The Sweet Shack Reviews 43

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I ordered x2 strawberry nutella crepe and received it in a total horrible condition. When I called them to update this they told me this is how they make it and if I dont like it I shouldn't have orde... See more

Rated 5 out of 5 stars

Absolutely brilliant customer service. Callum an Admin go above and beyond to help make sure any issues with orders are resolved. 5 star hygiene always clean. Fast delivery always arrives In the 3-6... See more

Rated 5 out of 5 stars

The best customer service on tiktok great products callum and admin go above and beyond in helping you. If i could give it more then 5 stars i would If u havent ordered get ordering your missing out... See more

Company replied

Rated 5 out of 5 stars

Amazing sweet company! Huge range of items available at great prices! Definitely the cheapest! Everything is always so well packaged. Dispatch and delivery is always great! Definitely deserves 5 stars... See more

Company replied

Company details

  1. Sweet shop

Written by the company

The Sweet Shack offers the best imported ranges from all over the world such as the USA, India, Thailand, Australia, France, Spain, Canada and much more! We aim to keep prices as cheap as possible, and we pride ourselves on customer service.


Contact info

3.7

Average

TrustScore 3.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

PATHETIC SERVICE!

I ordered x2 strawberry nutella crepe and received it in a total horrible condition. When I called them to update this they told me this is how they make it and if I dont like it I shouldn't have ordered from here. Absolutely PATHETIC!

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting service and some times over…

Disgusting service and some times over 6 months OOD, do not buy from these guys, in response to your reply I support small bussiness that don't lie and sell items over 6 months OOD, so dont make me out to be the bad person, you lie so deserve to go out of bussiness

27 November 2024
Unprompted review
The Sweet Shack logo

Reply from The Sweet Shack

Neil, I understand you are leaving us reviews across multiple platforms. You ordered a CLEARANCE box, which clearly states in the description it will contain products that are close to or past their best before date. Reviews like this are very damaging to my small business and there is nothing wrong with the clearance box.

Rated 5 out of 5 stars

I will definitely be back

I visited the store on the opening day and had a really good experience. A staff member noticed that I couldn't find what I was looking for, advised they don't stock it but also noted it down to try and get the product I wanted in the future.
Not as heavily priced as some of the other stores that stock American sweets either.
All in all, a good shop.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Sweet Shop

Visited the shop on opening day . The shop had so much choice and all reasonably priced .

Great customer service everyone was so friendly and helpful .

But most importantly the sweets were the best , so fresh and plenty of choice . Will definitely be back

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Had a lovely experience visiting the…

Had a lovely experience visiting the shop. Great range of sweets and treats at reasonable prices. Fantastic service. Will definitely be visiting again (probably too frequently for my waistline).

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Best Sweet Shop on Tik Tok

Absolutely brilliant customer service. Callum an Admin go above and beyond to help make sure any issues with orders are resolved. 5 star hygiene always clean. Fast delivery always arrives In the 3-6 days.
Very good quality an definitely value for money on his products ordered many times an don't have any complaints. If you havent ordered I would 100% recommend you do, you definitely won't be disappointed.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Best Sweet shop I’ve found

Found on TT lives one day… had a quick look added some items but then removed them all form my basket and opted for the £50 favourites bundle and I’m so glad I did..

2 Big bags of crisps
3 drinks
4 big bags of American sweets
And about 30 other little add ins

The box itself is well worth the money definitely more than £50 I’d say closer to 60-70 to buy individually

100% recommend

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Fast delivery. All products were good priced. The cookie popcorn was the best All the products I got was amazing. Definitely 100% recommend. Will be ordering again

10 October 2023
Unprompted review
Rated 5 out of 5 stars

The best customer service on tiktok…

The best customer service on tiktok great products callum and admin go above and beyond in helping you. If i could give it more then 5 stars i would
If u havent ordered get ordering your missing out on the best products from sweets,cakes,drinks,crisps and many more..
We all are treated like family which is why i keep coming back for more ❤️

17 August 2023
Unprompted review
The Sweet Shack logo

Reply from The Sweet Shack

Thank you for your review Sana. I really appreciate it. Glad you enjoy!

Regards
Callum

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