Great prices on luxury skincare! I was nervous after seeing some bad reviews, but my experience has been solid. Expect fulfilment to take a while, but the savings are worth it. Great product range and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent choice of products, great sales and fast international shipping are what makes this store a good one. What I didn't like was rather expensive international shipping that increases with t... See more
Company replied
this was my first time using sweet care. i ordered my order which was valentino body mist on the 8th of jan and it was estimated between the 15-21 but due to delays in shipping it ended up coming on... See more
Company replied
Only recently found Sweetcare and I cannot overstate how impressed I am. There are so many discounts and stackable offers - monthly brand mark downs and coupon codes and loyalty programs and rewards p... See more
Company replied
Company details
- Cosmetics shop
- Beauty product supplier
- Beauty supply store
- Cosmetics and Perfumes Supplier
- Hair product shop
- Skin care clinic
Written by the company
SWEETCARE | Cosmetics, Fragrances, Makeup & Haircare |*| With over 700 Skincare, Fragrance, MakeUp & Hair Top Beauty Brands, All Must-Haves, Best Offers, Free Delivery & Free Samples, Treat Yourself, Family and Friends. |*| Over 30.000 Products 100% Genuine. |*| Register and Enjoy Special Discounts.|*| Meet the exclusive Brands' Loyalty Programs available at SweetCare. |*| Join as many as you wish and earn rewards on every purchase of your favourite brands. |*| Join our Rewards Club and earn 5% cashback on all your orders. Enjoy exclusive benefits and special perks!|*| Get the Personalized Treatment and Routine You Deserve through our expert-led guidance from pharmaceutical experts, beauty advisors and dermo-counselors. |*| Have access to exclusive limited-edition Sweet Boxes, for every concern. Our Beauty Boxes are the perfect place to start your beauty regime with top brands at a super affordable price. |*| Refer your friends: Get €5 and give €10 in just 3 easy steps! Share your code with your friends, for each friend you add, you get €5 on your next order. |*| Get access to more than 1000 beauty and wellness editorial publications written by experts and brands specialists. |*| Try make-up products before you buy with our Virtual Try-On tool. Online skincare diagnosis and fragrances quizz. |*| Categories: skincare, body care, dermatological, post-surgical, makeup, haircare, healthcare, sun & tan, beauty tools, fragrances, health supplements, pet care.
Contact info
Rua Prof. Duarte Leite 203 5E, 4200-270, Porto, Portugal
- +351225400326
- support@sweetcare.pt
- sweetcare.com
3.9
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought products from SweetCare…
I bought products from SweetCare several times and I am happy about that. Great products. Great company. Fast delivery. I recommend them to anyone. Thank you.
26 May 2025
Unprompted review
Reply from SweetCare
Thank you so much for your feedback and recommendation! Our team is happy to hear you like our products and services :)
great so happy to find the la mer tint…
great so happy to find the la mer tint in light.medium
5 June 2025
Unprompted review
Reply from SweetCare
We are glad to know you were able to find the product you like to use :)
Thank you!
Excellent!
My first time purchase, perfect from order to delivery!
I had to contact customer service to correct my address and they responded in record fast time and fixed the issue.
The product is authentic, packaged well and arrived very fast. The price was almost 50% cheaper than from other online stores.
Thank you!
4 June 2025
Unprompted review
Reply from SweetCare
Hi Mina,
How team does its best to always help our customers in the best and fastest way possible, so this type of feedback is very important to us, thank you!
Sweetcare is legit
Sweetcare is legit. My order arrived from Portugal to Canada in under two weeks - a full week faster than expected.
There's another review here that mentioned getting a "please complete payment" email from them after ordering. This happened to me too, and can seem scammish, but the reason is that their website doesn't seem to work well with some credit cards. When the first payment using my cc failed, I switched to paypal and that worked. So I was getting emails both for the order that was completed and then also got a couple prompts to "complete my order", which was confusing until I realized they were under two different order numbers. Basically, Sweetcare was just holding the order that didn't process by cc but was also fulfilling the order that went thru on paypal. I ignored the "please complete" emails after realizing that.
3 June 2025
Unprompted review
Reply from SweetCare
Hello Sarah,
Thank you for your kind feedback. We are happy to know that you have already received your order, and we hope that you are satisfied with all the products.
Regarding the issue you mentioned about the payment, it’s true that when two orders are placed in the system both are considered valid. If the payment is made for one and the other remains pending, the system will still keep both orders active for a few days. We are not always able to determine whether it was an accidental duplication or intentional placement of 2 orders. We appreciate your feedback in this situation.
If you have any questions about the ordering process or shipping in the future, please don’t hesitate to contact us — we’ll be happy to assist you with anything you may need.
Very satisfied with the order
Very satisfied with the order – the products are high quality and delivery was fast. I started using them right away. I’ll be happy to order again!
27 May 2025
Unprompted review
Reply from SweetCare
We are glad to know you are liking the product :)
Thank you for your feedback!
First-Time Order with SweetCare – Great Experience! 🌟
It was my first time trying SweetCare, and it was a great experience—from the smooth website ordering to receiving my items in good, well-packed condition! The products are 100% authentic and I’ll definitely order again when it’s time to restock. Great buy—highly recommended! I'm from the Philippines, by the way!
30 May 2025
Unprompted review
Reply from SweetCare
Hi Rye,
Thank you so much for your wonderful feedback and for choosing SweetCare! We are delighted to hear everything went well and that you are happy with your products.
We are looking forward to having you again in at our store :)
I’m buying numerous products from…
I’m buying numerous products from sweetcare for my second year by now, great customer service, response the next day fast and helpful, shipping on time. I’m always choose this company when I see the product I’m searching to buy is available on sweetcare.
2 June 2025
Unprompted review
Reply from SweetCare
Hello Jacob,
Thank you so much for your continued trust and kind feedback! We are truly grateful to have you as a loyal customer and thrilled to hear our service continues to meet your expectations.
Thank you :)
Dishonest
Dishonest. Don’t buy with them.
They didn’t inform you that you need to pay duties fees. I refuse to pay this extra cost. I waited a very long time to be refunded and they didn’t refund me correctly. They said that they are charging me duties and shipping.
29 May 2025
Unprompted review
Reply from SweetCare
Hello Danilo,
All information regarding customs procedures and any applicable refunds due to customs-related returns is clearly stated on our website.
We understand that customs processes can be complex and sometimes difficult to interpret. That’s why we make sure to ensure our customers have access to all that information before placing an order. All relevant customs and refund policies are available on our website for consultation in advance.
In this context, the amount refunded will always follow the terms and conditions previously communicated. However, if you have any questions or concerns regarding the refund amount, we encourage you to reach out to our customer support team. We will be more than happy to explain the breakdown and clarify any doubts you may have.
Preferred a site for fast delivery and…
Preferred a site for fast delivery and quality of products are great and priced appropriate.
27 May 2025
Unprompted review
Reply from SweetCare
Thank you so much Elena :)
Purchase process was super easy and…
Purchase process was super easy and clear. Expedited shipping was incredibly fast and I’m very happy with the products I ordered.
20 May 2025
Unprompted review
Reply from SweetCare
Hello David,
Thank you for your kind words! We're happy to hear you had a smooth shopping experience and that your order arrived quickly. Enjoy your products! 😊
Terrible company
Terrible company, took a week to ship the order, then I didn't receive all items ordered. So far they are refusing to ship the missing items. Seems like a total scam and just a way for them to refuse to fulfil orders. Save time and energy and shop elsewhere
23 May 2025
Unprompted review
Reply from SweetCare
Hello Sam,
We would like to take this opportunity to clarify that SweetCare is a company with over 16 years of experience and a strong presence among customers worldwide. Our reputation is built on trust, transparency, and customer satisfaction.
Regarding the shipping of your order, please note that all estimated delivery times are clearly indicated on our website prior to purchase. Each product also includes information about its expected availability. In the event of any unforeseen delays, our team promptly contacts the customer with updates.
Occasionally, shipments may take longer due to temporary product unavailability; however, such information is always shared in advance so our customers can make informed decisions.
Concerning missing items, our customer care team is always available and ready to assist. We are committed to finding solutions, although some situations may be subject to specific policies and procedures that must be respected.
We remain confident that your case will be resolved shortly and encourage you to check your inbox for updates from our support team.
Reply from SweetCare
Thank you Jameela :)
Reply from SweetCare
Hello Anna,
We are happy to know you already have your order with you, and hope you like the products :)
Recommended
Sweetcare offers a very large range of products and some of them at a very competitive price (do your benchmark :-) ). Items are brand new and well-packed. Delivery is fast (I am based in Belgium). Only minus point is the delivery cost, it is based on the weight of your package and amount spent but you need to simulate a basket to know how much you would have to pay. Flat fee service (with complimentary delivery under clear conditions) would be easier. For the rest, I recommend
14 May 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you for your review! 😊 We are delighted you enjoyed our product range, prices, and fast delivery to Belgium. We appreciate your feedback on shipping costs—it is always very important to us to have our client's feedback. Hope to see you again soon!
Outstanding customer service and fast…
Outstanding customer service and fast delivery. All the items are well packed. Highly recommend sweetcare for your skincare products.
19 May 2025
Unprompted review
Reply from SweetCare
Hi Claudia,
Our customer support team thanks you for your kind words :)
We hope we will be able to find you again in our store!
Thank you
Great Service
Only place I could find with the product I wanted and service was excellent with product arriving as advised.
26 May 2025
Unprompted review
Reply from SweetCare
Thank you so much, Davy, for your feedback :)
Our team is very happy to know you consider our services as excellent.
Good price, fast delivery
I've searched for a specific product and found it in this site at attractive price with very reasonable shipping charge to Cyprus.
The package arrive, we'll packed, on time.
Super happy, recommended
20 May 2025
Unprompted review
Reply from SweetCare
Thank you for taking the time to leave us your feedback :)
We are glad you found what you were looking for at a good price and that your order arrived safely and on time. We hope to welcome you back again soon!
Supurb product and fast international delivery
I recently purchased the Erborian CC Cream for the first time through Sweetcare and I absolutely love the product. The website was superb — clean, easy to navigate, and I found exactly what I was looking for with no hassle. As an international customer, I was especially impressed with how simple the ordering process was and how quickly my order arrived. A seamless and satisfying experience from start to finish!
2 May 2025
Unprompted review
Reply from SweetCare
Hello Shar,
Thank you so much for your kind words! We're thrilled to hear that you loved the Erborian CC Cream and had a great experience shopping with us. It's wonderful to know everything went smoothly — we truly appreciate your feedback and support!
My favourite online beauty shop
Really great experience with ordering at Sweetcare. Very good range of products and unbeatable prices. I'm a returning customer and satisfied with all the steps of purchasing. Delivery is really fast!
23 May 2025
Unprompted review
Reply from SweetCare
Thank you so much for your kind feedback! We are very happy to know you enjoy to shop at SweetCare and are able to fins the products that you like :)
We hope to find you again in our store in the future!
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