I ordered 3 T- shirts, but unfortunately the wrong size. Customer service was excellent and rapidly came up with a good solution. The t- shirts I received were of a superb quality, both fabric and pri... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A company’s customer service can only truly be proven by how they respond to unexpected scenarios. Response was prompt. Solution was even faster. What’s even better, the quality of the items are on po... See more
Company replied
Outstanding from start to finish. The customer service was genuinely exceptional - friendly, responsive, and they went above and beyond to make sure everything was perfect. The T-shirts are p... See more
Company replied
Great customer service. Sent an email late Sunday evening and received a response before I woke up. They quickly fixed a mistake that I made at checkout. Very happy because a lot of other companies do... See more
Company replied
Company details
Written by the company
On a mission to unite culture, comfort, and style, Suzushii is aiming to turn into a global emblem of cultural connection by blending streetwear with the captivating influences of Asia. Our products are made with high quality material while also putting sustainability as an priority. Join our community and be part of the experience!
Contact info
4.6
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent designs and great quality
Excellent designs and great quality. You can tell the difference vs other cheap cotton t-shirts and the prints are really nice. Would be 5 stars but my only issue is speed of delivery it took 2 weeks from ordering to being delivered. If you’re not in a rush though you won’t be disappointed.
15 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi there,
Thank you for taking the time to share this. We’re really glad the quality, fabric, and print details stood out compared to standard t-shirts — that’s exactly what we aim for.
We also appreciate your honest feedback regarding delivery speed. We’re continuously working on improving shipping times while maintaining the quality of our products.
Thanks again for the support — we truly appreciate it.
Best,
Suzushii Clothing
Shipping to Australia is so slow
Shipping to Australia is so slow. Only dispatched 2 weeks after order date. So still awaiting delivery
15 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Billy,
Thank you for your feedback. We’re sorry for the delay and understand how frustrating it is to still be waiting for your order.
Shipping to Australia can sometimes take longer depending on processing and carrier timelines, but we understand your concern regarding the dispatch delay specifically. We’re continuously working on improving our processing and shipping times to provide a smoother experience moving forward.
We truly appreciate your patience.
Best,
Suzushii Clothing
Whilst it did take some time the items…
Whilst it did take some time the items to arrive after a follow up (I bought 3 tshirts) they did arrive and the quality and material I think is really good. All too often printed tshirt quality is bad and dont last after a few washes but these seem much better. Would have had 5 star if the delivery was a bit more efficient, I ordered on 8th April and recieved via yodel on 20th April however I am happy with what I recieved.
20 April 2026
Unprompted review
Reply from Suzushii Clothing
Hi Mike,
Thank you for taking the time to share this. We’re really glad to hear you were happy with the quality, material, and overall feel of the shirts once they arrived.
We also appreciate your honest feedback regarding delivery speed. We’re continuously working on improving shipping efficiency while maintaining the quality standards of our products.
Thanks again for the support — we truly appreciate it.
Best,
Suzushii Clothing
Bought t shirts
Bought t shirts. Great quality material. Feels comfortable and nice on the body. Mostly love graphics design. Thank you.
14 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Arunas,
Thank you for sharing this. We’re really glad the quality, comfort, and graphic designs stood out to you. That’s exactly what we aim for.
We truly appreciate the support.
Best,
Suzushii Clothing
Turnaround experience.
Initially I reviewed this company badly as I was very concerned I was a victim of a scam. Money gone, no communication, perceived misleading shipping times and other common experiences and no response from my attempts to contact the company. However, I would now like to edit this review due to the delivery arriving safely and the 360 on communication by the company. They've taken extensive time to reach out to me to apologise (to which I accept!).
Notably, I would like to review the product. My husband was extremely impressed with the cut, quality and style of the T-shirts purchased. I would definitely consider purchasing from here in future. The designs are eye catching, fun and stylish. The weight of the cotton is so unusual to experience in today's fast fashion industry. Well done team.
14 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Emma,
Thank you for sharing your feedback. We’re really sorry for the frustration and disappointment caused, especially with the order being intended for a birthday gift.
We want to reassure you that we are a genuine company and your order has not been ignored. We would also like to clarify that the 1–3 business days mentioned on our website refers to processing time before shipment, not the full delivery timeframe.
Regarding the lack of response from support, we sincerely apologize. During that period, our support team was understaffed and response times were unfortunately slower than normal. We’ve since expanded the team and improved our support coverage to provide much faster assistance moving forward.
Please reach out to our support team again by email with your order details so we can review your case directly and assist you regarding either the shipment or refund request.
Best,
Suzushii Clothing
Good quality Fabric and nice prints
EDIT : they eventually came back to me and the T-shirts were delivered, the quality is better than i expected, truly well crafted, they explained to me that they were facing an unsually high amount of orders thus making the fullfilment queue longer than what is most of the time which is understandable.
[This was the original review] : I ordered 3 shirts on May 5th, we are May 14th and still they have not shipped my order, i sent 2 emails one yesterday and one today to which they did not respond, and now i’ll be forced to open a dispute with my bank to get a refund, this is extremely frustrating, do not buy from them, it’s a scam and nothing more.
13 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Jim,
Thank you for sharing your feedback. We’re sorry for the frustration caused by the delay and lack of response — we understand how concerning that can feel.
Your order has not been ignored, and we want to reassure you that we are not a scam. Processing times can occasionally take longer depending on order volume, but we agree that clearer communication is important.
Please reach out to our support team again by email with your order details, and we’ll do our best to assist you as quickly as possible regarding either your shipment or refund request.
Best,
Suzushii Clothing
Ordered 3 items
Ordered 3 items, shipped straight from china, tiny fit, was told it’s to expensive and long winded to return them, offered me 30% off and keep them or 30% off another order. Told them want a refund, not heard from them since, now they are just ignoring me. Stay away is my advice!!!!!
1 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi there,
Thank you for sharing your feedback. We’re sorry to hear the fit and overall experience didn’t meet your expectations, and we understand your frustration regarding the return process and communication.
Our team sometimes offers alternative solutions such as partial refunds or discounts, but we understand that may not have been the resolution you were hoping for.
We’d still like the opportunity to review your case properly. Please reach out to our support team again by email with your order details so we can follow up and assist further.
Best,
Suzushii Clothing
Fast service
Fast service, great quality t shirts. Excellent value for money. Will definitely be ordering again.
12 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Stephen,
Thank you for sharing this. We’re really glad the quality and overall value stood out, and it means a lot to know you’ll be ordering again.
We truly appreciate the support.
Best,
Suzushii Clothing
The ordering process was simple and…
The ordering process was simple and well organised. The products surpassed my expectations for quality with materials and printing all excellent and the washabolity was remarkable
23 April 2026
Unprompted review
Reply from Suzushii Clothing
Hi Garry,
Thank you for sharing this — we really appreciate it. We’re glad the ordering process felt smooth and that the quality, printing, and durability exceeded your expectations.
It’s great to hear the shirts are holding up well after washing too. Thanks again for the support.
Best,
Suzushii Clothing
Updated review
I’ve updated the review having actually received the items. Took almost 6 weeks and they do not respond to emails or social media etc. it’s a shame as the product is really good quality and so I’ve increased the rating for this reason. Would be 5 stars if they actually responded to me and explained the delays etc rather than just ignoring buyers. If you have to return items due to sizing etc it would be an absolute nightmare and take several months overall to get what you want.
I can only assume the below reviews saying great customer service are fake. I’ve had the same issue as the other reviews where orders haven’t been dispatched in over 10 days, no response from them on social media or email. Clearly a scam company. Avoid!
11 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Chris,
Thank you for sharing your feedback. We understand your frustration and are sorry the lack of updates has led to this impression.
We want to reassure you that the reviews from our customers are genuine, and your order has not been ignored. Some orders during that period experienced longer processing times than expected, which unfortunately caused delays and slower response times.
If you haven’t received a reply yet, please reach out to our support team again by email with your order details so we can review your case directly and assist you as quickly as possible.
Best,
Suzushii Clothing
I’m extremely disappointed with this…
I’m extremely disappointed with this company and would not recommend to family, friends or even enemies.
I made my purchase on 02/05/26 on 04/05/26 received an email saying shipping soon and nothing but marketing emails since.
I have sent emails and asked for a representative to contact me via social media and still nothing. Not even a sorry we are working on it.
This is poor and quite frankly I want my money back as I haven’t got time to waste chasing. No basic customer service has been applied.
I hope they can sort this out or it will kill their business.
2 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Alycia,
Thank you for sharing your feedback. We’re really sorry to hear about your experience and understand your frustration, especially with the lack of updates and difficulty getting a response.
That’s not the level of communication or service we aim to provide. Your order has not been ignored, and we’d still like the opportunity to make things right for you.
Please reach out to our support team by email with your order details and we’ll review your case as quickly as possible, including your refund request if that’s the option you’d prefer.
We appreciate you bringing this to our attention.
Best,
Suzushii Clothing
5/5 stars
Really good quality of the fabric, sadly after 6/7 month since I bought the tees the graphic design has started fading/cracking which Im quite sad about cuz Im really happy with the 3 tees I bought.
But dont get me wrong even tho the design is fading I would still 100% recommend the tees and Imma order some more when Im in need 5/5 for quality.
And they still have better quality than any other brand Ive tried.
1 November 2025
Unprompted review
Reply from Suzushii Clothing
Hi there,
Thank you for taking the time to share this. We’re really glad to hear the fabric quality and overall feel of the shirts have stood out, especially compared to other brands you’ve tried.
At the same time, we appreciate you pointing out the fading and cracking over time, and we understand why that’s disappointing. Feedback like this helps us continue improving the durability of our prints.
It means a lot to know you’d still recommend us and plan to order again. We truly appreciate the support.
Best,
Suzushii Clothing
Chinese company masquerading as high…
Chinese company masquerading as high quality fashion . Can't return/exchange goods , get a refund , get a discount promised in lieu of refund . They just ignore emails . Worst customer service ever . AVOID !!!
11 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Simon,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the return and communication process.
While we work with international fulfillment partners, we do take product quality and customer support seriously, and it’s disappointing to hear we did not meet your expectations in this case.
We’d still like the opportunity to review your situation properly. Please reach out to our support team again with your order details so we can look into this and assist further.
Best,
Suzushii Clothing
The quality is perfect
The quality is perfect! I have ordered 3 shirts (3rd for free). Total of €80 so €26 per shirt. Sometimes you have shirts where the fabric is really thin, but this quality is really, really good. I am so happy with the clothes. 100% I would buy again. Shipping is a bit longer but that’s only logic, worth the wait! Till next time, thanks guys!
5 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi there,
Thank you for taking the time to share this — we really appreciate it. We’re so glad the quality and heavyweight feel exceeded your expectations, especially compared to thinner shirts you’ve had before.
It means a lot to know you felt the value was there and that you’d order again. We appreciate your patience with the delivery, and we’re continuously working on making it even faster.
Till next time, and thanks again for the support.
Best,
Suzushii Clothing
False advertising on Facebook and…
False advertising on Facebook and fishing for contact details on their website, to unlock the discount, that is way worse than their advertise claims.
Buy 1 get 2 free is not the same as buy 2 and get 1 free!
Take down your fake advertising and stop fishing for contact info!
8 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Kris,
Thank you for sharing your feedback. We’re sorry for the confusion regarding the promotion and how it was presented.
Our offer is “Buy 2, Get 1 Free,” and we understand how certain ads or messaging may have caused misunderstanding in your case. We also use discount popups and email signup offers to provide promotions and updates to customers, but we appreciate your feedback on how this experience felt from your perspective.
Your comments have been noted and will help us improve the clarity of our communication moving forward.
Best,
Suzushii Clothing
The support team is amazing
The support team is amazing, caring.
100% i'll shop there again :D
8 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Thomas,
Thank you for sharing this — it really means a lot. We’re glad our support team made such a positive impression and that you felt genuinely cared for.
We truly appreciate the support and look forward to your next order :D
Best,
Suzushii Clothing
I made a mistake when selecting the…
I made a mistake when selecting the colour of a tshirt, wrote an email and the response was quick and friendly. Great customer service.
8 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Walter,
Thank you for sharing this. We’re really glad we could quickly help fix the color selection and make the process easy for you. It’s great to hear the support stood out.
We truly appreciate the support.
Best,
Suzushii Clothing
Great quality
22 April 2026
Unprompted review
Reply from Suzushii Clothing
Hi Jiwan,
Thank you for sharing this. We’re really glad the quality stood out to you. We truly appreciate the support.
Best,
Suzushii Clothing
Tshirts were high quality
Tshirts were high quality, shipping took a little bit to Canada but it was worth the wait!
8 May 2026
Unprompted review
Reply from Suzushii Clothing
Hi Jake,
Thank you for sharing this. We’re really glad the quality stood out and that the shirts felt worth the wait once they arrived.
We truly appreciate your patience and support.
Best,
Suzushii Clothing
Great quality and sizes matches EUR…
Great quality and sizes matches EUR sizes
2 April 2026
Unprompted review
Reply from Suzushii Clothing
Hi Martin,
Thank you for sharing this. We’re really glad to hear the quality stood out and that the sizing matched your expectations. We truly appreciate the support.
Best,
Suzushii Clothing
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.