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Swap.gg Reviews 

2,536
•
TrustScore 4.5 out of 5

4.4

Video Game Shop
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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Active customers frequently mention that the online platform is extremely fast, very easy to navigate, and consistently offers fantastic financial value for all kinds of digital item trades. People genuinely appreciate the secure and highly reliable trading system, which makes exchanging items remarkably smooth, professional, and completely stress-free for everyone involved. Some reviewers were not happy with unexpected trade updates causing temporary suspensions that left their deposited funds completely stuck. A few other people also felt that missing items after a transaction or very delayed customer support responses created significant frustration during their overall visit.

What people talk about most

Website

People report high satisfaction with the website, praising its clean design, wide variety of skins, and fair... See more

Product

Consumers find product to be ambiguous as opinions are sharply divided regarding trading experiences. While... See more

User experience

Clients share positive opinions on user experience, noting that the platform makes trading Steam items... See more

Price

Reviewers express general satisfaction regarding the affordability, noting that rates are fair, costs are... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast transactions, secure bot... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience using Swap.gg. The platform is fast, easy to use, and delivers exactly what it promises. The item valuation feels fair and transparent — none of that sketchy pricing you see on oth... See more

Rated 5 out of 5 stars

At first i was confused with the way the site works, waited 7 days to unlocky my reserved balance so i can make a new trade, help bot and Nicholas were great help and made my trade effortless at last.... See more

Rated 5 out of 5 stars

I feel confident listing any skin here, no matter the rarity or value. The platform protects both sellers and buyers effectively.

Company details

  1. Video Game Shop
  2. also in
  3. Computer Accessories Shop

Written by the company

Securely and easily buy, sell and trade skins/items for games like CS2, RUST, TF2 and more.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,536)

254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Best!

They are very fast at responding back, fast trades, fair prices. Very nice.

11 May 2026
Unprompted review
Swap.gg logo

Reply from Swap.gg

Thank you!

Rated 5 out of 5 stars

Easiest website so far

Great very easy to transfer money took me less than a minute probably, I got the skin instantly after purchase. I found everything I was looking for for REALLY good prices - I recommend this 9,8/10

8 May 2026
Unprompted review
Rated 1 out of 5 stars

I was scammed by this site for 17,000…

I was scammed by this site for 17,000 euros. After I made a deposit, they blocked my withdrawal with an error message saying "contact technical support." I spent three days tweeting, emailing them, and chatting, but I haven't received a single message from them. I can't withdraw my skins either. The bottom line is, they just blatantly scammed me.

27 April 2026
Unprompted review
Swap.gg logo

Reply from Swap.gg

Thank you for your feedback. As a matter of policy, we cannot confirm or discuss specific user accounts or transactions in a public forum.

What we can share is that, per our internal risk and security policies, any payment that does not pass our checks is declined and automatically refunded to the original payment method. Standard processing times apply, depending on the payment provider involved.

Rated 1 out of 5 stars

Very good website

Very good website, but prices are different , worse than on steam. I searched for cases, at the beggining before deposit they were 1.37 (prisma 2 ) and after deposit they were about 2.8 usd. So that is not fair to the customers.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast & reliable

Great service, the website explains everything nicely, I have done multiple trades, never any issues. The best part about swap is that they offer way better prices then their competitors.

19 March 2026
Unprompted review

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