The person was very professional and respectful. They solved my issue very quickly. I did not give 5 because i had to wait for an extra hour which was not convenient but it was very good otherwise
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though it can take a while for each appointment, it works really well, you can use Swapfiets to get used with dutch bikes, or for safety since they offer you all the support for daily basis and... See more
Company replied
Recently I've had an issue with my bike, so I requested an onsite maintenance. Not gonna lie, I was a bit nervous about how this whole process would look like. However, it went as smoothly as possib... See more
Company replied
I took my bike for a winter service and the technician who helped me was super friendly and attentive. He engaged with my kids and showed them around. When I mentioned that my battery is not working p... See more
Company replied
Company details
Written by the company
Swapfiets is 's werelds eerste ‘bicycle as a service’ bedrijf. Opgericht in 2014 in Nederland, groeide de scale-up snel uit tot een van de meest toonaangevende leveranciers van micromobiliteit in Europa met sinds september 2020 meer dan 220.000 leden in Nederland, Duitsland, België, Denemarken, Frankrijk en Italië. Het concept van Swapfiets is vrij eenvoudig: voor een maandelijks vast bedrag hebben Swapfiets-leden altijd een werkende fiets. En zijn er onverhoopt problemen, dan wordt de tweewieler binnen 48 uur gerepareerd of direct vervangen zonder extra kosten. Swapfiets is in Nederland beschikbaar in meer dan 25 steden.
Contact info
Netherlands
- support.nl@swapfiets.com
- swapfiets.nl
4.2
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Nice company easy to apply
Nice company easy to apply, they care about the details good cooperation. Bikes are always updated ready to use.
24 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
Thank you so much for the kind words! We’re thrilled to hear that you found the sign-up process easy and that you appreciate the attention to detail.
Our goal is always to ensure our bikes are in top shape and ready to go whenever you need them, so it’s great to know you're enjoying the ride!
Best regards.
Team Swapfiets
GREAT!
The guy who helped me was just great, explained everything and he was super nice! Five star to him🙂
23 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Cecilia,
Thank you for the 5-star review! We’re so glad our colleague took the time to explain everything and made your visit a positive one.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Alessandra,
That’s what we love to hear! Thank you for your kind words about our speed and efficiency. We’re always here to keep you moving!
Enjoy the ride.
Team Swapfiets
The bike I was given had almost flat…
The bike I was given had almost flat tires and also the gear changing device is not precise: I switch gear and it doesn't always actually do that.
15 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Enrico,
Thank you for your feedback. We are sorry to hear that your bike was delivered with low tire pressure and imprecise gears. This is certainly not the standard we aim for.
While our bikes are "pre-loved" and may show some wear, they should always function perfectly. Please schedule an appointment through the app as soon as possible. Our team will take a look at the gears and tires to ensure everything is adjusted correctly, or swap the bike for you if needed.
Enjoy the ride.
Team Swapfiets
Quick and easy to rent a bike
Quick and easy to rent a bike - on the app and once I got to the store.
17 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Ben,
Thank you for the review! We’re glad to hear that the process was smooth for you, both in the app and at our store. Keeping things quick and easy is exactly what we aim for.
Enjoy the ride.
Team Swapfiets
Great customer service and reliable bikes
Great customer service and easy to reach. The bikes are reliable and you get a biannual check-up for free - if there is any issue with your bike, they fix it or you get a new one. Just super convenient.
21 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Sophie,
Thank you so much for this great review! We are happy that you’re enjoying the convenience of our service, from the reliable bikes to the free check-ups. We love making sure our members can ride worry-free.
Enjoy the ride.
Team Swapfiets
My bike was changed immediately
My bike was changed immediately. Also they gave me a size fitting my height better.
20 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Oscar,
That’s great to hear! Having a bike that fits your height properly makes a huge difference in how it rides. We’re glad we could swap it for you immediately and get you back on the road comfortably.
Enjoy the ride.
Team Swapfiets
Selderman was very useful
20 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Victoria,
Thank you for the shout-out! It’s always great to hear when our team members make a positive impact.
Enjoy the ride.
Team Swapfiets
The check up was quiet fast and…
The check up was quiet fast and everything was good
16 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Adrian,
Thank you for your feedback! We're glad to hear that your check-up was quick and that everything was to your satisfaction. We love keeping our members moving without any delays.
Enjoy the ride.
Team Swapfiets
super helpful staff
18 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Roni,
Thank you for the kind words! Our team works hard to be as helpful as possible, so your feedback is much appreciated.
Enjoy the ride.
Team Swapfiets
Very convenient
Very easy, great service. If anything is wrong with your bike they fix it on the spot or replace it
20 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Nisha,
Thank you for the great review! We are so glad you find our service easy and reliable. Our goal is to keep you riding without any stress, so we are happy to hear that our "repair or swap" approach is working well for you.
Enjoy the ride.
Team Swapfiets
Fast service and good teamwork!
19 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Yuri,
Thank you for the shout-out! We are very proud of our team and how they work together to get our members back on the road quickly.
Enjoy the ride.
Team Swapfiets
Accommodating, with quick service!
I walked in without appointment to add air to my tires and they did so with no hesitation, and by their own initiative tightened my chain (which dramatically improved how the bike rides) and straightened my handlebars. Great service and super fast, very accommodating!
14 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Danai,
Thank you for this fantastic review! We are so happy our team went the extra mile to tighten your chain and straighten your handlebars while you were there. It is those small adjustments that can make a huge difference in how the bike feels, and we are glad we could get you back to a smooth ride so quickly.
Enjoy the ride.
Team Swapfiets
Very good service, but it took 1 week
Very good service, very helpful, easy solutions! Only that it took one week to get the appointment to solve the issue and 1 week the bike was not usable.
17 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Daniel,
Thank you for your kind words about our service and for highlighting how helpful our team was in finding a solution for you!
We apologize that you had to wait a week for an appointment. We understand how frustrating it is when your bike is unusable during that time, as our goal is to keep you mobile. We are constantly working on increasing our appointment availability to ensure we can get our members back on the road much faster in the future.
Enjoy the ride.
Team Swapfiets
As usual
It was great. found out my charger was broken right before closing time. Came without an appointment. Left with a new charger, full battery, new bell and a smile. As always customer service at swapfiets was sublime.
15 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Sebastian,
Wow, what a great result! We are so happy we could help you out right before closing time and get your charger, battery, and bell sorted all at once. Hearing that you left with a smile is exactly why we do what we do. Thank you for your continued support!
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Dima,
Thank you for your wonderful review!
We are so happy to hear that you found our team to be super friendly. Providing a welcoming and positive experience for all our members is always our goal, and we will be sure to share your kind words with the team!
Enjoy the ride.
Team Swapfiets
The employee was very kind and helpful
The employee was very kind and helpful. I also loved that he called 5 minutes before he arrived. Very good service!
11 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
Thank you for your wonderful review!
We are so pleased to hear that our colleague was kind, helpful, and provided such a smooth delivery experience by calling you ahead of time. Good communication is very important to us, and it is great to know that this proactive approach made a positive difference for you. We will certainly pass your kind words on to him!
Enjoy the ride.
Team Swapfiets
great service
great service. Bike delivered to my door within 4 hours of ordering it.
13 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Inna,
Thank you for your great feedback!
We are thrilled that you were so happy with our quick turnaround. Having a bike delivered right to your door within just four hours of ordering is exactly the kind of fast and efficient service we aim to provide. It is fantastic to hear we could get you on the road so quickly.
Enjoy the ride.
Team Swapfiets
My Swapfiets experience
Generally speaking very happy with my membership; I had an issue with my bike the other week and it was quickly resolved with a replacement. Very easy to book an appointment and the process is efficient. Only thing I would say is, a lost key replacement feels a bit too expensive considering the price of the membership
11 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Luca,
Thank you for your honest feedback.
We are glad to hear that you have been generally very happy with your membership and that our team was able to quickly and efficiently resolve your recent bike issue with a replacement. Making the appointment process easy and getting you back on the road smoothly is exactly what we aim for!
We also completely understand your point regarding the fee for a lost key. While it might feel a bit expensive alongside your monthly subscription, this charge goes directly towards the costs we incur to either order a replacement key from the manufacturer.
We appreciate your understanding and are so glad to have you riding with us.
Enjoy the ride.
Team Swapfiets
Service was quick
Service was quick, informative and simple. The guy who assisted me was very kind to explain things slow but efficiently as I told him it's my first time with an e-bike. His positive attitude made me feel comfortable to ask him my concerns and he responded well. Keep up the great work Swapfiets team!
10 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Melinda,
Thank you for your fantastic review!
We are absolutely thrilled to hear that your first experience with an e-Bike was made so comfortable and straightforward by our Swapper. Welcome to the world of e-Bikes!
Enjoy the ride.
Team Swapfiets
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