Sweetmemoriesdelivered Reviews 

91
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Longstanding customer, but won't be ordering again, as at least half the sweets from my last three orders have been stale.

Company replied

Rated 5 out of 5 stars

Whether buying for myself or as gifts for friends, I'm a fan of online sweet shops that specialise in American candies. Sweet Memories Delivered has THE best prices around, and they always have good s... See more

Company replied

Rated 5 out of 5 stars

My order arrived very quickly and well packaged. Very reasonably priced for a great selection of Irn Bru confectionery that isn't readily available in local stores or supermarkets. Bought this select... See more

Company replied

Rated 5 out of 5 stars

Items arrived promptly even tho it's a very busy time. Order correct and every item vegan which is what I ordered. Not always the case in a lot of orders from other providers. Did add more to my revi... See more

Company replied

Company details

  1. Sweet shop
  2. Confectionery

Written by the company

we are a sweet shop with a online service also that sells sweets from all around the world we only post items within the uk at the moment


Contact info

4.1

Great

TrustScore 4 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(91)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

received wrong item and missing items

received wrong item and missing items, emailed them as to no response.

10 February 2024
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

hi very sorry about my mistake but i cannot find an emails from you what email addy did you email i can only see the review on website about the iron brew bottles , what was the missing item

Rated 1 out of 5 stars

Made an order on the 23rd of December…

Made an order on the 23rd of December and when I received my order nothing was in the box!! I have emailed 3 times now for a refund and they aren't even getting back to me now. I would avoid this place I will reporting them

3 January 2024
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

hi we did get back to you and royal mail investigating as i have not heard of the post man opening a parcel before and removing 40 sweets and delivering a empty box and in the replies i sent i did send case number as far as i know royal mail waiting for a reply from you

Rated 5 out of 5 stars

Thank you !!!

I’ve been looking for peeps marshmallows for ages since having them in the states in 2019 and sweet memories is the only place i’ve found that has a good variety and doesn’t overcharge for them, i also ordered other sweets that again was all a good price will definitely be ordering again to try some more american and other candy. The sweets was so packaged really good nothing came damaged. Highly reccomended.

12 November 2023
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank You for your review i we try get a range stock and prices for everyone but website only Quarter full at the moment and i see royal mail did not deliver your parcel in 2 days like we pay the , so sorry for the delay on delivery

Rated 5 out of 5 stars

Great Company!

First time ordering from this company, and won’t be the last!
Ordered some Bobby’s crisps, and the order was packed the same day, and dispatched the next!
The order was well packed too..

Great communication from them via email

Thank you for a great service, very rare these days!

10 November 2023
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank You for your review

Rated 5 out of 5 stars

1st order and a great online shop.

Got my 1st order yesterday and everything was well packed and got everything that i ordered.

my order was well packed and love the little sweets in the box which was a nice thought.

order was sent out on the day i ordered and got to me the next day.
will be ordering again for sure.

14 September 2023
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank You for your review

Rated 5 out of 5 stars

My new snack shop.

Great selection, easily navigated site, fair prices and speedy service. I’m very pleased i found this place, I was just craving some Bobby’s onion rings and stumbled upon them. I’ll definitely be back.

5 September 2023
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank You for your review

Rated 5 out of 5 stars

Great shopping experience

I don't normally write reviews, but this company has far exceeded my expectations as a first time shopper. The goods were delivered the next day, packed well, so there was no breakage or spillage, and the dates on the sweets were far in the future. Everything was great, and I'll be ordering our treats here again!

3 August 2023
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank you Very Much for your review

Rated 5 out of 5 stars

Arrived within 24 hours!

I ordered at around 2pm last night and it's all arrived in good packaging within the day, really impressed, great selection of items on the site too, try it and you won't be disappointed!

3 May 2023
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank you for your review :) we short on stock at the moment so hopefully build a better selection back up again soon from around the world

Rated 5 out of 5 stars

Really quick shipping

Placed my order this afternoon, and within 30 mins it was dispatched, super speedy service, and will arrive tomorrow. Pretty impressed. They also had the best cost when I compared against Amazon.

1 March 2023
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank you for your review :)

Rated 5 out of 5 stars

Fab shop

Ordered some prime drink which was dispatched and received very quickly. Thank you will be back to try out some of your other items another time x

13 January 2023
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

thank you very much for the kind review :)

Rated 5 out of 5 stars

Faultless

Faultless. Dispatched it instantly and have just received it and all is good. Thanks so much! Decent prices too. Genuine company - nothing to worry about.

11 January 2023
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank you for your kind words :) hope you enjoyed your goodies

Rated 5 out of 5 stars

Fantastic Company

Brilliant company always a delight shopping with them, always kept up to date with orders. My delivery always arrives on time or even earlier than expected and nicely packed. Would defo recommend this company to anyone !!!

16 September 2022
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank you for your kind words :) hope you enjoyed your goodies

Rated 4 out of 5 stars

Tasty, good variety for good value

Ordered here for the first time the other day, arrived quickly, good price and the variety is amazing, tried a few things already and have all been really good, only down side is some of the crisp bags were opened when they arrived, still fresh and okay though!

24 August 2022
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Hi very sorry to hear your parcel was damaged and ive had a look and your only 17 miles from us
so did not even travel far we mainly try to only use royal mail and DHL but a customer wanted to list Ervi which we did and thats what you selected we find our best delivery service is DHL next working day for the extra £1 than Ervi i know its not the cheapest and there prices have jumped £2 so far this year also :(
we do a few local deliveries in the boro but there postcodes are on otherside of the boro i may look at adding more options its just finding time to do more local deliveries as there only me

Rated 5 out of 5 stars

Excellent

Excellent, quick delivery and tasty food! :)

15 July 2022
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank you for you Review

Rated 5 out of 5 stars

Returning customer

2nd time ordering from this company. They have got a very wide range of products from all over the world, the prices are hard to beat & they have a variety of delivery options. If I ever have a query, they are quick to reply through Facebook messenger & are very kind about it. Overall, I recommend Sweet Memories & will use them again in the future.

9 July 2022
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank you Very Much for your review

Rated 5 out of 5 stars

The best online US candy store in the UK!

Whether buying for myself or as gifts for friends, I'm a fan of online sweet shops that specialise in American candies. Sweet Memories Delivered has THE best prices around, and they always have good stock (even some season items - it's May and I've just received a few in-date Halloween candies!). I decided to try their mystery box, and I was completely blown away by the volume and variety. Definitely not the last time I'll be getting one of those!

14 May 2022
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank you Very Much for your review

Rated 5 out of 5 stars

Best choice and price I have found so…

Best choice and price I have found so far. Brilliant service and fast turn around!
Unavailable items replaced with nice items!
Love the range on offer and the fact they have so much out of stock items who’s how popular they are!
Def will be using again!

13 May 2022
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Thank you Very Much for your review

Rated 1 out of 5 stars

Ordered and never received the sweets

Ordered and never received the sweets. Stated it’s a postal error so amended this review.

Refund given but obviously disappointed I didn’t receive the goods.

They have replied saying they offered a next day delivery of the goods but this is a lie. Awful company

18 April 2022
Unprompted review
Sweetmemoriesdelivered logo

Reply from Sweetmemoriesdelivered

Hi we sorry you never got your order but we did offer you a replacement sent the next day when we had a restock but you asked for a refund so we refunded you for the order

hi you say we never spoken to you but we did ? on facebook we still have the history here what we put and your replies

16229/030422/17
Jer Brown
Sorry didn’t check the website after I had ordered on the 4th. Just had the emails saying it was dispatched from then and it’s now the 19th so been trying to contact.
19/04/2022, 08:19
yes i seen your order and checked the royal mail number and says its not attempted delivery yet so i assume its lost i dont think i have enough to send a replacement
i know the website stock is empty but there is some in shop but dont think enough to cover your order bobby's is due back tomorrow if i can get more tomorrow ill send a replacement if not ill have to refund your order sorry
head to shop soon and ill have a look first
Jer Brown
Yea that’s fine, just send the refund and il try and find some elsewhere
Invoice sent
19 April 2022 at 08:41:57 BSTTransaction ID: 2HR764762A623811H
Payment status: COMPLETED
Gross amount
-£12.49 GBP
You've sent a refund

Refund issued
19 Apr, 08:42
PayPal balance
Payment initiated
19 Apr, 08:42
Estimated refund arrival
21 Apr, 19:00
We have no postal address on file
Transaction Activity Details Gross amount Fee amount Net amount
3 Apr 2022
Payment from Jeremy Brown Details £12.49 GBP -£0.66 GBP £11.83 GBP
Payment details
Gross amount-£12.49 GBP
PayPal fee refunded£0.00 GBP
Fee Refund Policy
Net amount-£12.49 GBP
Invoice ID16229/030422/17 2022/4/19 7:41:48
Seen by Sweet Memories Darlington at 19/04/2022, 08:44
Jer Brown
Thank you
Seen by Jer Brown at 19/04/2022, 08:45

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look