SwimSpace Reviews 

234
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I wish I had seen these reviews before ordering. Item not arrived. They do not answer the phone and do not respond to emails.

Rated 1 out of 5 stars

I am extremely disappointment by their customer service. The product bought was Vista XP Swim Mask, swimming goggles, after 1 use, the plastic became blurry and water leaks occurred, s... See more

Rated 1 out of 5 stars

Bought a pair of expensive goggles (£25) which broke after 3 uses. No answer to customer service email or phone, just rings and rings until you give up. Cynical business practices, and it looks like o... See more

Rated 1 out of 5 stars

I placed an order with SwimSpace back on the 30th November, on the 3rd December I got the dispatch confirmation email. However it is now the 20th December and still waiting for my order. I have tried... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Superb range of swimwear, wetsuits and goggles at the best prices. Free shipping over £30.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

234 reviews

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1.4

All reviews

(234)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tyr Alliance 45 l swim bag - excellent service

Very competitive price, cheapest I could find. Easy ordering process. Product took 6 days to arrive on standard delivery, which was fine as I wasn't in a hurry for the product. Very well and securely packed. Would definitely use SwimSpace again although the range of products available is currently limited for my needs.

30 August 2019
Unprompted review
Rated 5 out of 5 stars

Great company

Quick delivery. Well packaged so goggles weren’t damaged. Very happy with purchase

22 August 2019
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, competitive prices and speedy delivery. I did a comparison of the products I wanted and Swimspace came out the cheapest.

25 July 2019
Unprompted review
Rated 2 out of 5 stars

Delivery and service is very slow

Delivery and service is very slow . Had to wait 5days to received my item and return process is not explained on the website

10 July 2019
Unprompted review
SwimSpace logo

Reply from SwimSpace

Hi Riley,

I'm sorry to hear the item took so long to get you. I can see you placed your order on the 2nd July at 11pm in the evening, we dispatched this on the 3rd July on a 48 hour service with Royal Mail. The item should have arrived with you on the 5th. Apologies if it arrived any later than this.

You can find all of our returns policy on our website below, this includes the returns form and address to send it to

https://swimspace.co.uk/help/returns/swim-policy

If you need any help with anything else, please do not hesitate to contact us.

Kind Regards

Customer Services
Winstanleys Bikes

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