Great location and very helpful staff! Not only one of the best design resellers on the west coast, but also personally making an effort to make transport and setting up easy
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See what reviewers are saying
We got good service from Svenssons regarding booking - but the delivery service from Post Nord should be improved. They delivered the goods in 3 parts on 3 different days giving a long span.
We made an order online and then picked up the things at the shop. Everything went smooth, but I would improve the clients' interface on the website and add an easier way to track your order when you... See more
I had an issue with a piece of furniture I purchased from them and their support in finding a satisfactory solution for me was fantastic. They delivered the new one incredibly quickly, and did not rus... See more
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Homewares Shop
- Home improvement shop
- Lighting Shop
- Outdoor furniture shop
Written by the company
Svenssons är möbelaffären för dig som gillar heminredning och design. Köp möbler från mer än 400 kända formgivare och möbeltillverkare från över 200 kända varumärken. Handla online här på vår webbplats, via vår telefonförsäljning och kundtjänst
Contact info
Jönköpingsvägen 4, 36344, Lammhult, Sweden
- 0472-48700
- kundservice@svenssons.se
- svenssons.se
4.5
Excellent
18k reviews
Asks customers to review
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We got good service from Svenssons…
We got good service from Svenssons regarding booking - but the delivery service from Post Nord should be improved. They delivered the goods in 3 parts on 3 different days giving a long span.
28 November 2025
Great customer service
1 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They cancel and returned my order for…
They cancel and returned my order for no heads up and no communication
22 September 2025
Reply from Svenssons
Hi, thank you very much for your review.
We sincerely regret that this time we have not been able to live up to the expectations regarding your experience with us.
I see that you have been in contact with my colleague and I hope that you feel that we resolved your matter in a way that feels good for you.
I wish you a continued nice day.
Best regards,
Jannica
Svenssons
Bra service!!
22 August 2025
Super good.
25 August 2025
Always professional and the best price…
Always professional and the best price available.
14 August 2025
Very bad service
Incredibly bad service. Ordered two bar stools 4 weeks ago, they said they had them in stock. Got two automated emails saying they were delayed without anyone reaching out from customer service. It’s been 6 weeks since I purchased them. I then sent a follow up email to customer service and no one has replied since. That was two weeks ago. The items were over 1700 Euros so this is completely unacceptable.
11 August 2025
Reply from Svenssons
Hi, thank you very much for your review.
We sincerely apologize that this time we have not been able to meet your expectations regarding the delivery time.
We can see that you have an ongoing issue with our customer service regarding this and we sincerely hope that we can provide you with a great service.
Best regards,
Jannica
Svenssons
Great shop and service
31 July 2025
prices are good
prices are good, selection is wonderful, but the Service of Svenssons online or in the store (except 1 guy) is awful. Nobody cares about you, often they talk in groups with each other and it feels like you're bothering someone. If you do approach them (and interrupt the group chat) - some will be very helpful and kind. Email response takes a very long time (no matter the time of the year, it's been multiple times I've written over a period of time) - they'll get back to you, but later than you think. I cannot imagine what it would be like if you had a flaw or an issue to deal with.
1 July 2025
Reply from Svenssons
Hi, thank you for your review.
We’re truly sorry for the experience you’ve had with your order. This is certainly not the experience we want for our customers, and we completely understand your frustration.
We would love the opportunity to assist you further and find a solution. Therefor we will contact you on your email.
Wishing you a great day!
Best regards,
Oscar
Svenssons
Quick action on my request to expedite…
Quick action on my request to expedite delivery so I can enjoy my limited time this summer.
1 July 2025
The smaller table has not been…
The smaller table has not been delivered and is stuck in Postnord purgatory. I do not know how to get it.
27 June 2025
Reply from Svenssons
Hello Scott, thank you very much for your review.
We are sorry that we did not manage to meet the delivery time expectations for your order.
A colleague from our customer service will therefore contact you by email to see if there is anything we can do to improve your buying experience with us.
Wishing you a great day!
Best regards,
Svenssons
I love ordering from svensson
I love ordering from svensson
Because I can rely if something is off with the product I am ordering, I can always reach out, which happened to me when ordering a an arm chair
The base of it was unfortuntly off, so I contacted them and they were so supportive and understanding about it and offered me a replacement or partial refund.
12 November 2024
Unprompted review
Customer service eventually got back to…
Customer service eventually got back to me, but it took far too long and didn’t resolve the issue fully.
19 May 2025
Unprompted review
Reply from Svenssons
Hi, thank you so much for your review.
We sincerely apologize that we did not meet your expectations regarding your shopping experience this time.
Ensuring our customers are satisfied is of course our top priority, and we want to make sure we’ve done everything we can for you in this situation.
I can see that your order number is not linked to your review. Please feel free to get back to us with this information, or contact our customer service if there's anything else we can do to improve your experience with us this time. You can reach us Monday to Friday by phone or via email at kundservice@svenssons.se.
Wishing you a great rest of your day!
Kind regards,
Filippa
Svenssons
Friendly persons and a very good…
Friendly persons and a very good quality. It's a pitty that the delivery was minimal.( PostNord).
We had to carry our funiture by ourselfes into the livingroom.
9 May 2025
Really happy with the two &tradition lamps…
Had to call customer service to have the the delivery split up in two deliveries, because one item was out of stock and I had to wait several weeks. But I got helped in a really good manner.
Really happy with lamps I ordered
8 April 2025
It deserved the wait.
It deserved the wait.
Even the product was not in stock the communication was good and many updates. Product were packed with care and quality.
25 March 2025
Exceeded expectations always!
Svensson's exceeeds my expectations always. In product range, but specifically in Customer Service. Would give 10 stars if possible!
28 May 2024
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