Swiss Refurb Reviews 106

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's knowledge, skill, and helpfulness. Many people are delighted with the product quality, noting that repaired items often look brand new and exceed expectations. The company's pricing is frequently mentioned as fair and reasonable, especially when compared to alternative options. Reviewers also appreciate the efficient and speedy service, often receiving their items back in a short timeframe. The overall quality of the work and the positive interactions with the staff contribute to a highly satisfying customer experience.

What people talk about most

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the fast,... See more

Product

Clients share positive opinions on product. Many customers are delighted with the refurbishment of their... See more

Staff

Users describe positive interactions with staff, consistently praising their knowledge, skill, and... See more

Quality

People report positive experiences with quality. Customers are highly satisfied with the refurbishment of... See more

Price

Customers had positive experiences with price. Reviewers consistently found the pricing to be very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Martins repaired two of our old Rolex bracelets quickly, efficiently and superbly. This is a tremendous artisan service. I think the point to make, is that using Martins is infinitely better tha... See more

Rated 5 out of 5 stars

Just before my trip to West Malling to buy a new Oyster bracelet I arranged to drop into the Crawley shop to see Martins and had a chat about the works required for my very worn 21 year old Role... See more

Rated 5 out of 5 stars

Martins is a genius in repairing Rolex bracelets. My 1986 Rolex 16800 bracelet needed some tlc after being nearly 40 years old. This watch means so much to me and was very apprehensive about lettin... See more

Rated 5 out of 5 stars

Martins is true craftsman and passio ate about what he does. He did a wonderful job of bringing my 1988 daytona bi-metal bracelet back to life! Communication is perfect and lots of images of the work... See more


Company details

  1. Watch repair shop

Written by the company

At Swiss Refurb we can restore and refurbish worn Rolex bracelets including Jubilee, Oyster and President bracelets. The bracelets will be assessed for wear and damage, pins and tubes will be replaced and the bracelet will be tightened and return to a factory finish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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Rated 5 out of 5 stars

Quality Service and Product

The bracelet of my Rolex Oysterdate, purchase in 1986 was showing signs of wear, with the links becoming floppy and loose. A previous encounter with the OEM proved costly and only after a lot of to-ing and fro-ing did they agree to replace just the clasp.

I saw Swissrefurb's advert come up on Facebook and decided that they offered a better alternative to the OEM. After getting in touch with Martins he informed me that he needed only the bracelet and not the whole watch which also set my mind at ease, along with the physical address.

Martins kept me posted on the progress, sending photos of the work as at was moving forward.

A small piece was missing and he kindly sent me a link for the piece on ebay.com These too, were supplied the item quickly and as I write I am awaiting its arrival when I can bring it to a local jeweller to re-attach watch to bracelet.

Martins also sent a photo of the proof of postage of the bracelet, which was well packed and showed no signs of damage.

I would thoroughly recommend this service.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Two old Rolex bracelets superbly restored…

Martins repaired two of our old Rolex bracelets quickly, efficiently and superbly. This is a tremendous artisan service.

I think the point to make, is that using Martins is infinitely better than going to Rolex and having them replace a bracelet - firstly Martins is cheaper, secondly when you buy a new bracelet with Rolex you’re forced to hand over your old bracelet to them free. Thirdly, replacing a vintage bracelet with a new one as opposed to repairing the original is widely considered detrimental to the value of the watch.

Trust Martin with your treasured watch bracelet. I am sure you won’t regret it. We’re delighted with the result.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Just before my trip to West Malling to…

Just before my trip to West Malling to buy a new Oyster bracelet I arranged to drop into the Crawley shop to see Martins and had a chat about the works required for my very worn 21 year old Rolex Oyster gold/steel bracelet.
What a lovely chap!
Estimate obtained for repairs from Martins and a lot of laser work and polishing involved!
What can I say guys …. It looks and feels brand new and why would you pay £3000+for a replacement?
Thank god this service exists.
I highly recommend you use Martins, you won’t regret it & you will be amazed.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first-class experience from…

Absolutely first-class experience from start to finish. The repair work was completed to an exceptionally high standard and my watch now looks perfect. Communication throughout was excellent, clear, prompt and genuinely helpful. It is rare to find someone who takes such pride in both their craft and customer service. I highly recommend Martins watch repair professional to anyone looking for quality workmanship and reliability.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional refurbishment

Exceptional refurbishment of the Oyster bracelet for my 16600 Sea Dweller.
Good updates throughout the process from the initial call to confirm work required through to the final stage of it being shipped.
Lovely work that’s invisible and saved a considerable amount over replacing the bracelet.
Highly recommended.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Martins is a genius in repairing Rolex…

Martins is a genius in repairing Rolex bracelets. My 1986 Rolex 16800 bracelet needed some tlc after being nearly 40 years old. This watch means so much to me and was very apprehensive about letting anyone touch it. This man brought it back to its former glory making it look like new at the same time respecting the original look of the bracelet. I now wouldn’t use anyone else.
Thank you Martins.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

First class service from Martin

First class service from Martin. All the way through inspection, pictures of the repair in progress right through to completion and return of the bracelet which now looks like new. Very reasonably price and speedy service! Top job!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

First class service

From start to finish, great Communication I could not be happier with the work that Martin has carried out to my oyster bracelet I would 100% recommend to anyone wanting to go ahead with a refurbishment.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Would of given 6 stars for this refurbishment

Would of given 6 stars for the refurbishment of a 20 year old Rolex Jubilee bracelet, that had been worn every day and was returned to me in my opinion better than when I bought it , done in less than a week , fantastic service by Martin, would recommend 100%

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic job

Fantastic job, my watch and strap look brand new, everything was done well ,didn’t have to wait long also, would recommend him to anyone,

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary in every way

The service Martins delivers is so good I struggle to find adequate words. Exemplary, outstanding, professional, resulting in a refurbished watch bracelet that could not be distinguished from a brand new one and for a fraction of the cost of refurbishment by Rolex themselves. Do not hesitate to trust Martins with bringing your watch bracelet to as new condition. Communication, delivery, speed - all first rate

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent work from Martin and done in great time too. Don't hesitate he is excellent at his job! Cost of the work was fair too, considering the amount of work needed.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow!

Martin and his team did my bracelet and it came back in many ways better than new.

So much cheaper than Rolex and has made my watch feel like new again.

100% recommend using Swiss Watch Refurb

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Great repair to jubilee bracelet

Martins did a great job in fixing my very stretched stainless steel jubilee bracelet. I was able to drop it off and collect it a few days later. The bracelet looks new and the watch is much more comfortable to wear.
Many thanks.
Graham Ede

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Rolex Datejust

Martin did a fabulous job of refurbishing my wife’s well worn oyster datejust (worn daily for the past 30 years). The bracelet has been brought back to as new condition. Martin was great to deal with and I highly recommend his services.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Martins is true craftsman and passio…

Martins is true craftsman and passio ate about what he does. He did a wonderful job of bringing my 1988 daytona bi-metal bracelet back to life! Communication is perfect and lots of images of the work in progress are provided. I would not hesitate in recommending Swiss Refurb

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent result

My husband’s oyster watch bracelet was in a pitiful state but has been beautifully repaired by Martin at their Lithuanian site. We are delighted with the result and highly recommend Swiss Refurb.

23 May 2025
Unprompted review
Swiss Refurb logo

Reply from Swiss Refurb

Thank you for kind words. P.s. EU worksop was in Latvia not in Lithuania:))))

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