Swiss Horology Reviews 

264
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

3rd transaction with Dia, this time a sale. Price agreed in principle & subject to inspection prior to pick-up. Watch authenticated and funds received within hours. Extremely courteous, knowledgeable... See more

Rated 5 out of 5 stars

Been looking for an Omega Spectre for months. One came up on Swiss Horology at best price I'd seen anywhere. Slightly hesitant as not heard of company before. Very easy to communicate with on the... See more

Rated 5 out of 5 stars

Swiss Horology are quite special, combination of fair pricing, absolute transparency,and totally deliver on what they say. As a 72 year old who was very nervous of the whole platform they did everythi... See more

Rated 5 out of 5 stars

I travelled from Montreal using a flight to complete the transaction. I have to say, Valentin’s welcome was truly exceptional. We spent over an hour talking about watches, and it made the whole exper... See more

Company details

  1. Watch shop

About Swiss Horology

Information provided by various external sources

Customer Service


We aim to provide you with the best service possible both before and after making a purchase with us. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish and to build a long-lasting relationship with all of our clients.

Guaranteed Authenticity


All of our watches are checked for authenticity by our watchmaker and we pride ourselves in only stocking the best quality watches for our clients.

14 Day Money-Back Guarantee


We understand that buying a watch online can be a daunting experience and sometimes condition may be subjective, which is why we give you a fourteen-day, no questions asked returns policy on all watches purchased with us.

International Shipping


We have clients from all over the world and work with couriers to ensure that our watches are safely delivered to you regardless of where you are located or need your watch shipped.


Swiss Horology


Swiss Horology prides itself on providing an outstanding service offering a vast selection of new and used watches on the market at the most competitive prices. When we do not have a particular piece in stock we can always source the watch from our trusted network of dealers, inspect the watch for you and deliver to you wherever you are in the world.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

264 reviews

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No recent history of asking for reviews

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4.7

All reviews

(264)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Service - Brilliant watch

From an email enquiry about trading my watch for one of theirs and wearing my new watch took 2 days despite us both having to post items each way! Fantastic service - very fair prices (both trade in and purchase) - and an excellent choice of watches. A very trustworthy firm! Couldn't be happier with my new Omega. Will definitely buy from them again

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Great overall experience

Great overall experience. Very responsive in dealing with my queries on the online chat. The watch was delivered in person, impeccably packaged and in amazing condition, as described. Delivery was totally flexible to suit my timings. They went over and above.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, quick to respond and courteous. Very quick to deliver! Item as described and even with a better strap than advertised which was a pleasant surprise.
Good price, one thing was missing from the full set but had checked this and were honest about this so not a big issue.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

First timer!

Purchased a watch from Swiss Horology, communication was excellent and fast. Never bought remotely like this before so was slightly hesitant, shouldn't have been. Everything when exactly as promised. Extremely happy with the watch and the service provided. Hope to do more business in the future. Highly recommended.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Everything was very straight forward and I was very happy with my watch when it arrived. I will definitely be dealing with Swiss horology again in the near future!

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic buying experience

Fantastic buying experience. The communication was great throughout and delivery was scheduled around my plans, which was appreciated. I recommend Swiss Horology without hesitation!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Impeccable Service

Purchasing my first luxury watch from Swiss Horology was a fantastic experience. Despite the initial apprehension of buying such a significant item online, they went above and beyond to address all my queries promptly. The service was impeccable, and I highly recommend them. Looking forward to future transactions with Swiss Horology.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Great experience buying a VC.

Great experience buying a VC.. efficient and courteous to deal with. They also are watch enthusiasts and know the market well. Highly recommended. Overall very happy

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Trustworthy, professional people with a quick response. I dealt with Dia whom I strongly recommend. Very pleasant person to deal with

22 November 2023
Unprompted review
Rated 5 out of 5 stars

The perfect team

The team at Swiss Horology are very professional, knowledgeable, and friendly. Throughout the entire purchase process, they were very helpful and informative, going out of their way, making the entire experience wonderful. To top it off, the watch was hand delivered to me. Top class service, highly recommended, no wonder they have a such a high number of 5* reviews. I will definitely be reaching out to them when making my next purchase.

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Making a large purchase internationally…

Making a large purchase internationally online can be a bit dicey, but Swiss Horology made it a breeze and less nerve wrecking. Quick and responsive along the entire purchase including post sales. Will definitely be back for the next piece.

3 November 2023

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