I had an Issue with an exchange. Customer Support was superb, really pleasant, competent... Issue got solved quickly !
Company replied
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See what reviewers are saying
My swap failed because I mistakenly sent more LTC than I was supposed to. I shared the transaction details with customer support and they gave me the option to 1) cancel the exchange and receive a ref... See more
Company replied
This company randomly holted my transaction with no expiration. After I followed up, they required KYC and after refusing needed a 3 day return period but did return all the bitcoin in the end. They r... See more
Company replied
I prematurely thought my tx wasn't working because it had been settled on Solana network with max confirmations for 5-7 minutes but support was right there to help...concurrently the update of the pro... See more
Company replied
Company details
Written by the company
Swapzone is a cryptocurrency exchange aggregator. Browse through services, compare exchange rates, analyze and swap cryptocurrency in just one interface. All swaps are custody-free, with no registration needed.
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4.7
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I exchanged my money
I exchanged my money, and my transaction failed.But thanks for the fast tech support(Russel).He helped me to recieve my payment, and I really appreciate it.
12 November 2024
Unprompted review
Reply from Swapzone
Hi, Marina!
Thank you for your feedback! We will be glad to see you on our service again!
Best regards,
Swapzone Team
Money is gone actually
Money is gone actually. They said I will get it in about a couple of hours, and still nothing.
It's a scam, even the first exchange site didn't worked correctly
10 November 2024
Unprompted review
Reply from Swapzone
Hi, Marv!
We understand your dissatisfaction and will work with our partner to ensure that they promptly provide correct information.
Unfortunately, you have sent the old token format, which is not supported by the exchangers and the token team itself.
Our partner is ready to refund tokens, to do this, please contact our support via chat on the website or by mail support@swapzone.io!
Best Regards,
Swapzone Team
UPDATED
Dear Marv, we have not received any feedback from you, we will be glad to help you figure out the issue!
I AM SO GLAD
In my 2 last swaps, only 4 minutes have been enough to be performed. OWESOME!
1 November 2024
Unprompted review
Reply from Swapzone
Hi, Jose!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
Highly recommended
Easy, fast and reliable exchange. All the important information is available at a glance.
25 October 2024
Unprompted review
Reply from Swapzone
Hi, Dejan!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
Quick and easy
20 October 2024
Unprompted review
Reply from Swapzone
Hi, Royal!
Thank you for your feedback! We will be glad to see you on our service again!
Best regards,
Swapzone Team
Swapzone is now my best swap place…
Swapzone is now my best swap place ever.... I would encourage people to use it for convinience sake.
16 October 2024
Unprompted review
Reply from Swapzone
Hi, Mokete!
Thank you for your positive feedback! We look forward to assisting you and your friends!
Best regards,
Swapzone Team
Reply from Swapzone
Hi, Andrew!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
Always great prices
Always great prices, never had an issue swapping through them. Great service highly recommend.
13 October 2024
Unprompted review
Reply from Swapzone
Hi, JBV!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
I was a bit anxious…
I was a bit anxious about using a site to change my tokens, but I decided to use swopzone. The process was simple but when I left the page to send the funds, I returned and the page was gone, the funds were sent 😬. I contacted the customer service via Live chat and actually spoke to a person called Russel. Russel was very helpful and assured me the transaction was successful and the money would be in my wallet within 10 minutes, he gave me all the transaction details to check, by the time the chat had finished the funds had already been sent to my wallet.
Absolutely fantastic service I would use again and highly recommend, especially with the ability to speak to a person live if anything goes wrong. 5* without a doubt 👍
11 October 2024
Unprompted review
Reply from Swapzone
Hi, Ian!
Thank you for your feedback! Russell, like all the other team members, always strives to help our users!
We will be glad to see you again on our service.
Best regards,
Swapzone Team
Failed to correctly perform my crypto swap
I used this to exchange my kas into xlm, they incorrectly specified my input of memoID and because of this, my swap never came through
12 October 2024
Unprompted review
Reply from Swapzone
Hi, Thai!
We would like to look into your case and solve the problem. Please contact us by mail support@swapzone.io or share your contact details via Trustpilot.
Thanks in advance,
Swapzone Team
UPDATED
Dear Thai, we have not received any feedback from you, we will be glad to help you figure out the issue!
Perfect
Perfect. Worked well and found a much better rate than on Phantom! My tx took about 4 minutes to complete.
8 October 2024
Unprompted review
Reply from Swapzone
Hi, William!
Thank you for your feedback! We will be glad to see you on our service again!
Best regards,
Swapzone Team
This was an awesome experience to swap…
This was an awesome experience to swap out TRX for LTC with ease. I love it. I’ll be back..
5 October 2024
Unprompted review
Reply from Swapzone
Hi, Serrated!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
Reply from Swapzone
Hi, Jolly!
Thank you for your feedback! We will be glad to see you on our service again!
Best regards,
Swapzone Team
Today
Today, my experience has been awesome my swap has been made I deposited to a wrong chain but I was credited thanks and I appreciate.
26 September 2024
Unprompted review
Reply from Swapzone
Hi!
Thank you for your feedback! We always strive to help our users in any situation.
We will be glad to see you again!
Best regards,
Swapzone Team
INCREDIBLE!
Today, my experience has been awesome. In 4 m. my swap has been made!
25 September 2024
Unprompted review
Reply from Swapzone
Hi!
Glad to hear you had a positive experience! We hope to see you back soon.
Best regards,
Swapzone Team
Reply from Swapzone
Hi, John!
Thank you for your kind words! We appreciate your positive feedback.
Best regards,
Swapzone Team
Trusted send my LTC to BTC and it…
Trusted send my LTC to BTC and it arrived quickly
16 September 2024
Unprompted review
Reply from Swapzone
Hi, Davin!
We appreciate your feedback! Your satisfaction is our priority.
Best regards,
Swapzone Team
Super fast and better rates then other…
Super fast and better rates then other exchanges
9 September 2024
Unprompted review
Reply from Swapzone
Hi, Akaean!
Thank you for your feedback! We will be glad to see you on our service again!
Best regards,
Swapzone Team
22 minutes to exchange LTC to XMR
22 minutes to exchange LTC to XMR is ok. The exchange rate is not the best one but acceptable
1 September 2024
Unprompted review
Reply from Swapzone
Hi, Yannis!
Thank you for your feedback! We regularly work with our partners to ensure that the course on our service is the best. If you saw the courses better than ours, write to our round-the-clock support so that we can take this case under control and give you a promo code.
Best regards,
Swapzone Team
the percentage much than other sits but…
the percentage much than other sits but it's fast and good service
9 September 2024
Unprompted review
Reply from Swapzone
Hi, Zera!
Thank you for your feedback! We do not charge a commission from exchanges, so if you see the courses better than ours, write to our round-the-clock support so that we take this case under control and give you a promo code.
Best regards,
Swapzone Team
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