Great prices on luxury skincare! I was nervous after seeing some bad reviews, but my experience has been solid. Expect fulfilment to take a while, but the savings are worth it. Great product range and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent choice of products, great sales and fast international shipping are what makes this store a good one. What I didn't like was rather expensive international shipping that increases with t... See more
Company replied
this was my first time using sweet care. i ordered my order which was valentino body mist on the 8th of jan and it was estimated between the 15-21 but due to delays in shipping it ended up coming on... See more
Company replied
Only recently found Sweetcare and I cannot overstate how impressed I am. There are so many discounts and stackable offers - monthly brand mark downs and coupon codes and loyalty programs and rewards p... See more
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Company details
- Cosmetics shop
- Beauty product supplier
- Beauty supply store
- Cosmetics and Perfumes Supplier
- Hair product shop
- Skin care clinic
Written by the company
SWEETCARE | Cosmetics, Fragrances, Makeup & Haircare |*| With over 700 Skincare, Fragrance, MakeUp & Hair Top Beauty Brands, All Must-Haves, Best Offers, Free Delivery & Free Samples, Treat Yourself, Family and Friends. |*| Over 30.000 Products 100% Genuine. |*| Register and Enjoy Special Discounts.|*| Meet the exclusive Brands' Loyalty Programs available at SweetCare. |*| Join as many as you wish and earn rewards on every purchase of your favourite brands. |*| Join our Rewards Club and earn 5% cashback on all your orders. Enjoy exclusive benefits and special perks!|*| Get the Personalized Treatment and Routine You Deserve through our expert-led guidance from pharmaceutical experts, beauty advisors and dermo-counselors. |*| Have access to exclusive limited-edition Sweet Boxes, for every concern. Our Beauty Boxes are the perfect place to start your beauty regime with top brands at a super affordable price. |*| Refer your friends: Get €5 and give €10 in just 3 easy steps! Share your code with your friends, for each friend you add, you get €5 on your next order. |*| Get access to more than 1000 beauty and wellness editorial publications written by experts and brands specialists. |*| Try make-up products before you buy with our Virtual Try-On tool. Online skincare diagnosis and fragrances quizz. |*| Categories: skincare, body care, dermatological, post-surgical, makeup, haircare, healthcare, sun & tan, beauty tools, fragrances, health supplements, pet care.
Contact info
Rua Prof. Duarte Leite 203 5E, 4200-270, Porto, Portugal
- +351225400326
- support@sweetcare.pt
- sweetcare.com
3.9
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Nice experience ever time
Good prices and fast delivery. Prompt reply when requested help.
27 July 2025
Unprompted review
Reply from SweetCare
Thank you for your feedback Joyce :)
We are glad to know you liked your experience at SweetCare!
Trusted vendor
Good choice on the website, products were sent to be very quickly. Excellent quality. Already my 3rd or 4th time ordering from sweetcare pt.
9 July 2025
Unprompted review
Reply from SweetCare
Hi Anatolii,
Thank you for your lovely feedback and continued support!
We are happy to hear you are satisfied with the quality and fast delivery :)
I had a very positive experience with…
I had a very positive experience with this store. The customer service team was incredibly patient and professional, taking the time to explain everything clearly and guide me through the process step by step. It’s rare to find such attentive and respectful support these days. Highly appreciated!
8 July 2025
Unprompted review
Reply from SweetCare
Hi Silvia,
Thank you so much for your kind words!
We are thrilled to hear you had such a positive experience — our team is always here to help.
Your appreciation truly means a lot to us!
Good product I’m a regular client and I…
Good product I’m a regular client and I really love them 👍🏻👍🏻
2 June 2025
Unprompted review
Reply from SweetCare
Thank you so much!
Products look ok but fail to provide proof that their products are original
Not sure their product are 100% original as they cannot provide prove/documentation of it and the price is very low (half market price sometimes). But I think the problem is the customer service not the products itself. Communication is ok but they just didn't allow me to be sure of my purchase. I believe that customer service exists also to provide trust in an online purchase, if requested by the customer.
20 June 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you for your feedback, as it’s our customers' opinion that helps us improve.
Regarding the authenticity of our products, we confirm that they are 100% original, as we only work directly with brand and official suppliers.
As you can understand, we are unable to share internal communications between our team and the brands as they contain confidential information, so we ask for your understanding on this matter.
Thank you
The best ever
Sweetcare is my best online pharmacy i used to order many years ago, I recommend it for my friends because i trust them. I like the offers the packaging they take care about every single detail and i have never ever need to contact the customers service which means they are really professional. i really love sweetcare pharmacy & i wish them the best always.
22 June 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you so much for your continued trust and kind words!
We are delighted to hear you’ve had such a great experience with SweetCare over the years. Your recommendation means a lot to us! We’ll keep working hard to maintain the quality and care you mention.
Thank you!
It was a good experience
It was a good experience. I ordered some products to be delivered to the Czech Republic, which in the end turned out to be less expensive even after adding the delivery fees. Plus I found a cream that couldn’t find in CR
30 May 2025
Unprompted review
Reply from SweetCare
Hi Evelina,
Thank you for your feedback!
We are happy you found what you were looking for and that the delivery to the Czech Republic worked out well. Looking forward to seing you again soon :)
Products received on time in full
Products received on time in full. Happy with my purchase and customer service team was brilliant in keeping me updated. I knocked off 1 star because they should be upfront about the customs charges etc. We got there in the end though! Plus they gave me a goodie bag of samples which I love! Very nice touch. Despite the customs charge, it isn't their fault and I will probably order from them again 🙂 thank you!
20 June 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you so much for your kind words!
We are glad you’re happy with your purchase at SweetCare. We appreciate your feedback about customs charges and will keep working to improve.
Loved hearing you enjoyed the sample bag 🙂
Very good products and fair prices but…
Very good products and fair prices but even after spending almost 300 euros in my order, I only received 1 sample :( before I would receive 3 or 4 so a bit disappointed but best place to get your skincare and make up!
22 May 2025
Unprompted review
Reply from SweetCare
Hello Alicia,
Thank you so much for your feedback – we’re truly glad to know that you’re happy with your order and with your experience at SweetCare.
Regarding the samples, we’d like to inform you that we’ve recently had to make some adjustments, as the availability of samples has become more limited.
However, for future orders, we kindly ask that you leave a note in the order comments specifying the type of samples you'd like to receive. We’ll always do our best to accommodate your request within what we have available :)
Thank you!
Despite the expense of ordering a…
Despite the expense of ordering a product from the other side of the world (literally: I'm in the UK, the supplier in Australia) I am very happy with it (the product is definitely helping sooth my scalp irritations) and the processing and delivery of the order could hardly have been better (just a week or so for the order to complete... when I had assumed I'd wait two or three times that!) FULL MARKS
15 June 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you so much for your kind words and for taking the time to share your experience!
We are happy to hear that the product is helping with your scalp irritations and that you were pleased with the speed of the delivery :)
worse experience buying international…
worse experience buying international from sweetcare. all my orders neoretin serums and heliocare all arrived with severely damaged boxes as though they came from a storm.
I was also charged by UPS when I was told free shipping by sweetcare website.
MY order was delivered by UPS SAVER when I chose DHL/ UPS NOT SAVER
15 June 2025
Unprompted review
Reply from SweetCare
Hello,
At SweetCare, our team always takes the utmost care when packing each order to ensure its quality upon delivery. However, as these are international shipments, unfortunately, unforeseen situations may occasionally occur.
Please know that our team is available and ready to assist you in resolving this matter, so we kindly ask you to get in touch with us.
Regarding the delivery, we confirm that your order was shipped via UPS, as selected at checkout. However, during the final delivery stages, especially in international routes, it is possible for the package to be handed over to a local partner courier. This process is standard and does not affect the reliability or traceability of the shipment.
fast shipping to US but minimum free shipping is quite high
I’ve been buying European products from them for over 2 years now. The shipping is fast and i’m glad they offer UPS as a delivery courier. My order is never more than US$200 and never have to pay import taxes. The cons are the minimum free shipping is higher than it used to be to ship it to the US and it holds me back sometimes when i shop with them. Also, if i use any coupons provided by them, i don’t get free shipping…i have to choose one or the other. I also don’t get 5% sweet plus in my account either. Not sure if it’s because it doesn’t apply to US customer.
31 May 2025
Unprompted review
Reply from SweetCare
Hello,
Thank you so much for your feedback and for being with us for 2 years — we truly appreciate your loyalty!
We noticed that you have a few questions, so we kindly ask you to reach out to our Customer Care team. We’ll be happy to clarify everything regarding discount codes, free shipping, and SweetPlus :)
Looking forward to hearing from you soon!
Everything arrived fast and good
Everything arrived fast and good. Was ordering to Austria.
10 June 2025
Unprompted review
Reply from SweetCare
Thank you Inbar for taking the time to give us your feedback :)
SCAM
SCAM! Avoid! They never send my package even when it say it’s delivered, no one received and it’s nowhere and they don’t return my money! Such a liars
7 April 2025
Unprompted review
Reply from SweetCare
Hello Normal,
We have verified that your order is marked as delivered, and this information has been confirmed multiple times by the courier services involved. Our team has also clearly identified the location where the order was delivered.
Additionally, we would like to inform you that our team is already in contact with the delivery services and is actively working to gather further details. For this reason, we kindly ask you to get back in touch with our Customer Care team.
extra custom cost never mentioned in…
extra custom cost never mentioned in the chart summary.
Never again I will buy from your site
27 May 2025
Unprompted review
Reply from SweetCare
Hello,
We would like to take this opportunity to clarify that any customs duties or import taxes are applied by the authorities of the destination country and are paid directly to them, not to SweetCare.
All relevant information regarding the possible application of such fees is available on our website, so that all customers can make informed purchases.
Should you have any further questions, please don’t hesitate to contact our Customer Care team.
No VOEC so double tax
No VOEC so double tax
Still mustpay for the shipment even when it is their fault i didn't received my product( they wrote my name wrong on the package and it was send to another town)
Will not recommend, it is a total scam.
Before writting here i already contacted the customer service with proof picture of the name on the package and the name that i input on the website and i was still request to pay for shipment (that i already paid). So this is just a warming for anyone who want to use this website. I dont know why they have 4 stars when most people dealing with them are not please this is the first time trustpilot review is completly wrong.
15 May 2025
Unprompted review
Reply from SweetCare
Hello,
We would like to clarify that all orders are always shipped to the exact details provided by our customers at the time of purchase. We never make any changes to the shipping information unless we receive a clear and written request from the customer.
For any further clarification regarding this matter, we kindly ask you to contact our Customer Care team, who will assist you with all the details.
Accurate Delivery Time
However, the box was so huge for a small sized perfume 35ML.. I was charged by DHL $15 and that’s FYI..
9 June 2025
Unprompted review
Reply from SweetCare
Hi Hanan,
We are sorry to hear that customs charges were applied to your order. This process is entirely managed by the customs authorities of your country during importation, and unfortunately, we have no control or interference over it, or the values charged.
Easy to order and arrived as scheduled
Easy to order and arrived as scheduled
4 June 2025
Unprompted review
Reply from SweetCare
Hi Dora,
We are happy to know you received your order fast and liked to shop at SweetCare!
Thank you :)
Love it
I received the package faster than expected. Everything was in good condition and the products are amazing
6 June 2025
Unprompted review
Reply from SweetCare
Hi,
We are happy to hear you receive your order fast and are already able to enjoy the products!
Thank you!
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