SUV Prestige Reviews 

318
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Very accommodating & helpful. Friendly welcoming staff. We travelled from London, to collect our car & we’re given 5* treatment around the showroom. Our car was prepped right before collection, knowin... See more

Company replied

Rated 5 out of 5 stars

From viewing the car and arranging my own finance, although they do offer finance.The staff at SUV are very genuine and always on hand to help answer any questions,but leave you to choose your car at... See more

Rated 5 out of 5 stars

Thank you SUV PRESTIGE. Saw a car we liked for our daughter, test drove it and reserved it, they stayed on past closing time to answer all our questions and we have today picked the car up after its... See more

Company replied

Rated 5 out of 5 stars

Great experience collecting my new car. Bought unseen online via a third party site, but felt like an old customer when I went to collect, couldn't do enough to help, no hard sell of add-ons, just goo... See more

Company replied

Company details

  1. Motor vehicle dealer
  2. Car dealer
  3. Vehicle Repair
  4. Car service
  5. Mechanic
  6. Used car dealer

About SUV Prestige

Written by the company




VIEW OUR STOCK


SELL YOUR CAR


SERVICE CENTRE


About Us...

SUV Prestige is a Multi-Award Winning Prestige Car Dealership located in the north of England. We pride ourselves on our expert teams going above & beyond to ensure our customers receive the very best experience our industry has to offer, whether that be face to face in our state-of-the-art showroom or via our Award Winning Virtual Sales Experience. We recognise that the world is evolving and aim to be at the forefront of Online Car Sales but will forever offer the personal touch with face to face business. Whatever form of business you prefer or wherever you are in the UK, you can trust that SUV Prestige will always deliver our Award Winning, friendly, professional sales & aftersales service every time.

MotorTrader Industry Awards 2023:
-Most Improved Dealership in the Year - Independent

MotorTrader Independent Dealer Awards 2023:
-UK Independent Dealer of the Year (Premium Car)
-Outstanding Achievement Award
-Digital Initiative of the Year

Highly Commended:
-Fastest Growing Dealership of the Year

Car Dealer Used Car Awards 2023:
-Dealer Principal of the Year

Car Dealer Used Car Awards 2022:
-Best Used Car Online Sales Experience
-Dealer Principal of the Year


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

318 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(318)

1 review in the last 12 months

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Rated 5 out of 5 stars

Top dealer

After buying a car from suv prestige 4 years ago it was my first choice for my next car. Brilliant cars at fair prices, and friendly staff who are always happy to help. See you again next time 👍

14 September 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

Thanks so much for your review and repeat custom Simon! Great to hear you enjoyed your experience with us once again. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and looking forward to seeing you again for the next one!

Rated 5 out of 5 stars

Staff really friendly and great service

Staff really friendly and helpful
Really happy with my car and the service they delivered

13 September 2023
Unprompted review
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Reply from SUV Prestige

Thanks so much for your review! Great to hear you enjoyed your experience with us. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and we hope to see you again for the next one!

Rated 2 out of 5 stars

Very disappointing service from a so called prestige dealer

I seen the particular car and colour I was looking for on SUV Prestige website. I made a request for a video and specifically asked about body damage. I was told the bodywork was like new.
Following my long trip to look at the vehicle and sign all paperwork, i was then advised that there was only 1 key and no locking wheel nuts. I then started the long drive home. On way, I stopped to have a break and had another, more detailed look over the vehicle. At this time I noticed 3 particular scratches on the vehicle bodywork I never noticed at the dealer and also a deep scratch on one of the door handles (possibly my own fault for not checking it over properly before signing the paperwork). I also believe they are hidden slightly with the autoglym life shine.
I emailed SUV Prestige soon after arriving home along with the relevant photos of the scratches.
The response was, 1 particular scratch wasn’t there when it left the showroom and the other scratches are consistent with the age of the vehicle. Of the car came to them with 1 key, they sell it with 1 key and same with no locking wheel nuts.
I was with the car at all times after leaving the dealer so I know the scratches never happened afterwards, and I would expect a dealer to notify customers if there is only 1 key with a vehicle especially when it costs a further £400 to obtain a spare one.
Very disappointed overall with the service including them ignoring my emails afterwards.

19 August 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

Hi Robbie, thank you for your feedback. I have had a look into this, spoken with the relevant teams and dug out the paperwork from the vehicle preparation. I can see that there were some minor scratches on the vehicle which we touched in/buffed out and any remaining marks were only very minor blemishes which you would expect any used car to have. With any used car there will be some imperfections, but looking at our information your car was for its age and mileage in great condition. We would love to make sure every car leaves us absolutely perfect however it just isn't possible realistically. Speaking with our handover team you did look around the vehicle to ensure you were happy and it was explained there was only one key for this vehicle before you signed anything or left us. As for locking wheel nuts some cars just don't come with them unfortunately. We are obviously upset to hear that you were not 100% happy with your experience, but we do always try our best to give every customer the best possible experience.

Rated 5 out of 5 stars

5 Star experience,will never go anywhere else.

Just bought a lovely golf from these guys,they were brilliant from day 1,I test drove 2 cars,put a deposit down on one but ended up buying the other,colour purposes only.The set up is absolutely outstanding,everybody up there is so polite and helpful,they really do work as a team.Dean was helpful from day 1 then Andy went through all the paperwork and the car at the end.Don’t think you’ll beat them on prices either.Thank you all so much for your time and effort.

9 September 2023
Unprompted review
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Reply from SUV Prestige

What a review! Great to hear you enjoyed your experience with us Gareth. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and we hope to see you again for the next one!

Rated 5 out of 5 stars

Happy with my car

Happy with my car
Lovely people,great service
Would come and purchase from them again

9 September 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

Thanks so much for your review! Great to hear you enjoyed your experience with us. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and we hope to see you again for the next one!

Rated 5 out of 5 stars

Great service from the team…

Went to SUV Prestige as they had a good selection of cars at decent prices. They came up with a great car for us, prepped it immaculately and added on extras that we wished to pay for. Nothing seemed too much trouble. Harry and Andy made the process easy and communication all the way through the process was quick and responsive. Would definitely recommend them to friends and family.

6 September 2023
Unprompted review
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Reply from SUV Prestige

Thanks so much for your review Debbie! Great to hear you enjoyed your experience with us. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and we hope to see you again for the next one!

Rated 5 out of 5 stars

My experience with salesman Harry was…

My experience with salesman Harry was extremely positive. Harry was very professional, knowledgeable and informative offering comparable quotes and options to best suit my financial situation. Harry was extremely efficient making the whole experience seamless from initial enquiry to completing the sale. I would highly recommend, friendly and customer focused service! Thankyou Harry

6 September 2023
Unprompted review
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Reply from SUV Prestige

Thanks so much for your review Katie! Great to hear you enjoyed your experience with us. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and we hope to see you again for the next one!

Rated 5 out of 5 stars

Just collected my Q7 SUV Prestige I am…

Just collected my Q7 SUV Prestige I am very happy all went smoothly car well presented all contacts with staff very good

Thank you

5 September 2023
Unprompted review
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Reply from SUV Prestige

Thanks so much for your review! Great to hear you enjoyed your experience with us. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and we hope to see you again for the next one!

Rated 5 out of 5 stars

Brilliant experience from start to…

Brilliant experience from start to finish. I will definitely use SUV in the future. Good work team!

4 September 2023
Unprompted review
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Reply from SUV Prestige

Thank you for your review Chris! Great to have you onboard, and thank you again for your business. Wishing you many happy miles and memories in your new car from the whole SUV team. Hope to see you again for the next one!

Rated 5 out of 5 stars

From start to finish the process with…

From start to finish the process with very smooth - great customer care when I arrived over from Northern Ireland to collect the car - every details was explained professionally. Would highly recommend.

4 September 2023
Unprompted review
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Reply from SUV Prestige

Great to hear you enjoyed your experience with us Stuart, and excellent to have yet another one of our cars over in Ireland! Thank you again for your business, wishing you many happy miles and memories from the whole SUV team and we hope to see you again in the future!

Rated 5 out of 5 stars

My son bought his car from suv and…

My son bought his car from suv and everything was spot on with them nice and friendly guys the car was 100% spot on.we are from aberdeenshire and it was a fair gamble going down south for a car for him but it payed off as soon as I walked in to the place it was sitting there immaculate everything described over the phone calls back n forth was spot on.will be dealing again in future thanks suv prestige spot on 👍👍

22 August 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

What an awesome review Mike! Thank you guys for making the journey down to us. Wishing you guys many happy miles and memories in your new car from the whole team at SUV Prestige. Looking forward to seeing you again in the future!

Rated 5 out of 5 stars

Great experience

Great experience, lovely showroom, helpful staff.
Special thanks to Andy and Scottish (not Scottish) Terry for all your help!
Look here before you go anywhere else.

2 September 2023
Unprompted review
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Reply from SUV Prestige

Ahaha, that's brilliant. Terry loves being called Scottish :'D Thank you for your business Iain, hope you're all settled in to your new car. Wishing you many happy miles and memories from the whole SUV Team! Hope to see you again for your next one

Rated 5 out of 5 stars

Over all great experience with SUV…

Over all great experience with SUV Prestige! No pushy sales team or messing about! Great selection of cars all at a great price!

1 September 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

Thanks so much for your review! Great to hear you enjoyed your experience with us. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and we hope to see you again for the next one!

Rated 5 out of 5 stars

Great business and very happy with the…

Great business and very happy with the service from start to finish. Car well priced and exactly as advertised

1 September 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

Thanks so much for your review! Great to hear you enjoyed your experience with us. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and we hope to see you again for the next one!

Rated 5 out of 5 stars

Try SUV Prestige 1st before others

Car prepared and everything fixed at its highest standard before handing over to me. I get my car under financial agreement, just my credit score not good, but they spent a lot of efforts to help me fixed it. Now I hv a very nice car (even it’s 19 registration) look and feel brand new to drive home. Thank you so much for SUV Prestige teams.

1 September 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

Thanks so much for your review! Great to hear you enjoyed your experience with us. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and we hope to see you again for the next one!

Rated 5 out of 5 stars

All the staff very helpful and very…

All the staff very helpful and very kind. I dealt with Andy and Jim really helpful happy to answer any questions and assist with anything else. Highly recomend

31 August 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

Thanks so much for your review! Great to hear you enjoyed your experience with us. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and we hope to see you again for the next one!

Rated 5 out of 5 stars

Amazing Service

Very accommodating & helpful. Friendly welcoming staff. We travelled from London, to collect our car & we’re given 5* treatment around the showroom. Our car was prepped right before collection, knowing the final details were checked over for us, at the last minute is brilliant, we were extremely grateful. Everything was well explained, assistance given when needed. Amazing service! Would highly recommend!

30 August 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

Thanks so much for your review Charlee! Great to hear you enjoyed your experience with us. Wishing you many happy miles and memories in your new car from the whole team at SUV Prestige! Thank you again for your business and we hope to see you again for the next one!

Rated 5 out of 5 stars

Fabulous car

Fabulous car! Great customer service. Good part exchange deal. Very happy.

26 August 2023
Unprompted review
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Reply from SUV Prestige

Thanks so much for your review! Great to hear you enjoyed your experience with us. Wishing you many happy miles from the whole team at SUV Prestige and we hope to see you again for the next one!

Rated 5 out of 5 stars

Good service.Spent time helping me get…

Good service.Spent time helping me get the right car at the right price.

17 August 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

Thanks so much for your review Peter! Great to hear you enjoyed your experience with us. Wishing you many happy miles from the whole team at SUV Prestige and we hope to see you again for the next one!

Rated 5 out of 5 stars

5* service 5* people

Lovely service and lovely people, picked up my car today and couldn’t be happier with it immaculate condition for the age and took the time to go through the car with me and answer any queries I had, no fuss or hassle, everything was ready for me to drive away, would definitely recommend.

24 August 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

Thanks so much for an amazing review Lucy! Great to hear you enjoyed your experience with us. Wishing you many happy miles from the whole team at SUV Prestige and we hope to see you again for the next one!

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