I had an Issue with an exchange. Customer Support was superb, really pleasant, competent... Issue got solved quickly !
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See what reviewers are saying
My swap failed because I mistakenly sent more LTC than I was supposed to. I shared the transaction details with customer support and they gave me the option to 1) cancel the exchange and receive a ref... See more
Company replied
This company randomly holted my transaction with no expiration. After I followed up, they required KYC and after refusing needed a 3 day return period but did return all the bitcoin in the end. They r... See more
Company replied
I prematurely thought my tx wasn't working because it had been settled on Solana network with max confirmations for 5-7 minutes but support was right there to help...concurrently the update of the pro... See more
Company replied
Company details
Written by the company
Swapzone is a cryptocurrency exchange aggregator. Browse through services, compare exchange rates, analyze and swap cryptocurrency in just one interface. All swaps are custody-free, with no registration needed.
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4.7
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Service worked great
Service worked great, customer service is amazing as well with fast response time and really helpful team.
2 September 2024
Unprompted review
Reply from Swapzone
Hi, Freddie!
We appreciate your feedback! Your satisfaction is our priority.
Best regards,
Swapzone Team
Reply from Swapzone
Hi, Muhammad!
Thanks for your feedback! We will be glad to see you again.
Best regards,
Swapzone Team
Reply from Swapzone
Hi, Daniel!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
Brilliant transfer from solana to tron…
Brilliant transfer from solana to tron quick simple and easy
21 August 2024
Unprompted review
Reply from Swapzone
Hey, Hank!
Thanks for your support, we are really appreciate it!
Best regards,
Swapzone Team
Awesome experience
Awesome, as other exchange bridges charges so much amount but Swapzone is just amazing, with very minimal charges it swapped and convert my USDT from BNB exchange to USDT ERC20.
Just Love it.
20 August 2024
Unprompted review
Reply from Swapzone
Hi, Muzzemmil!
Thank you for your feedback, we always strive to give our customers the best service!
Best regards,
Swapzone Team
Everything is super simple and straight…
Everything is super simple and straight to the point.
19 August 2024
Unprompted review
Reply from Swapzone
Hi, Tech!
Thank you for your kind words! We appreciate your feedback and look forward to serving you again.
Best regards,
Swapzone Team
very great service
14 August 2024
Unprompted review
Reply from Swapzone
Hi, Daniel!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
Very fast transactionsn and very less…
Very fast transactionsn and very less fees I HIGHLY RECOMMEND this!!!
13 August 2024
Unprompted review
Reply from Swapzone
Hi, Ronnie!
Thanks for your feedback! We always try to give the best to our users.
We are waiting for you among our regular users!
Best regards,
Swapzone Team
great platform
10 August 2024
Unprompted review
Reply from Swapzone
Hi, Alex!
Thank you for your high rating and review!
We will be happy to see you among our regular customers!
Best regards,
Swapzone Team
Amazing customer service
I did a wrong swap. After contacting support service of Swapzone, I got a refund within1 hour. I could not wish for a better customer experience.
Thank you!
5 August 2024
Unprompted review
Reply from Swapzone
Hi, Tom!
Thank you for your high rating and review! We're glad you enjoyed our customer service.
We will be happy to see you among our regular customers!
Best regards,
Swapzone Team
XRP to BTC the best match was from…
XRP to BTC the best match was from Changelly, expected .11288421 floating.
After clicking to swap, BTC was at $54,000+
BTC immediately (seconds passed) started to drop fast, by the time my swap was complete it had dropped to $53,500.
Yet I received 0.11230804, less than the best match offer.
Why didn’t I at least receive the expected .11288421 BTC amount. This was a floating swap, not fixed.
WHY did I receive less than your expected offering while price dropped, and XRP remained stable.???
Cannot trust this anymore.
5 August 2024
Unprompted review
Reply from Swapzone
Hello, Vincent!
We understand that even a small discrepancy in payments can be very frustrating.
For this, our partners have a fixed payout function that guarantees the exchange amount. Such exchanges usually have a worse payout amount, this must be taken into account when working
In your case, we see that the discrepancy was 0.5%, now we are checking with Changelly why this happened and will definitely return with an update.
Best regards,
Swapzone Team
UPDATE
We have clarified the information from Changelly and would like to share it with you.
This exchange was conducted from XRP to BTC directly only with the participation of these two cryptocurrencies. The exchange rate that Changelly used for the exchange was present on the exchange market at the time of swap (4.40-4.45 UTC). The exchange was made with a rate of 0.00000885127 BTC. This rate resulted in receiving 0.1134530808 BTC for exchange. After removing the commissions of the service and the network fee, the total amount that you received from Changelly was 0.11230804 BTC.
That is, in this case, the funds were exchanged at the real market rate available on the exchange at that time.
We understand that such exchange rate losses can be very unpleasant, so we will be happy to compensate you through a promo code for new exchanges! You can contact our support by mail for this support@swapzone.io
Best regards,
Swapzone Team
Waiting for my funds still.
31 July 2024
Unprompted review
Reply from Swapzone
Hi, Dassan!
We would really like to resolve the issues you are having.
Please send the exchange ID so that we can clarify the information.
Best regards,
Swapzone Team
UPDATED
Dear Sabeer, we have not received any feedback from you, we will be glad to help you figure out the issue!
This site is very good
23 July 2024
Unprompted review
Reply from Swapzone
Hi, Blue Bullet!
Thank you for your feedback, we look forward to seeing you again!
Best regards,
Swapzone Team
Awesome….👍🏻👍🏻👍🏻👍🏻
19 July 2024
Unprompted review
Reply from Swapzone
Hi, Ubani!
Thank you for your high rating of our service, we always strive to give the best for our users!
Best regards,
Swapzone Team
Their support is on point!!
I prematurely thought my tx wasn't working because it had been settled on Solana network with max confirmations for 5-7 minutes but support was right there to help...concurrently the update of the process reflected it was on its way. Was nice to have support there so quickly though. Respect!
14 July 2024
Unprompted review
Reply from Swapzone
Hi, Trevor!
Thank you for your feedback, we always strive to give our customers the best service at any stage of the swap!
Best regards,
Swapzone Team
Fast easy service
24 June 2024
Unprompted review
Reply from Swapzone
Hi, Joshua!
Thank you for your kind words! We appreciate your feedback and look forward to serving you again with our regular updates.
Best regards,
Swapzone Team
nice service it does the job
nice service it does the job, i will definitely use it in the future. Also it has low gas fees
19 June 2024
Unprompted review
Reply from Swapzone
Hi, Digitalcrow!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
This is 3 times I'm working with…
This is 3 times I'm working with Swapzone. It's fast and cheap way to swap your crypto.
17 June 2024
Unprompted review
Reply from Swapzone
Hi, Sanaz!
Thank you for your kind words! We look forward to welcoming you back soon.
Best regards,
Swapzone
It was very fast overall
It was very fast overall, within 2-3 minutes everything was done!
17 June 2024
Unprompted review
Reply from Swapzone
Hi, Teddybear!
We appreciate your positive feedback! Come back anytime.
Best regards,
Swapzone team
I consider myself a pretty seasoned…
I consider myself a pretty seasoned degen, but exchanging bitcoin cross chain was a headache. I found this service. Very simple process copy, paste go do something else for a while. When I got back to my screen it was fulfilled. Very pleased, now Im off to trade meme coins.
16 June 2024
Unprompted review
Reply from Swapzone
Hi, Fractal!
Thanks for the great review! We can't wait to see you again.
Best regards,
Swapzone Team
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