I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet ve... See more
Company replied
Ruth was amazing. She explained the process perfectly, put all my anxiety at ease as this is the first time getting a pawn loan. She was polite, professional and informative. She has such a lovely per... See more
Company replied
First class service, excellent and friendly staff, professional and polite. I was welcomed in and dealt with promptly and efficiently by the staff today at the South Kensington office. Everything went... See more
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Company details
- #8 of 8 best companies in Pawn shop
- #4 of 4 best companies in Diamond Buyer
- #72 of 106 best companies in Jeweller
- #21 of 25 best companies in Jewellery Buyer
- #173 of 286 best companies in Jewellery shop
- #75 of 128 best companies in Watch shop
About Suttons and Robertsons
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
127 Victoria Street, London, SW1E 6RD, London, United Kingdom
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4.7
Excellent
300 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Was helpful and professionaly look…
Was helpful and professionaly look after. Amazing staff will give them 10/10
3 September 2025
Reply from Suttons and Robertsons
Thank you for your wonderful review.
We are glad to hear that our staff could provide you with a professional and helpful service.
Reply from Suttons and Robertsons
Thank you very much for your positive review.
We are pleased to hear that our staff could provide you with a friendly positive experience.
We look forward to hearing from you.
Ruth was amazing
Ruth was amazing, kind, caring, thoughtful and thankfully guided me through the process. Ruth also explained everything in detail me. I thank Ruth for her time, lovely energy, knowledgeable and the consultation process. I felt incredibly comfortable with her. A big thank you.
16 August 2025
Reply from Suttons and Robertsons
Thank you for your wonderful review.
We are pleased that Ruth could provide you with an amazing service.
We hope to hear from you in the future.
Very Professional
The Brompton Rd store staff are particularly friendly & helpful,
Offering support and trustworthy advice,
They have a perfectly matched team of professionals there,
I highly recommend
Thank you
9 August 2025
Reply from Suttons and Robertsons
Thank you very much for your review.
We are pleased to hear that our South Kensington Store Staff could provide you with a friendly and helpful service.
We hope to hear from you in the near future.
excellent service
10 August 2025
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you are happy with the service that you received.
We look forward to hearing from you in the future.
It was a very professional service and…
It was a very professional service and was really helpful would throughly recommend my friends and family
13 August 2025
Reply from Suttons and Robertsons
Thank you for your wonderful review.
We are pleased to hear that you are happy with the service that you received.
We look forward to hearing from you in the future.
The service end to end was very professional and efficient
The service end to end was very efficient and professional. The initial quote received by Suttons and Robertsons was over 20% more than others that I had enquired with.
My jewellery was sent to the Victoria branch and was received on a Saturday. The Assistant Manager (Ruth) was very helpful. Even though she was not able to process my payment on the same, she was very transparent about this and prioritised it for Monday.
End to end, it was a very seamless process and I would definitely return to Suttons and Robertsons in the future for any buying/selling.
12 August 2025
Reply from Suttons and Robertsons
Thank you for your wonderful review and for choosing Suttons and Robertsons. We’re delighted to hear you found our service professional, efficient, and transparent, and that Ruth at our Victoria branch was so helpful. We pride ourselves on offering competitive quotes and a seamless process for jewellery buying and selling, and we look forward to welcoming you back in the future.
Very professional
Very professional. I felt confident I was doing the right thing for me.
10 August 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that you were happy with the professional service that you received and that you felt it was right.
We look forward to hearing from you.
The assistant who looked after me was…
The assistant who looked after me was very efficient and helpful
30 July 2025
Reply from Suttons and Robertsons
Thank you for your kind feedback. We are delighted you had a great experience transacting with us at our Victoria Street pawn shop. Please don't hesitate to get in touch if we can help any further.
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that you are happy with the service that we provide.
We look forward to seeing you soon.
You staff are generous and…
Your staff are generous and professional. They are a credit to your business.
25 July 2025
Reply from Suttons and Robertsons
Thank you for your enquiry.
We appreciate the kind words about our Staff Team.
We look forward to hearing from you in the future.
Reply from Suttons and Robertsons
Thank you very much for your review.
We are pleased to hear that our team could provide you with an excellent, professional and efficient service.
We look forward to hearing from you in the future.
Friendly and efficient!
Friendly service good customer service and speedy payment.
It wasn’t easy for us to get to the shop so they organised and paid for the postage of the ring. Happy with the amount offered. I would recommend.
6 July 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that our team could provide you with good customer service and that we could assist in the postage of your item.
We look forward to hearing from you in the near future.
Honest and Trustworthy service
Have made two visits to the store recently ...both Kerry and Ruth were very friendly and helpful,very knowledgeable professional and informative at all times giving an honest and trustworthy service and always keeping me in the loop.
Excellent all round
4 July 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that both Ruth and Kerry could provide you with a friendly, helpful and knowledgeable service.
We look forward to seeing you in the near future.
Fair quote and quick payment!
Really friendly and helpful team. I was offered a fair quote for my necklace and received payment the same day. Would definitely recommend!
9 July 2025
Reply from Suttons and Robertsons
Thank you for your kind review.
We pleased to hear that our team could provide you with a friendly and helpful service, and that you are happy with the price that you were offered.
We look forward to hearing from you.
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that our staff could provide you with a friendly, knowledgeable and efficient service.
We look forward to hearing from you.
Quick, easy transaction. Great communication.
19 June 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that the transaction was quick and easy.
We look forward to hearing from you in the near future.
Always great to deal with
Always great to deal with, friendly and fair and efficient
1 July 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your positive review.
We appreciate your business, and are glad to hear that our team could provide you with a friendly, fair and efficient service.
Reply from Suttons and Robertsons
Thank you for your positive review.
We are happy to hear that you are pleased with the professional service that you received.
We hope to hear from you in the near future.
Well accommodate and welcome even…
Well accommodate and welcome even though we don’t have an appointment friendly staff.
19 June 2025
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you are happy with the service from our Staff.
We look forward to seeing you in the near future.
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