SweetCare Reviews 

I purchased a Medik8 Crystal Retinal 6 from SweetCare. Upon opening, I realized the tube was virtually empty. I weighed the product on a precision scale : il weighs only 40g, while a full product should be around 55g. This is a 30 % product deficit (Batch A 17619).
I provided photo evidence of the weight and the batch number to the customer service (Raquel), but they refuse to acknowledge the physical evidence and have now stopped responding to my emails.
It is unacceptable for a professional retailer to ignore European consumer laws regarding non-compliant products. I have now filed a report with SignalConso and escalating the issus to Medik8 directly.
I strongly advise against ordering from this company. Their lack of integrity and poor customer support make them unreliable.
N° CDE : 1660892

UPDATE (April 28):
Still no solution. SweetCare is using "procedures" as a delay tactic while I have provided clear photo evidence of a defective, underfilled tube (43g instead of 50g+).
Most importantly, Medik8 Headquarters has already confirmed to me in writing that SweetCare is NOT an authorized retailer. Your claim of "awaiting feedback from the brand" is irrelevant to my rights as a consumer under EU law. A professional seller would have replaced the defective item immediately.
I am now escalating this case to the European Consumer Centre (ECC). This is your last chance to resolve this before legal mediation begins. I am still waiting for a refund or a replacement."

Not happy all with their service (Delivery service), my wife and I bought some stuff for our newborn baby and one item for my wife.
The thing my wife's item was out of stock even thought when we search and paid the DID NOT says anything, they just need us to pay. Anyway we paid the total order.

They informed us the delivery is in three days, we were waiting for the confrimation email even after 5 days and nothing come up. Then we called them and they said ooh sorrrry your order has item that wont be available until 20 days????? wth?? 20 days we need our product for our baby, this unacceptable at all?

Anyway they remove the item if my wife and yet the order still not here after a week?

This is happening in Sweden, until now we did not receive our order for our kid, not baby anymore.

In my logic these are scammer but in a casual way, pay then wait months for your order and if you forget to ask and email them again and again you will never get you order....

Really fast shipping time, well packaged and with samples and gifts that make the experience better.

I recently purchased a Caudalie product from SweetCare and had a great experience. The product was authentic, well‑packaged, and arrived in excellent condition. I’ve absolutely loved using it – the quality is amazing and it delivered exactly what I was expecting.
Very happy with my purchase and overall service. I would definitely recommend SweetCare and will purchase again.

Service and delivery was excellent and on time.affordable price too,will definitely be ordering again soon

Every thank is good, but if you return the free shipping it will be great

Fast answer on mail, fast delivery great

The prices are really good, the assortment is wide, the delivery is fast.

Great company to order from. I had to call them as I had some questions and the lady who helped me spoke English very well and answered my questions. The service was great and my package was sent very quickly. I have no hesitation in ordering from them again. Thank you for assisting me and keep up the great job you are doing now.

I ordered 3 Avene creams last March 11, but the delivery disappeared on March 28. Delnext does not accept responsibility for delivery. SweetCare told me we are solving the issue before Easter... today, April 14, no update!

Wide range of products and fastest shipment, one of the best cosmetic retailers, thanks

First time shopping here at this webshop. Good service and quite fast delivery. I'm happy and would like to recommend it!

I ordered 3 sunscreens and they all turned out to have an expiration date only 6 months!!! The product description on the website did not indicate that the expiration date was so soon!!! Although it is necessary to specify it. If I had known, I would never have bought 3 creams! The shelf life is very important for a sunscreen. When I contacted support with a request to make a free return of the product, since the seller was entirely to blame, they refused me!!!

The sunscreen for the face is very greasy and I don’t even have oily skin. Not wearable under make up. I am not going to buy this again. Very disappointed you claim that is matte and for under make up! No no no! Won’t buy this thing again

Really fast shipping! Took just about a week to get to me in Canada

Everything was perfect. Very fast delivery to Poland 🇵🇱- only one day from Portugal to Poland . I’m very impressed:)Thanks a lot

I had a very disappointing experience with SweetCare.
At checkout, I was charged a shipping fee, so I reasonably expected that the total cost of delivery was already covered. However, when my package arrived, the courier required an additional payment of $35.88 CAD for duties and fees. This was not clearly communicated during the purchase process.
If customers are expected to pay extra charges upon delivery, this should be made very explicit at checkout—not hidden behind assumptions about shipping options.
To make matters worse, their response felt more focused on justifying their policy rather than acknowledging the lack of clarity in the customer experience. Offering a small voucher for a future purchase is not a real solution, especially after such an inconvenient situation.
This was my first purchase, and it will definitely be my last.

Update: It is interesting to read SweetCare's reply stating that the information is “clear” and “available.” If it were truly as clear as stated, there would not be so many customers reporting the exact same issue.

After this experience, I came across multiple reviews describing identical situations—unexpected charges at delivery and hidden fees not disclosed at checkout. This suggests that the communication may not be as transparent or evident to customers as you believe.

I only wish I had seen those reviews beforehand.

All products were high quality

I’ve had a very good experience with SweetCare so far. Their pricing is competitive, and they offer a wide variety of products that are sometimes difficult to find elsewhere.
The ordering process is simple and clear, and communication has been smooth. One thing I appreciate is that they provide detailed availability information, which helps a lot when planning purchases.
Shipping times depend on stock availability, so it’s important to pay attention to what is immediately available versus delayed items. Once you understand this, the process becomes very efficient.
Overall, I consider SweetCare a reliable supplier and I will continue ordering from them.

The delivery from Portugal to Cyprus was pretty fast, it takes just a couple of days. I can recommend!