Swikly Reviews 

5,604
•
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

The apartment was not as described. The number of stairs was more than suggested and there was a lack of sufficient light when entering the last floor. This made for a dangerous situation for falli... See more

Company replied

Rated 5 out of 5 stars

The site was very good, although they were in the process of closing up for the season, so lovely and quiet, no too many visitors. Holiday cottages were immaculately clean. Staff were helpful and pol... See more

Company replied

Rated 5 out of 5 stars

We had the most fantastic stay at Le Petite Venise in Colmar. A wonderful location, so central but very peaceful and waking up early smelling the Boulangerie baking just a street behind was... See more

Company replied

Rated 5 out of 5 stars

We absolutely loved our stay which was 2 weeks. It is a spotless camp and the children loved every minute of it. They made lots of friends and had brilliant fun in the pool. Evening entertainment was... See more

Company replied

Company details

  1. Payment service
  2. also in
  3. Card processing service

Information provided by various external sources

Streamline your reservations by requesting down payments and security deposits online, without the hassle of dealing with cheques or bank transfers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6k reviews

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4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(5,604)

3,336 reviews in the last 12 months

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Rated 1 out of 5 stars

Deposit held for an unreasonable period…

I would not in future choose a holiday accommodation provider that used Swikly because of the policy of allowing the provider to keep control of the deposit for 30 days after staying , during which time other parties could have caused damage. Deposits should be released within 24 hours.

22 January 2026
Unprompted review
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Reply from Swikly

Hello,

Thank you for your feedback.
By default, deposits expire automatically after the period defined by the accommodation provider (up to 30 days after the end of the stay). Please note that the deposit is neither debited nor blocked on your bank account, it is only a pre-authorization, so it does not impact your available balance unless a justified claim is made.
In many cases, the deposit is released much earlier once the property has been checked.
We remain at your disposal should you have any further questions or suggestions.

Kind regards,
The Swikly Team

Rated 5 out of 5 stars

Excellent apartment and Agency…

Excellent apartment and Agency experience!
Best bed and duvet we have ever slept in Nerja rentals.
We have one/two winter weeks in pueblo Capistrano for over 10 years.
Garden is more something to look at, rather than utilise, as the “grass” doesn’t provide a stable surface for feet or chairs!

11 February 2026
Unprompted review
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Reply from Swikly

Hello, Thank you for your review.
However, it seems that your feedback mainly concerns the accommodation. We invite you to contact the owner or the rental agency directly to share your kind words.
We nevertheless hope that your online security deposit with Swikly went smoothly and met your expectations.
Kind regards,
The Swikly Team

Rated 5 out of 5 stars

Family ski trip

My wife and I and our 3 daughters stayed in the beautiful ground floor flat.
Elodie-Leslie-Manon were extremely helpful arranging ski passes at a discounted rate before we arrived.
The flat was near the lifts, restaurants, shops etc.
The flat was well equipped and comfortable.

31 January 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello, Thank you for your review.
However, it seems that your feedback mainly concerns the accommodation. We invite you to contact the owner or the rental agency directly to share your kind words.
We nevertheless hope that your online security deposit with Swikly went smoothly and met your expectations.
Kind regards,
The Swikly Team

Rated 5 out of 5 stars

The experience with the 3 day stay was…

The experience with the 3 day stay was excellent. The studio was perfect for my needs. I do not speak French, but the person who coordinated the stay was quite helpful and courteous. I have referred many coworkers to this company. Thank you!

1 February 2026
Unprompted review
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Reply from Swikly

Hello Kathryn, Thank you for your review.
However, it seems that your feedback mainly concerns the accommodation. We invite you to contact the owner or the rental agency directly to share your kind words.
We nevertheless hope that your online security deposit with Swikly went smoothly and met your expectations.
Kind regards,
The Swikly Team

Rated 1 out of 5 stars

só passados 3 meses é que desbloquearam…

só passados 3 meses é que desbloquearam a caução!

12 December 2025
Unprompted review
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Reply from Swikly

Olá, obrigado pelo seu comentário.
A duração da caução é definida diretamente pelo profissional responsável pela reserva. Em alguns casos, o prazo pode ser mais alargado, conforme as condições estabelecidas por ele.
O desbloqueio ocorre automaticamente no final do período definido, caso não exista qualquer pedido de cobrança.
Com os melhores cumprimentos,
A equipa Swikly

Rated 1 out of 5 stars

extensive mold

Unfortunately, this stay was unacceptable. From the moment we arrived, the bathroom was unusable due to extensive mold, which poses a serious hygiene and health concern and made the accommodation unfit for its intended use.
We reported the issue immediately and followed up multiple times. More than 48 hours passed without any action or solution from the host. Despite giving sufficient time to address a major defect, nothing was done.
The lack of response and failure to resolve such a serious issue shows a disregard for basic standards and guest safety. We would not recommend this accommodation and would not stay here again.

26 December 2025
Unprompted review
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Reply from Swikly

Hello, thank you for your feedback.
We’re sorry to read about your experience. The issues you describe regarding the condition of the accommodation and the host’s response fall under the responsibility of the property owner or the booking platform. We encourage you to address this matter directly with them to seek an appropriate resolution.
We nevertheless hope that the security deposit process with Swikly went smoothly.
Kind regards,
The Swikly Team

Rated 5 out of 5 stars

I didn’t know Swilky before but it…

I didn’t know Swilky before but it works brilliantly . It’s a good way to arrange your deposit without charging your credit card

24 January 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello Frank, thank you for your feedback!
We’re glad to hear that discovering Swikly was a positive experience and that the online security deposit worked smoothly for you.
The Swikly team

Rated 2 out of 5 stars

I have no problem providing a deposit just not to you

I have no problem providing a deposit but absolutely not through a third party, especially one I have had no chance to approve. I will never approve companies imposing the idiotic american date system on the rest of us. According to you, my visit was from 1 May - 1 Sept 2026 when I’ve been and returned and its only 30 Jan 26.

3 January 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello, thank you for your feedback.
We’re sorry to hear about your frustration. The use of Swikly as a third-party deposit solution is chosen by the rental professional to simplify and secure the deposit process.
Regarding the dates displayed, they are normally set by the professional when creating the deposit request. We’re sorry if this caused any confusion.
We nevertheless hope that your deposit process went smoothly.
Kind regards,
The Swikly Team

Rated 2 out of 5 stars

Had to try multiple times and then go…

Had to try multiple times and then go in incognito mode to make it work.
And in the end it took them 3 weeks to release my master card guarantee. 🙄

1 January 2026
Unprompted review
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Reply from Swikly

Hello Filip, thank you for your feedback.

We’re sorry you had to try several times before it worked that’s definitely not the experience we aim to provide.

Sometimes a browser setting or cache issue can cause this kind of behavior. We appreciate your patience in getting it sorted.

Kind regards,
The Swikly Team

Rated 5 out of 5 stars

Great experience

We had a great experience and would really recommend Elevation Alps

27 December 2025
Unprompted review
Swikly logo

Reply from Swikly

Thank you very much!
The Swikly team

Rated 1 out of 5 stars

I wasn’t comfortable with putting my…

I wasn’t comfortable with putting my credit card number to a web site which I never heard before. But the hotel gave me no other choice. Additionally the web site is in French. A web site for tourists in French. Isn’t it a bit arrogant?

2 January 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello, thank you for your feedback.
We understand your concerns about providing your card details to a third-party platform. Swikly is a secure solution used by many hospitality professionals to manage security deposits online, in accordance with industry security standards.
Regarding the language, the platform is available in multiple languages. The display language may depend on your browser or device settings. We apologize if this created any inconvenience during your experience.
We nevertheless hope that your security deposit process was completed smoothly.
Kind regards,
The Swikly Team

Rated 1 out of 5 stars

Not a user friendly experience.

I make online purchases on a regular basis. I also travel all over the world and I've never had any issues regarding security deposits. Well with Swikly apparently they like to make things difficult. I've tried to place a security deposit through Swikly for a vacation rental. absolutely no luck. I've tried different credit cards as well as switching from my phone to my laptop. The company tells me it's my bank. I'm not even getting the verification pop up screen to be able to verify the transaction. And yes, my pop up blocker is off. How do I know, because I've made multiple purchases today where the verification screens pops up, like it should. Not so with Swikly.

20 January 2026
Unprompted review
Swikly logo

Reply from Swikly

Hello,
We’re sorry for the inconvenience experienced.
The 3D Secure verification window is triggered directly by your bank. If it does not appear, it generally means the transaction is being blocked by the bank before the authentication step, as deposit pre-authorizations can be treated differently from standard payments.
We recommend contacting your bank to confirm that online pre-authorizations are authorized. You may also share your deposit reference with us so we can review the attempt.
Kind regards,
The Swikly Team

Rated 5 out of 5 stars

Excellent service

Excellent service as did not need to get out Euros coming from New Zealand

20 December 2025
Unprompted review
Swikly logo

Reply from Swikly

Thank you very much!
The Swikly team

Rated 1 out of 5 stars

Not working on mobile

We were late on the way to our accommodation, so we needed to make a deposit. I tried to proceed on Android 15 with the Firefox browser, using no special settings. I use this device regularly for payments, etc. It continues spinning with the VISA or MasterCard logo for about 3 minutes until it times out. I tried 3 different cards, no luck (one fails immediately). This cost me an hour of family life. Please, if the service is not working on mobile devices, let the user know in advance and do not allow them to continue and waste time. It worked out of the box on the laptop.

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Mac Mahon

No, not the least enjoyable. No one wants to spend the last half hour or more of their stay anywhere completing Long inventory forms, taking pictures and videos and having to download them to an app. Furthermore, constant emails and requests from the management company were overwhelming and obnoxious.

Despite so expected of the guest, the management company and owner did not reciprocate. The unit was not well cleaned; no extra sheets, towels, or trash bags were available; storage was nearly nonexistent with the owners items – including a vacuum – stored in the only wardrobe. I could go on.

The €35 check-in fee was just a scam for extorting an extra €35 from guests in exchange for the key. This is unacceptable, considering that AirBnB states that their prices are all inclusive of all fees,taxes, and extra charges.

In retrospect, I would have had a more enjoyable experience staying at a hotel… and it would have been twice the size of this rental - not to mention all the other amenities that a hotel provides.

I have been using Airbnb for over a decade and have stayed at over a dozen properties. This was at the bottom of the list of experiences. Were it not for the phenomenal location, I would have given it a zero rating.

25 December 2025
Unprompted review

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