I'm very grateful to the support team, because they're always very quick to solve my problems.
Company replied
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See what reviewers are saying
Would give 0 point if possible. I have been the customer of Svenska Domäner for several years and I have to quit and transfer all my domains now. They increase the DNS package fees several times after... See more
Company replied
Our emails suddenly stopped working. Fortunately had a back up email address so was able to contact support. They immediately apprised us of the situation, said they were working on it and the emails... See more
Company replied
I'm really happy with how quick and helpful the support team is. Very responsive and willing to solve issues. The domain registrations are a walk in the park. Very intuitive control panel too. Great... See more
Company replied
Company details
Information provided by various external sources
Svenska Domäner etablerades 1991 och är ett av marknadens ledande företag inom webbhotell och domännamnsbranschen. Vi arbetar i hela Norden med fokus på att ge våra kunder bästa möjliga lösningar inom hosting. Svenska domäner är en ackrediterad registrar hos IIS vilket innebär att vi säljer .SE och .NU domäner utan mellanhänder och därmed till konkurrenskraftiga priser. Vi arbetar kontinuerligt med förbättringar för att kunna erbjuda våra kunder så bra teknologi och tjänster som möjligt. Vi jobbar därför exklusivt med HP infrastruktur och kontrollpaneler från C-panel.
Contact info
Armaturvägen 3 C, 136 50 , Haninge, Sweden
- 08 - 570 339 00
- support@svenskadomaner.se
- svenskadomaner.se
4.4
Excellent
862 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Fast, professional and pleasant service!
Fast, professional and pleasant service! Thank you very much for your kind help and support. We are happy to cooperate with you.
Radoslav and Vesna
23 May 2019
Unprompted review
Reply from Svenska Domäner
Thank you Radoslav and Vesna, we really appreciate your kind words.
Lovely to hear that you are happy!
Have a great day!
The Svenska Domäner Team
Good service
Fast and clear information and acting.
Perfect choice to work together with.
Bengt Revin
14 May 2019
Unprompted review
Reply from Svenska Domäner
Thank you Bengt,
We really appreciate your kind words.
Have a lovely afternoon!
The Svenska Domäner Team
Restored deleted postbox in one day.
Restored deleted postbox in one day.
Fast and professional.
9 May 2019
Unprompted review
Reply from Svenska Domäner
Hello Aron
Thanks for your kind review.
Have a lovely afternoon!
The Svenska Domäner Team
Perfect Service !!!
19 March 2019
Unprompted review
Reply from Svenska Domäner
Thank you Raymond,
We really appreciate your kind words.
Have a lovely day!
The Svenska Domäner Team
Excelent support!!!
7 March 2019
Unprompted review
Reply from Svenska Domäner
Thank you Nina, for your kind review!
Have a lovely day!
The Svenska Domäner Team
Great and honest customer support
I update my previous review (see below).
After discussion with the customer support, they discovered that there was a configuration problem on their side resulting in not sending the mails properly to my mail address.
They were honest and admitted that the problem was on their side, taking the cost of the renewal of my domain name.
--------------------------------------------------------------------------------------
Very expensive compared to other competitors. Furthermore, because I did not have my credit card registered on my account, they renewed automatically my domain and sent a faktura on paper that I had to pay even though I did not want to renew the service.
I did not receive any reminder before the end of the domain period.
Now, I would like to cancel my domain. And, in 2019, you still need to fill in a PDF form. Then, you need to sign, scan and send it to be able to cancel the service. On the other hand, you can buy a new service in a very short time, without the need of any signature neither PDF form.
A system to lure the customers! Very not recommendable.
When I cancelled one of my domain at another competitor's, I could simply cancel the domain via my profile information.
EDIT: Thank you for your answer. It is unfortunate that I did not get any reminder before the end of service. Getting just the bill as reminder was a little bit upsetting.
EDIT#2: While it seems that you did send reminders, I did not receive any of them. Did you get a confirmation that the mails have been received? I did check my junk mails, and all my deleted mails up to the end of December 2018. I cannot see any of these three mails. Please contact me via my e-mail to continue this discussion. Thank you in advance.
25 February 2019
Unprompted review
Reply from Svenska Domäner
Thank you for your review Christian-Nils,
We are sorry to hear that you were so unsatisfied. Unfortunately, there seem to have been some misunderstandings and it seems you haven’t received or missed the information we have sent you.
You registered the domain 2015 for free for the first year (Pirate domain campaign) and after that first period you were explicitly asked to activate the domain for further renewals in your customer account (which you did), you also had the option to enable/disable the extra service Safe Crediting. Safe Crediting (Funktionsgaranti) is a safety option we have put in place to make sure services stay up and running in case a customer forgets to renew their services or if their card for some reason can't be debited. Customers have the option to enable/disable Safe Crediting themselves via their Account.
Our system sends multiple reminders informing on upcoming renewals (starting 60 days before renewal date) and we also send information regarding activation of Safe Crediting whenever our system detects that the service can't be renewed with a card. You received three reminders emails in total, before the domain was renewed;
2019-02-22 07:05 Aktivering av "Funktionsgaranti" - Svenska Domäner
2019-01-31 07:04 Era abonnemang är på väg att förnyas - Svenska Domäner
2018-12-27 07:35 Viktigt meddelande för xxxxx.se - Svenska Domäner
You can cancel a domain/hosting with us via email from your contact email or open a support ticket in your Account so the Cancellation form that you used is only one of three options. We really try to make this information clear, so we have also included it on our Knowledge Center. We are also working on an implementation that would make it possible to cancel services directly from the Customer Account in the future.
Regarding pricing; we have changed our pricing strategy (2016), today we sell domains at self-cost-price. Since your domain was registered earlier, it has a slightly higher price for renewal but it also includes DNS hosting and all administrative services in the price.
Again we are sorry that you have had this experience, and are here if there is anything we can do to help. Don’t hesitate to contact our support if we can assist you further or explain anything more clearly in regards to your account history. Thank you for your feedback, we appreciate the effort and we will as always go through our procedures to see if there is anything else we can do better.
Kindest regards,
The Svenska Domäner Team
Edit: We understand that was upsetting, we have not received any indication of email bounces but we'll get in touch shortly and try to figure this out.
Kind regards,
The Svenska Domäner Team
DRAGAN ÄR BEST
25 January 2019
Unprompted review
Reply from Svenska Domäner
Visst är han! :) Tack för att du tog dig tid att lämna ett omdöme, det värmer verkligen!
Ha en fin dag!
Svenska Domäner Teamet
Highly Recommend (Svenska Domäner)
Easy-to-use control panel.
Free site builder.
Unlimited email addresses hosted at your domain on all plans.
Excellent customer service, fast response time, very helpful staff and special thanks to Dragan.
Ahmed,
Eva Trading AB
22 January 2019
Unprompted review
Reply from Svenska Domäner
Thank you Ahmed for your kind review!
We are so happy that you are happy! :)
Have a great day!
The Svenska Domäner Team
Reply from Svenska Domäner
Tack Linda, härligt att höra att du är nöjd!
Ha en fin dag,
Svenska Domäner Teamet
Highly Recommend
Superb support. Decent pricing. Wonderful customer service attitude.
10 January 2019
Unprompted review
Reply from Svenska Domäner
Hello Anna,
Thank you so much for your kind review! Great to hear that you are happy with our service!
Have a lovely day,
The Svenska Domäner Team
Hello all of you out there. Read my appologies from the past
Hello all of you out there.
I must admitt having had a bad opinion about Svenska Domäner,
Howevere I will here do my best to lift them to a top level in their appearance and especially by an exellent support recently by their guy Dragan, who gave my explanations of all my previous doubts and assuring me of their aims to change the to the better.
My badwill derives from the late 19th (middle/end of 1900)
5 December 2018
Unprompted review
Reply from Svenska Domäner
Thank you Claes for taking the time to write this, we really appreciate it. We are so happy you are happy :)
Hope you have a lovely evening!
All the best,
The Svenska Domäner Team
Fast and accurate respons
Fast and accurate respons! Overall great domain service
30 November 2018
Unprompted review
Reply from Svenska Domäner
Thank you Jonas for your kind words! Lovely to hear that you are happy with our service. Hope we get to keep you as our customer for many years to come!
Have a great day,
The Svenska Domäner Team
The best experts for domains.
18 November 2018
Unprompted review
Reply from Svenska Domäner
Thank you Gyula for your kind words!
Have a great day! :)
The Svenska Domäner Team
correct and fast replies and support
correct and fast replies and support. grately appreciated.
7 November 2018
Unprompted review
Reply from Svenska Domäner
Thank you Benny for your kind words, happy we could be of help!
Have a lovely day :)
The Svenska Domäner Team
I think it's a professional company and…
I think it's a professional company and they always let you know before a subscription would renew itself so that you can decide if you wanna continue or not. Highly appreciated!
Domain prices are very good webhotel not so much as they sell a website builder with it. The 1100 kr professional price discounted sounds okay to me for a year but if it gets 2200 kr I would rather opt for another provider.
7 October 2018
Unprompted review
Reply from Svenska Domäner
Hi Lázló,
Thank you for your kind words :)
We think you've mixed up our packages a little. The Professional hosting package is discounted at 560 kr/year (renewal 800 kr/year) and offers hosting for several small businesses, blogs, or other dynamic sites, as well as email services. The Business package is discounted at 1 100 kr/year (renewal 2 200 kr/year) and includes multidomain hosting for complex e-commerce sites and applications with heavy traffic, as well as complete email solution for business! Read more here: https://www.svenskadomaner.se/en/web-hosting.
All the best,
The Svenska Domäner Team
Reply from Svenska Domäner
Hi Refik,
Thank you for your kind words! We hope to keep you as our client for many years ahead :)
We wish you a great day,
The Svenska Domäner Team
The Support team delivered more than…
The Support team delivered more than expected!
4 September 2018
Unprompted review
Reply from Svenska Domäner
Hi TH,
Thank you so much for your kind words!
All the best,
The Svenska Domäner Team
Reply from Svenska Domäner
Hi Joakim,
Thank you so much for your kind words :) We really do appreciate it!
Have a wonderful day,
The Svenska Domäner Team
OK service but not OK policy at Svenska Domäner
Quick respons even when I have moved to another domain company. The price was much Higher at Svenska Domäner and their payment policy is very bad.
2 September 2018
Unprompted review
Reply from Svenska Domäner
Hi Pontus,
Thanks for your feedback! We register domains at the cost price if you use our hosting services or if you have registered your domain after 2016-11-17. We're aware that our previous policies have been (to say the least) questionable and therefore, we're not applying them anymore.
Have a great day,
The Svenska Domäner Team
Reply from Svenska Domäner
Hi Bianca,
Thank you for your kind words :) We hope we can keep you as our client for many years to come!
All the best,
The Svenska Domäner Team
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