Sweetfixonline Reviews 

I BEG please do not order from this place. Destroyed my family’s bond together after this one order of Matilda cake, milk cake and milk chocolate waffle. I would rather STARVE TO DEATH than eat here. This is a WARNING please do not eat from sweet fix, not so sweet after all.

Id give zero stars if I could.

Money taken. No order and absolutely zero communication with them.

Avoid!!!!!

Hi, I ordered sweets on 13th October and received an email back saying they were out of stock, however the payment was processed. I have tried emailing, phoning (The phone goes straight to 02 messaging) and messaging to get a refund with absolutely no response. It's now 3 November. Do they exist!

Ordered on 18th August for some old fashioned Scots sweets Lucky Tatties, they were for a friend who was moving to Australia they have gone still waiting for order, numerous emails to company; no reply.

Do not buy from them!

First order that came the crisps were burst all over the box so put in another order and asked for them to send another pack, didn’t receive the 2nd box as it was damaged by Hermes so contacted the company for a refund and have been ignored since! this was in January it’s now May

Don’t recommend!!!

I ordered 16 bags of American chips from their website, which was the maximum amount I could add to basket: so you’d assume they’d have them in stock.

It took them a month to fulfil and ship my order, and when I received my package, there was a grubby receipt for the chips I ordered which had a handwritten message written on it stating that they didn’t have enough chips to fulfil my order so they substituted it with a different brand - a brand I don’t like. The chips I wanted were dated to go out of date on the 31st of the month, when it was already the 20th.

They also said in the written message that they had tried to contact me regarding the substitution, but I checked my emails, texts, and phone calls: nothing. Checked the order confirmation and I had written my email & phone number out correctly.

I then reached out to their customer service department and asked them, politely, how they contacted me because I hadn’t received any of the messages, that I would have like to have discussed the substitutions before the shipment, and that I would like to ensure we’re on the same page so something like this doesn’t happen again in the event that I reorder from them. Radio silence. Nothing. I then wrote a comment on their TikTok page, asking for the best way to contact them, nothing. Then again, and I got blocked.

I’m sure it’s obvious, but I won’t be ordering from SweetFix again. There are many sweet businesses out there that you can shop from, I’d avoid them like the plague.

TL;DR: Received unwanted substitutions, and customer service ignored all my attempts to make contact, including blocking me on TikTok.