I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet ve... See more
Company replied
Ruth was amazing. She explained the process perfectly, put all my anxiety at ease as this is the first time getting a pawn loan. She was polite, professional and informative. She has such a lovely per... See more
Company replied
First class service, excellent and friendly staff, professional and polite. I was welcomed in and dealt with promptly and efficiently by the staff today at the South Kensington office. Everything went... See more
Company replied
Company details
- #8 of 8 best companies in Pawn shop
- #4 of 4 best companies in Diamond Buyer
- #72 of 106 best companies in Jeweller
- #21 of 25 best companies in Jewellery Buyer
- #173 of 286 best companies in Jewellery shop
- #75 of 128 best companies in Watch shop
About Suttons and Robertsons
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
127 Victoria Street, London, SW1E 6RD, London, United Kingdom
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4.7
Excellent
300 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing result.
Disappointing result.
Offered a figure then knocked £200 off just for a polish.
Told me they would have to send them to Cartier to polish, when I know they would do it themselves!!!
14 June 2025
Reply from Suttons and Robertsons
Thank you for your feedback.
From our initial discussion, we established that the posts had been replaced on the earrings though they had not been polished by Cartier.
We can assure you that it is standard practice for us to send branded items to the relevant brand for servicing and/or polishing.
We appreciate you taking the time to share your thoughts.
Very nice man James helped
Very nice man James helped .
Gave me a good price .
if your are selling just make sure you have your passport and a bill with your address on it .
Money paid into Bank account that day .
10 June 2025
Thanks for their kind attitude and…
Thanks for their kind attitude and practical business understanding
10 June 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that our team could provide you with a kind and understanding service.
After looking any other company's I…
After looking at many other company's I found this one to be very professional and very punctual and giving a fair and honest price the transaction was speedy and completed swiftly Donna was lovely 🌹
Thank you guys
1 June 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that Donna could provide you with a professional and punctual service whilst offering you an honest price.
Brilliant Service
The efficiency, professionalism friendliness of the staff was brilliant. I will definitely go back if I need to sell any jewellery. Fantastic service!
23 May 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that our staff could provide you with a professional and friendly service.
We look forward to hearing from you in the near future.
First class service,beautiful shop,had…
First class service,beautiful shop,had lovely chat with the staff.
23 May 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your wonderful review.
We are pleased to hear that you are happy with the service you received and our store.
We look forward to hearing from you in the near future.
Suttons and Robertsons were a fantastic…
Suttons and Robertsons were a fantastic company to deal with, very pleasant and quick service, would definitely recommend!
22 May 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that you were happy with the service that you received.
We look forward to hearing from you in the near future.
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you are happy with the service that you received.
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that you are happy with the price and service you received.
Quick and easy friendly services
2 May 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that the process was quick, and the service that you received was friendly.
We look forward to hearing from you in the near future.
I recently visited Suttons & Robertsons…
I recently visited Suttons & Robertsons to sell some gold, and I had a great experience. Rachel was extremely helpful, kind, and professional throughout the entire process. She made everything clear and easy, and I felt very comfortable and well taken care of. It’s rare to find such genuine customer service these days, and I really appreciated her honesty and care. Highly recommend this place if you’re looking for a trustworthy and friendly team!
7 May 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your wonderful review.
We are pleased to hear that Rachel could provide you with genuine and honest customer service.
We look forward to hearing from you in the near future.
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that we could provide a helpful service.
If we can assist you in the future, please do get in touch.
Very fast process.
26 April 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that the process was smooth and quick.
If we can assist in the future, please do get in touch.
I had a sensation of dealing with an…
I had a sensation of dealing with an honest company
management
27 April 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to know that you are happy with us as a business.
We look forward to hearing from you in the near future.
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that you had a fast and efficient service.
We look forward to hearing from you in the near future.
I sold a Cartier Love Bangle with…
I sold a Cartier Love Bangle with Sutttons and Robertsons and the service was excellent. I used their postal service which they paid for and was fully insured and as soon as they received my Bangle they made a reasonable offer which I accepted and the money was in my account within a few hours.
16 April 2025
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you were happy with the excellent and quick service that you received.
We look forward to hearing from you in the future.
Excellent customer service from the…
Excellent customer service from the beginning. Incredibly friendly staff who explained the process and were non-judgemental regarding my lack of knowledge. Genuine warmth as I left with the offer to return anytime.
17 April 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you were pleased to hear with the service that you received.
If you have any further questions, please do get in touch.
Now we start with them
Now we start with them
I Need Time for all processes after that I tell my experience
15 April 2025
Reply from Suttons and Robertsons
Thank you for your review.
Please feel free to update your review when the process has been completed.
If you require any assistance, please do get in touch.
Very quick with money transferred to…
Very quick with money transferred to bank. Very efficient in whole process. I would recommend them.
15 April 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that we could provide you with an efficient service.
If we can assist in the future, please do get in touch.
Excellent service, friendly and knowledgeable staff
I had to use Sutton and Robertsons to generate some emergency funds. I was given very good prices. Super fast payments too. All staff members are very friendly, respectful and empathetic to your situation. I have to give a special shout out to Ruth, she went above and beyond to provide an excellent service and is a real credit to Sutton and Robertson. Thanks for everything
7 April 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that Ruth could provide you with friendly and a prompt service.
We look forward to hearing from you in the near future.
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