Sweetzy Reviews 30,076

This would have been 5 stars, quick dispatch, Evri was late (as per usual) but I don’t blame Sweetzy for that, however, they substituted a couple of my sweets for water melon slices and I hate watermelon flavour 🤢 I wish I was asked first but otherwise absolutely lovely ☺️

I ordered 4 boxes of sweets as a gift for my girlfriend, and 1 was completely smashed (Clearly Couriers fault - Photo evidence provided)
Sweetzy are telling me I have to return the smashed box of sweets for a refund, which means purchasing packaging and taking time from my day to deliver to my local post office.

I've told them it's extremely awkward for me to package and return a smashed box of sugary gummy bears (Which have all spilled into the delivery box/bubble wrap) and politely requested they send me a new box - They dont care and simply refused.

I'll never order from this company again.

None existent customer service, unable to reach their phone number..

So much variety, speedy delivery and great customer service

Ordered my items on 2/2/25, allegedly posted to me 5/2/25, here we are 24/2/25 and it’s still not been delivered!! Despite numerous emails they have not responded to any of them! ( despite saying they will respond within 48 hours mon-fri) shockingly bad customer service! Was supposed be delivered by Evri 48 hour delivery but they did not even send me the tracking info so I could check on its progress! Overall an extremely bad experience. Take my advice and stay away from this company and use another reputable company instead! Very very poor service and items don’t get delivered!

I love this sweet shop however they haven’t had beer bottles or blue wheels for ages!! Please get them back! X

Placed an order on the 4th of February with 48hour delivery and still haven’t received the order! Escalated to customer service and was offered just the delivery money back even though I have had to go and buy more gifts as it’s pointless having a gift for a special occasion after the date. Didn’t feel like customer service were that fussed

Very happy, made plenty of order never been disappointed, brought the valentine sweet bundle with jar, sweets are lovely, ordered the 4k bucket waiting for it to arrive very excited

Poor customer response, keep advertising on social media but can't deliver orders on time.

Yet again a company that has no customer service once they have taken your money. Website states Order now for fast dispatch. Ordered in the morning before opening, 3 days later still not processed order.

They don't reply to emails or chats on socials, no phone number to call to get money back.

Always been a huge fan of sweetzy despite a problem with an order once before which was resolved. However I don't think I'll be ordering again. The quality of the sweets has definitely got worse. There's still a few good ones don't get me wrong but the bulk are bland compared to what they used to stock. Irs like theyve swappedput for cheaper alternatives. The valentines bundle this year is underwhelming. The tubs included are supposed to be sour and fizzy. Where is the sour and where is the fizz. Bland! And don't get me started on the valentines mix. Not a patch on previous years mix. Completely different with many of the favourites completely gone.
Such a shame. It seems the bigger they've got the standard as dropped and from reading some other reviews others feel the same. Such a shame as this was such a fantastic company. What I will say is delivery was very quick so a plus.

Slow delivery,poor customer service will not be ordering or recommending this company

While the sweets I get are always lovely, their claim of fast shipping is far from correct.

I ordered on Thursday, it was dispatched on the Saturday and today, Tuesday, I’m still waiting for an updated delivery day from Evri. Nearly a week, if it arrives, is really poor.

Please stop using Evri. The long postage has really put me off ordering again. Royal Mail would be much better.

I brought the Easter deal and got a massive bag of sweets all of which I picked myself,
I love the sweets and I love the quick delivery. 😊😊😊

Didn't get notification or acknowledgement of order until the day they where shipped. Customer service didn't come back to me for several days not 48hours. The main sweets wanted in both orders wasn't sent and was replaced with more of other but no warning or alternative offered. Disappointed and probably won't order again. Nothing wrong with what was sent but wasn't what I ordered the customer service process is lacking massively

Delivery time was not what I paid for and customer service not very helpful. Sweets nice but wouldn't recommend.

Placed an order for a 2.75kg bag of pick n mix on Wednesday. I paid for the tracked 24 delivery with EVRI option. Thursday came EVRI told me it was out for delivery. It was then updated with a message telling me to contact the seller. Emailed Sweetzy as no contact number who informed me it was due for delivery on the following working day. Friday came still no delivery and no communication with sweetzy! I have since spoken to my EVRI driver who hasn't given been given this parcel for delivery!

First time ordering from sweetzy and will 100% be my last! Their communication is absolutely dreadful!

Poor customer service. Item arrived in a ripped box with items missing. Photos supplied and they are refusing a refund as they said there is no evidence to say it arrived like that.