their service (which Sutsu are appealing with my support), Eimer has arranged for a new cap to be sent to me free of charge. Please support this small business (and others) - especially when they are continually having to deal with the bigger guys doing them over. I would highly recommend buying from Sutsu and I have no doubt the quality will match their ethos.
24 July 2024
Unprompted review
Reply from Sutsu
Hi Tom, Thank you for taking the time to review and for your kind words on our customer service. We are sorry the delivery of your order was not given to a neighbour or placed in a safe place after organising a different colour for your cap. Thank you for all the information you provided so we can organise a replacement and also file the claim with Amazon. Thank you so much for the recommendation and for support an independent small brand, we really appreciate it. Thank you again for all your support Tom 😀 Team Sutsu
Great fitting t-shirts
Great fitting t-shirts, not too baggy. They wash well and keep their shape and softness. Will definitely be buying some more. I really like the breakdown of what makes up yhe cost of the clothes, and fact there is little waste from production.
19 June 2024
Unprompted review
Reply from Sutsu
Hi Dave, Thank you for your great review. We are really pleased to read you love your t-shirts and they are a great fit for you. Thank you for sharing how they wash and that you are looking to buy more. We look forward to seeing you again and thank you for your support in Sutsu.
Fantastic t-shirt
Fantastic t-shirt. Quality material, vibrant colours, cool unobtrusive logo and a great fit. I had to change because of a sizing issue and the customer service was outstanding.
19 July 2024
Unprompted review
Reply from Sutsu
Hi Ross, Thank you for your awesome 5* review. Glad you love your t-shirt and customer service were able to assist on the sizing for you swiftly. We wish you many happy adventures in your new titres and look forward to seeing you soon.
Trees and water trucker cap
Great style and fit. Very happy with the quality too. Manufacturing and delivery of product quick as well 👍
24 June 2024
Unprompted review
Reply from Sutsu
Hi Alistair, Thank you for taking the time to leave a review. We are really pleased to read you love the style and fit of your Trees and Water trucker cap and you are happy with the quality too. We wish you many fun adventures ahead in your new cap this year and beyond. Thank you for your support in Sutsu.
Great service and excellent quality…
Great service and excellent quality t-shirt
28 June 2024
Unprompted review
Reply from Sutsu
Hi Nicola, Thank you for your 5* review. Glad you love the quality of your new t-shirt and your kind comments on our customer service. We and wish you many happy and fun adventures ahead.
Lovely quality
Lovely quality, simple effective design, best fitting tshirt that I have found in years. speedy delivery, will be buying more
10 July 2024
Unprompted review
Reply from Sutsu
Hi Chris, Thank you for your 5* review. We are really pleased you love your t-shirt and it fits you so well. Thank you for your lovely comment on the design and quality, we look forward to seeing you again soon and wish you many happy adventures ahead.
The material feels amazing
The material feels amazing. The print and shirt fits really well and looks cool. Gets loads of compliments.
10 July 2024
Unprompted review
Reply from Sutsu
Hi Dan, Thank you for your 5* review and sharing how your item fits and looks. Glad you like it and are receiving lots of compliments. Thank you for your support in Sutsu and we wish you lots of fun adventures ahead.
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