Swiggy Reviews 1,145

Swiggy is not responsible whether you receive order in time or not by saying delivery is managed by restaurant and their restaurants never pick the call. Ultimately you receive super cool food like rubber and nobody listen to you so avoid using swiggy.

Worst experience everytime when ordered. They have partnered with the resturants that doesn't even care for customer health. Just money is all what matters to Swiggy and most of the restaurants. Whenever quality issue is raised, swiggy straight away issues the refund as per their wish without even the consent of the customer and not even an apology for playing with customer health. For god's sake stop using swiggy. Say a big NO to their unprofessional and ethics less service

Swiggy charge delivery charges but order leave on parking no doorstep delivery and partner also said do what you want and customer care also said its not wrong that the reason i m delete my swiggy account pement

I had a very disappointing and unfair experience with Swiggy.

I placed an order through the Swiggy app, but at the payment screen it showed an error stating “something went wrong” and that my order did not go through. Believing the order failed, I placed another order, which went through successfully and I paid online.

However, Swiggy sent both orders to the restaurant—even though the first one never showed as confirmed on the app. I ended up receiving two orders because of Swiggy’s technical glitch, not because of any mistake on my part.

I immediately contacted Swiggy support. They acknowledged the issue and assured me that the first order would be cancelled. But later, I received a message saying that I would still be charged for that order on my next Swiggy purchase. This is completely unacceptable.

Why should a customer pay for Swiggy’s app error? It is highly unprofessional and unfair to push the financial burden of their own technical issue onto the customer.

Very disappointing experience, and it seriously affects the trust I had in Swiggy.

Most disgusting app. Always late in delivering. No solution to this delay problem. Delivery man stand and chat on the road. Tracking is incorrect. Time shown is incorrect. Finally at 6.30 pm , after waiting for two and half hours, I had to cancel my order. Let see money refund will come or not.

Poor customer service. If the restaurant miss out on orders Swiggy will not refund you. Even if the restaurant agrees that they missed your item.

I am completely fed up with Swiggy now. Every time they promise “on-time delivery,” but they never stay committed. My order gets cancelled from the rider’s side even after my payment is done, and still I receive no proper resolution. I have mailed them 3–4 times, but the support team is absolutely useless — they don’t read, don’t respond properly, and don’t fix anything.
What kind of service is this? I even purchased their membership, and still the experience is third-class. Total waste of money and time.
On the other hand, Zomato delivers on time without any subscription. It’s honestly embarrassing that a paid membership platform like Swiggy can’t provide even basic customer satisfaction.
To everyone reading this: Please don’t buy Swiggy membership.
Their grievance team is horrible, support is careless, and customer satisfaction is at the lowest level. Worst service experience ever.

Swiggy is running a website in the name of investments.

They took 1847 rupees from me and never gave me any investment money and asked me to keep depositing 900 inr again and again to enable withdrawal.

They are a completely fraud company. Beware and dont invest in them pls.

I’ve been using Swiggy for a while now, and overall, it has become my go-to app whenever I’m hungry or too tired to cook. The convenience it offers is honestly unmatched. The interface is smooth, easy to use, and the app rarely glitches. Searching for restaurants, applying filters, and checking ratings is simple and fast. I especially appreciate how Swiggy shows estimated delivery times and live tracking—it makes the whole process feel transparent and reliable.

One of the biggest positives for me is the variety of food options. No matter what I’m craving—biryani, pizza, desserts, or even healthy bowls—Swiggy always has something available. The partner restaurants usually pack the food properly, and most of the time the delivery partners are polite and professional. I’ve had multiple orders delivered earlier than the estimated time, which is always a pleasant surprise. Their customer support chat has also helped me a few times and resolved issues pretty quickly.

However, like any service, Swiggy is not perfect, and there are a few things that could definitely be improved. The first issue is the delivery charges and surge pricing during peak hours. Sometimes, even a restaurant located a few minutes away will show extremely high delivery fees, which feels unreasonable. On top of that, taxes and platform fees add up, making simple orders much more expensive than they should be.

Another issue I’ve faced is inconsistency in delivery times. While some orders come early, others get delayed despite the restaurant being close. Occasionally, the tracking map freezes or shows the delivery partner going in a completely different direction, which can get frustrating when you’re hungry.

I also feel that customer support, although helpful at times, can be slow or give generic responses for more complicated issues. For instance, when food arrives spilled or the wrong order is delivered, the resolution depends on who is handling the case—sometimes you get an instant refund, and sometimes they refuse despite clear proof.

Overall, Swiggy is a great platform that has made food delivery incredibly convenient, but it still has room to improve. If they reduce the extra charges and improve consistency, it would create an even better experience for customers like me.

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As usual I had to wait an hour for the delivery. First it showed as delivered. Then again went through customer care and got it delivered. It is the same issue almost every time. Why do they not just close shop if they are struggling so hard . This is not the first time it has happened.

Instamart is biggest cheater, ther anounce delivery free, however they charged along 2 other fees. Don't purchase from Instamart, today I learnt my lesson

The rider didn't knw how to get to my residence which is in sushant lok1. He sounded frustrated to begin with. I had ordered a bowl of Korean soup..the packaging ws so badly done the soup had spilled over! Disgraceful service!

After waiting for 40 min, to my surprise they cancelled my order bcos they delivered it to someone else. I had to wait again for an hour for the food so I requested to cancel my order and refund which they denied. They said 100% penalty will be applied. How bad they could be? They r neither concerned about a hungry man and nor willing to help by giving the money back.

I ordered dippers from Swiggy and then cancelled it. I didn't want the dippers so I cancelled it and processed it through chat. The chat and note had a 100% cancellation fee refund option so this happened to me. I told them it was a mistake, please refund me or if you can't refund then please deliver my item to me. After that I got a reply on my email which said sorry for your concern. I did not understand one thing about Swiggy's policy, why does it give the option of deducting 100% refund from the customer, if the customer cancels then he should get the full refund, so I want that no customer should join Swiggy, this has happened only with me, this can happen with anyone, no one should join Swiggy, Swiggy does not give refund, Swiggy keeps its product with itself and also keeps our refund with itself, please be careful, at least do not order anything on Swiggy

Plz. Shut down all the applications related to swiggy and swiggy is one of the biggest and wrosted waste service in the world ...
So all the customers are requested you to that do not use the swiggy application for any food purpose...

Extremely disappointing and pathetic company.

Buy from others but NOT Swiggy. The quality and customer service is the WORST. Terrible customer service and even more pathetic food delivery service. They are extremely unprofessional, rude and customer service has zero manners and no respect for paying customers. They will NOT provide you with a proper refund refund when restaurants delivers wrong or missing food. Even if you add proper photos they will not give you refund. It's a pathetic company. BUY FROM OTHERS. Not from Swiggy.

The swiggy was very bad experience because I order first time on swiggy and I found a dead honey bee in it fu*k off swiggy partners !!!
Give my refund

Very cheap policy I don't got my refund and food too.

Very poor. Food is delivered in open and not covered. Spilled and spoiled. But they offered 36 rs as coupon for 119rs product