Swiggy Reviews 1,145

Worst app ever, always no delivery partner to deliver food when ask to cancel cos of their fault thy charge d whole cancelation on customer head n speak as if tht are very clean, I'm sorry u guys need to shut down ur damn company u guys are good at scamming customer in the name of cancelation fee where u delivery partner steal customer food, no professional when v chat or call no proper response when chose English some dude speaks in hindi what's d point having a IvR when u can't direct the customer at d right team, customer rep am very arrogant insist us to wait n threaten us with cancelation fee when it's customer fault, shut down ur damn company it's ur guys are going to the dogs where only one suffering with customers n vendor not u bastards

I would like to give the best worst award to Swiggy and WOW momos resturant.Today I have ordered momos from WOW momos then I get a call from restaurant saying what I have ordered that items r not available,and I should cancel it.When I was about to cancel the order my cancellation fees was similar to the bill what I have ordered.when I said I don't want to cancel my order No one is responding neither Swiggy nor restaurant.These people are lying to the customer after many calls I got my order but in very bad and pathetic condition.Momos Are not properly cooked over steam very very bad experience.

If disappointment had a delivery service, it would be Swiggy Instamart.
I don’t know how they’ve managed to turn something as simple as grocery delivery into a masterclass in frustration, but here we are. Orders arrive late (if they arrive at all), items are constantly missing, and what does show up often looks like it lost a fight on the way. Fresh produce? More like “barely survived transit.”
Customer support is another level of chaos—scripted responses, zero accountability, and absolutely no urgency to fix anything. You spend more time chasing refunds than actually using the service. And when refunds do come, they feel like reluctant handouts rather than basic customer rights.
The app promises convenience, but delivers stress. At this point, walking to a store, growing your own vegetables, or bartering with neighbors seems more reliable.
Would not recommend unless you enjoy paying for disappointment.

I ordered a food item at 12 o'clock today 15/2/26 and I good food at 2 pm it's became cold and bad smelling

I tried Swiggy for the first time and I am supremely disappointed. The order was never delivered. The item "TWININGS Pure Green Tea Bags" having HSN/SAC code "09021090" in order number "232385270451219" was never delivered, and it was marked delivered on the app and on the invoice I received over email.

Called the delivery person but he never picked up the phone. Called customer care 3 times and I was told that the order was delivered to a wrong address incorrectly and would be redelivered within 10 minutes. The order finally came after 15 minutes.

This has never happened once with all the multiple orders I have received from Blinkit.

Will never order from Swiggy Instamart again!
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*SWIGGY'S ONLINE RESPONSE ON FB MESSENGER*

Hey Arijit, we are sorry for the issue caused to you. We sense your disappointment. As we connected with the delivery partner, he confirmed that he delivered the order at your doorstep.

^Prans
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Seems Swiggy is not interested in what happens to their customers. Response clearly shows total lack of ownership. No indication of steps being taken to rectify the issue from happening again.

I placed an order (ID: 231848569145457) where the restaurant sent an unsealed box to me and it felt items are missing in it. I reported on app, then wrote an email, no refund, no service to resolve the problem provided by Swiggy.
Moreover, today I placed an order (ID: 232219412122065) more than an hour ago, and besides increasing the delivery time, no resolution or customer service provided by the app. Please stop tormenting customers. Third class customer service from Swiggy. Stall your operations if you can’t keep customers happy.

Ordered a chocolate truffle cake from Cake O Fresh in Raj Nagar Extension, Ghaziabad, via Swiggy for my son-in-law's birthday, but received a completely different, subpar cake. Despite multiple attempts to contact Swiggy, there's been no resolution - "NOT EVEN A REFUND OR REPLACEMENT". Their customer service is a JOKE. Will ensure this horror story is shared far and wide. 1/5 stars - NEVER AGAIN SWIGGY! THE WORST CUSTOMER EXPERIENCE EVER! BOYCOTT SWIGGY TILL THEY IMPROVE!

This has become a waste food delivery app. I recently ordered a meal that was completely inedible. I immediately raised a complaint through the app, but there has been absolutely no action or response from the company. It is incredibly disappointing to be served terrible food and then face zero accountability from customer support. I strongly advise checking other apps before ordering here.

Subject Line: Swiggy Order - 231950068139088 - Waste Food Quality

Fast delivery &insta mart also better to who have urgent requirement 👍

I tried to order online did not confirm as the discount offered was not included in the invoice, did not get option to cancel the order as there was no valid number to contact swiggy online, I thought of accepting the order if arrived on time, the delivery guy came later than 30 mins which was notified in the order, delivery guy made me speak to customer care, and customer care refused to accept the accountability for being late. Finally I cancelled the order.

Absolutely unacceptable service. Ordered from O’Clock Cafe, Chennai, and received a headstone and eggshells in my order. Reported immediately to Swiggy customer support — they kept asking me to wait, for over 45 minutes, with no resolution. Requested a supervisor — nothing. Asked for a call back — never happened.
This level of negligence and lack of accountability is unprofessional and appalling. Swiggy failed completely in customer care, quality assurance, and basic responsibility. I will not be ordering through Swiggy again until they address these issues seriously.

Not worth typing. They are shit that it.

Item was missing in my order and delivery guy called swiggy to inform the same and they requested me to get refund,so I agreed.
Later they denied refund and want me to write a review on resturant's website.

Talked to a very rude agent named nikhil at 03.15am. he said he can't manually assign DE. I worked in Swiggy too, I know it can be done. He disconnected my call and then another stupid representative answered the call. He put the headsets down and started singing and whistling. So unprofessional behaviour. And he too disconnected my call. Swiggy is the worst place to order. I have call recording. I will never ever order from Swiggy. All stupid agents disconnected call thrice.

Worst app i have ever seen.i am a regular customer of swiggy but recently i have ordered on 22/02/2026 but did not get the food delivered.
Payment was done previously.swiggy is not responding over emails .repeated sending mails

Not at all customer friendly. Restaurant missed an item in the order. Which happens at times. But Swiggy refused to refund the money and instead provided a coupon for the exact item order which was valid for 7 days.

Recently I ordered from swiggy order id: 230121467943419 the order arrived 30mins late and was cold is refused to accept the order but delivery person asked me to raise a concern on swiggy help portal and accept it. I called the customer care and they asked me to accept and then raise a concern which i did and now swiggy is denying that order can be late and not processed any refund or any compensation it has really become a rotten app for food delivery they refuse to take responsibility for their delivery. Avoid using swiggy better food delivery app/services are there

Very poor response from customer service they don't even bother to listen to the customer..dont provide any kind of solution....this has happened for the second time that swiggy says that they have processed the refund but customer does not receive..what kind of service swiggy is providing...I have also ordered ashirwaad atta 5 kg worth rs 234 along with the chicken.. I received the chicken but the another item ie; ashirwaad atta was cancelled by swiggy.. And I was assured that I will receive the refund which I have not received yet... When will I get my refund.. This is unacceptable from company like Swiggy instamart..
Rnn number :605320919941
Order no #230734927353105
Ps: I hope I will receive my refund after this... Swiggy is cheating on money this is for sure

priyanka...............

This is 5th order in 1 month cancel due to delivery partner bike had some issue.Swiggy showing off for providing delivery timely.Forget about the time but no one bother to inform regarding the cancellation.Also refund take 4-7 days.

Why Swiggy expecting that us to pay immediately then refund post 4 day.this is the plan to hold ur money and gain capital from rotating overall for 5 booking approx 4-5 k was with the team for more than 3 days this if this is happening with 10000 accross India

Financial fraud

I have just order a food form swiggy but by their system mistake they take a wrong location and now the denied to deliver my food and also denied to refund I request you all please don't order any food from swiggy