Ordered 30th June, no sign still almost a month later. Contacted numerous times heard nothing back from this company. Will have to takw further now. Stay away from this company!!!
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See what reviewers are saying
Ordered on a Thursday night. Expected delivery 2-5 working days. Delivered on Saturday morning. 2 days, they weren't kidding. Personalised Xmas boxes delivered as ordered. The boxes look great. Can't... See more
Ordered 11 days ago, still haven’t received my order so wonder why they’ve sent me a email to review!! Sent DM on instagram a week ago but no reply. Really slow packing/dispatching compared to all the... See more
Company replied
I’ve loved Sweet Factory mixes since I was a child when I’d get them in the supermarket near my house. I’m a vegetarian now though as an adult and I struggle to find gelatine free jellies. Sweet Facto... See more
Company details
Written by the company
The Sweet Factory Ireland, Pick'n'Mix since 1993
Contact info
2nd Floor Broadmeadow Hall, K67 Y5F2, Dublin, Ireland
- sean@sweetfactory.ie
- sweetfactory.ie
3.5
Average
478 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Excellent prompt service
9 December 2021
Unprompted review
Very satisfied with order
Very satisfied with order! Exactly what I was expecting and the delivery time...wow! Super fast would order again :)
6 December 2021
Unprompted review
Great Product, Great Delivery, Very Happy
Ordered on a Thursday night. Expected delivery 2-5 working days. Delivered on Saturday morning. 2 days, they weren't kidding. Personalised Xmas boxes delivered as ordered. The boxes look great. Can't wait to see their faces on Xmas morning. 100% recommend Sweet Factory.
6 December 2021
Unprompted review
Great service and fast delivery 😅
3 December 2021
Unprompted review
Reply from Sweet Factory Ireland
Hey, thank you for the review, glad you enjoyed the sweets :)
Reply from Sweet Factory Ireland
Thank you so much for the review :)
Reply from Sweet Factory Ireland
Thank you Natalie, glad you enjoyed the sweets :)
Delicious as always
Incredibly prompt delivery and always the yummiest selection of vegan jellies.
27 November 2021
Unprompted review
Reply from Sweet Factory Ireland
Thank you so much Grainne :)
We got the Christmas mix which was…
We got the Christmas mix which was great with loads of variety of sweets, loved it so much am ordering again before Christmas.
27 November 2021
Unprompted review
Reply from Sweet Factory Ireland
Thank you so much Louise, glad to hear you enjoyed our Christmas Mix :)
Fantastic service yet again
Fantastic service yet again. My sweats arrived swiftly and were handled with great care. Delights with the vegan option as it is nice to have these available for my family.
27 November 2021
Unprompted review
Very happy with our order
Very happy with our order, no issues except delivery was a little slow for the price charged
25 November 2021
Unprompted review
Reply from Sweet Factory Ireland
Sorry to hear the delivery was slow Martina. We do have free delivery if you buy any 2 x 800g bags or if your order is over €35. :)
delivery really fast
delivery really fast! always good deals & costumer service
20 November 2021
Unprompted review
Very Pleased
Bought a couple of gift boxes as early Christmas presents and I was surprised at how in-depth the online customisation was, I felt like I was in the shop picking and choosing, really well set up. Very pleased with everything and will be back again.
14 November 2021
Unprompted review
Reply from Sweet Factory Ireland
Thank you so much Jack!
Always so quick with delivery brilliant…
Always so quick with delivery brilliant service
7 November 2021
Unprompted review
Great service and fast delivery.👌
7 November 2021
Unprompted review
Easy to order
Easy to order, exactly what I wanted, delivered promptly. Enjoy by receiver.
Love this gift.
7 November 2021
Unprompted review
Everything was spot on
Everything was spot on, but it was a gift ,so I was expecting a nice gift box, rather than a plain brown cardboard one.
1 November 2021
Unprompted review
VARY NASSSS
Was brilliant just wish there was more cola cubes and that the banana strip wasn’t refunded
30 October 2021
Unprompted review
Reply from Sweet Factory Ireland
Hi Chris, I issued the refund on Wednesday the 27th so it should be with you in 2-3 working days. I'm very sorry we were out of stock. Hope you enjoyed the sweets :)
Great service every time
30 October 2021
Unprompted review
Great selection of sweets for vegan's
Great selection of sweets for vegan's. Great taste and quick delivery.
29 October 2021
Unprompted review
One point down
Thought it would be bad but turned out good although one point down for ignoring me at the end
27 October 2021
Unprompted review
Reply from Sweet Factory Ireland
Hello, your order was received on Friday the 22nd and was completed today the 27th for delivery tomorrow. As per our website, processing time is 1-3 business days, which doesn't include weekends or bank holidays.
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