Swiss Chalet Reviews 412

TrustScore 3 out of 5

2.9

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, describing them as friendly, accommodating, and providing great service. Many found their meals delicious and the service fast, contributing to a pleasant dining experience. However, some people were dissatisfied with the product quality, citing issues like small portion sizes, cold food, or items being undercooked or overcooked. There were also concerns regarding service, with some experiencing slow service, dirty utensils, or incorrect orders. Additionally, some customers noted issues with their orders, such as missing items or long wait times for pickup.

What people talk about most

Service

Users describe ambiguous interactions with service, with many praising specific servers like Kathie, Kailee... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers found the food fantastic... See more

Staff

People report positive experiences with staff, frequently highlighting their friendliness, attentiveness, and... See more

Quality

Consumers find quality to be ambiguous, with some praising the food as stellar, fantastic, and tasty, noting... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise friendly staff who... See more

Based on these reviews

Rated 2 out of 5 stars

Dinner after the Christmas Swiss Chalet special was a disappointment. My soup came with a spoon that was not clean and a fresh replacement never arrived. I used my coffee spoon. My husband never... See more

Rated 2 out of 5 stars

Thanksgiving Feast is usally a winner. This time not so much. The chicken piece was soooooo small!!! Nothing to give thanks for. The Market vegetables with cheese was salty and so full of garlic!!No... See more

Rated 2 out of 5 stars

We went to the Swiss chalet on Dufferin Street on Thanksgiving. We were there early. The service was incredibly slow because they were understaffed. And as it got busy and got even worse. Then they br... See more

Rated 2 out of 5 stars

Ordered at the take out counter Dec 6 2025 the Festive Family meal and had fries as 2 of my side choices. The fries were inedible! You know when you have left over fries and try to warm them the next... See more

Rated 2 out of 5 stars

Nice waitresses, but it was gross and gave me diarrhea. French fries tasted like they cooked them in the microwave.

Rated 5 out of 5 stars

Our social committee at a condo building arranged for Swiss Chalet at Calgary Country Hills to cater 38 Festive Dinners. The manager, Max, was very accommodating to satisfy our requests, gave us a gr... See more

Rated 5 out of 5 stars

We had a great server (SINU).Took us to our table with menus took our drink order told us about the 2 can dine that's we chose. The new reservations are very homey and cozy. Haven't been to this locat... See more

Rated 5 out of 5 stars

I suspect that the reason for so many bad reviews of Swiss Chalet depend upon location. I attend the location at Henderson Drive and Yonge Street in Aurora daily. Yes daily. My experience with this... See more

Rated 5 out of 5 stars

Swiss Chalet on Queenston Road is my family's favourite location. The staff are so incredible which creates a great vibe. Margarita was our server and she is fantastic! The problem was that it was... See more

Rated 1 out of 5 stars

Dinner for 2 - portion sizes were small for the chicken, soggy burnt fries, dry chicken in the spring rolls. Uber eats would not give me a refund, live chat from support wouldnt do anything said its u... See more

Rated 1 out of 5 stars

Terrible dining experience. Swiss Chalet Restaurant, 1240 Rymal Rd. E., Hamilton, ON: Small chicken leg; requested bacon on caesar salad, got none; no celery in caesar cocktail, had no celery in res... See more

Rated 1 out of 5 stars

The Festive “Special” was a joke and an insult. You receive a little ball of dressing, which you can tell was doled out with an ice cream scoop. You also receive a tiny two- bite portio... See more

Rated 1 out of 5 stars

We waited over an hour for our chicken meals. We arrived at 5pm and finally left by 6:30. I had the popcorn shrimp appetizer. After a little bit of time the waitress told us that the chicken would ta... See more

Rated 1 out of 5 stars

I should have read the reviews before visiting. We Visited around 18:00 on a Saturday. Place was less than 50% full but several groups were waiting. Swiss chalet are advertising rib deals but gu... See more

Rated 1 out of 5 stars

I was staying at a motel in Barrie and thought I would get a take out meal at Swiss Chalet(Bayfield St.) Asked for pepper, salt and malt vinegar a Pepsi zero. and a lemon pie. When I got back to my r... See more

Rated 1 out of 5 stars

If I could give a negative a score I sure would. The location at Harmony in Oshawa left me waiting at Thanksgiving for 25 min for perogies and a half chicken dinner, cost just over 40$. The chic... See more

Rated 1 out of 5 stars

I came into the restaurant today for the first day of school to buy 2 swiss chalet poutines for my kids and had to wait over 15 MINUTES while watching another customer come after me, ordered his meal... See more

Rated 1 out of 5 stars

I ordered a quarter chicken white meat dinner with dinner roll mashed potatoes Swiss Chalet sauce and gravy. The chicken was dried out. The bun was hard and the mashed potatoes were cold. It's obvio... See more

Rated 1 out of 5 stars

This review applies to the Hurontario location in Mississauga. - Extremely poor service in the take-out department. - Arrived on time to pick up the order but no service at the front desk f... See more

Rated 1 out of 5 stars

We have been going to Swiss Chalet weekly for some time because our small, thin grandson eats so well at Swiss Chalet. Since the Festive Specials started, we have been ordering Festive Specials. In... See more

Rated 1 out of 5 stars

Can I give Swiss Chalet Delivery zero stars? Do not order from them online ever. Ever. Bottom-of-the barrel crap service. It’s all automated, of course. Like many modern businesses, all automated and... See more

Rated 1 out of 5 stars

Terrible dried out chicken ribs . Ordered extra bun received no butter . The fries looked like they sat on heat rack . By the time delivery was made this so called food was not fit for a dog . Spendin... See more

Rated 1 out of 5 stars

Recently had Swiss chalet frozen chicken pies & they were awful. Trust me when I tell you, stay away from there frozen chicken pies

Rated 1 out of 5 stars

We went to your Bloor St location and were very disappointed with the service and the food. The chicken was undercooked, the shrimp was undercooked. The other plate the fish was fine but the shrimp... See more

Rated 4 out of 5 stars

Our waitress at the Fairway Road location, Betty-Lou was fabulous. She was witty, sassy, and kept us smiling. The restaurant was very busy and the food took quite a while, but she made the wait wor... See more

Rated 4 out of 5 stars

The waitress Tharv was very pleasant. The time the meal was brought was good. The only hiccup we had was when our meals were brought, we had no cutlery. As Tharv had already walked away, I walked o... See more

Rated 5 out of 5 stars

The best dinning experience I’ve ever had. The food came fast and my chicken was amazing! The lemonade was perfect, possibly the best lemonade that money can buy. Defiantly recommend

Rated 5 out of 5 stars

Swiss Chalet in Owen Sound, Ontario Cathy B was excellant in serving us , curtious and fast. Very responsive to our needs.

Rated 5 out of 5 stars

We had a fantastic waiter named Paul at the Alliston location 1918. Very good at his job and remembered everything and then some. He was very friendly and funny too!! Great to talk to. Keep up the gre... See more

Rated 5 out of 5 stars

KAMAL!!! I am a Canadian living in the USA but I need my SC fix each time I visit the TO area. This time at Resolution Dr in Brampton. Food is always stellar and I am a sauce fiend. Generally service... See more

Rated 5 out of 5 stars

We ordered to 2 can dine with Kyaira. The food was tasty. The service was fast and friendly.

Rated 5 out of 5 stars

Shanel was very pleasant and provided great service. Great meal and atmosphere was welcoming because of her.

Rated 5 out of 5 stars

I’m from out of town, but was having lunch at one of my favourite spots, Swiss Chalet in Georgetown . Jennifer was an awesome server and the food as always was amazing.

Rated 5 out of 5 stars

I'm a Senior Citzen and came for lunch at the Owen Sound SC. Our Server was a delightful young woman "Moeesha". She was freindly and greeted us right away....getting of drink order. There had been a... See more


2.9

Average

TrustScore 3 out of 5

412 reviews

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Rated 1 out of 5 stars

Horrible service

I don't know if it was because I was alone that I was so ignored after my dinner was served but I felt totally ignored. I wanted to ask for a roll that I could actually bite into without breaking a tooth or even maybe substitute for coleslaw but could not catch his attention. Never once did he approach my table or even look my way so I could have the problem rectified. He was giving all the other patrons his full attention but not once did he even acknowledge I was even there. Chicken was good, fries so-so, 1 little tsp. of cranberry sauce on a piece of wilted lettuce and dressing was a glob of unidentifiable origin. I will never order the festive meal ever again

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Paris, Ontario filthy hole

Paris, Ontario location. Manager woman dropped chicken on the floor, out of sight except mine. She picked it up and put it in a diners plate, and served it.
I will NEVER return. What a scag!

7 November 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed and disgraced

Ordered two meals and recd my package just now. Was amazed at the size of leg and thigh and breast. In these meals. The size of leg and thigh was about 3 in and the beast was about 4 in. Were these chicken parts or poussin parts?? So very disappointed!!!!

16 November 2024
Unprompted review
Rated 1 out of 5 stars

Don't count on points being returned

In 2023 I tried to do an online order through Swiss Chalet. The company cancelled the order, but not before they removed 2,000 points from my Scene+ card. I asked them to put these points back; they told me Scene+ would return them, but it would take time. Almost a year has passed, and they have not returned the points. If you call Scene+ they claim the restaurant must return the points. When you do online, you do not get a receipt; at least I did not get one! I wrote to Swiss Chalet. They requested the receipt. But, I did not receive one since I cancelled the online order on the phone with their representative. Who also told me that Scene+ would return the points. Joke that was. I am not impressed; once I use all the points, I will discard this card for good. I will not return to Swiss Chalet or use the Scene+ card. Both cause constant problems and no one can tell the truth.

9 December 2023
Unprompted review
Rated 1 out of 5 stars

bought two chicken wraps to take home…

bought two chicken wraps to take home for supper , bought in Waterdown - i live 30 minutes away. Ordered one with side of onion rings , one with side of garden salad. Garden salad was packed in a container and it consisted of old brown lettuce with tow tomatoes wedge - that was it!!!! , i threw it out. advised i should have returned , yes i needed to drive another hour round trip to do this.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Making our family happy…

In North Bay, ON., we were seated quickly and served promptly! They accommodated us without hesitation with son in a wheelchair. Our waitress was very pleasant and attentive... the portions were huge and delicious!

13 October 2024
Unprompted review
Rated 5 out of 5 stars

FRIENDLY SERVICE

LOVE TO GO TO THE SWISS CHALET IN BRANTFORD ON, WHICH WAS RECENTLY REMODELED. THE WAITRESS, TERRIE, ALWAYS TAKES TIME TO TALK TO ME,SHE IS AWESOME ! THE FOOD IS DELICIOUS !

27 October 2024
Unprompted review
Rated 5 out of 5 stars

The Best Swiss Chalet!

Drew and I have been going to the Swiss Chalet on Fairview St Burlington… we love this restaurant our waiter Ramiro R is the best.. he is so pleasant and very accommodating to our needs.. we love him that’s why we keep coming back.. the restaurant and everyone working there do a great job.. all I can say is we will keep coming back!!🤗

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Reserved Thanksgiving dinner for 9…

Reserved Thanksgiving dinner for 9 adults October 13, 2024. Staff were welcoming, our waitress patient and accommodating in spite of the majority of the orders were different. Food, as usual, very good. Yonge & St. Clair location.⭐️⭐️⭐️⭐️⭐️

12 October 2024
Unprompted review
Rated 1 out of 5 stars

Food was almost 2 hours late

Family Feast was a disaster. Ordered ahead at noon for 5pm and was not ready until 6:45. Toddlers had to be fed alternate meal and put to bed before we could eat. They took our order with a variety of pies and then ran out and gave us all pumpkin which we hate. Forgot two of our side dishes. I will never order there again! Important family holiday ruined.

13 October 2024
Unprompted review
Rated 2 out of 5 stars

Order#20241013 1754144

Order#20241013 1754144
I places a pickup order and when I got there I had to wait for an hour before I got my order. They said it would be ready in 15 minutes. The order was cold when I got it home and microwave fries are soggy and tasted terrible. I also wanted 1 gravey and they couldn't get that right and gave me the terrible dipping sauce. This place was so miss managed it was ridiculous. Never again at this place and worst meal ever.

13 October 2024
Unprompted review
Rated 1 out of 5 stars

At terrible delivery service !!!!!!

At 5:45 p.m. Yesterday evening I placed an order for delivery from Swiss chalet at the Linden park mall in Brantford, Ontario, they gave me an ETA arrival time of 6:27 p.m. next thing I know it was 628 then 629 then 6:32 and 6:35 and 6:39 then 6:47. I waited and waited before I called them to get an idea update on where my order was. I had to go through three different people before I got somebody who would tell me where it was and then they told me that. Oh don't worry it won't be cold. Well when I finally got it at 6:53, the fries were cold. The gravy mildly hot and the chicken sandwich which was supposed to be a hot chicken sandwich was fine but it wasn't a hot chicken sandwich because the gravy was mildly cold So do not trust Swiss chalet to get you your meal. When they say it will arrive I never will again if I want to Swiss chalet I guess I will just have to get up and go get it myself. But it is highly unlikely I will ever eat it again even though I like it very much

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience …

Hello and good day,my wife and I came into the restaurants last night, and for the first time we sat in Rebecca's section,besides the lovely conversation we had about the season's changing,Rebecca was cheerful and laughing,the service was quick and wonderful,looking forward to coming back and sitting in her section again

5 October 2024
Unprompted review

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