Swiss Refurb Reviews 106

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's knowledge, skill, and helpfulness. Many people are delighted with the product quality, noting that repaired items often look brand new and exceed expectations. The company's pricing is frequently mentioned as fair and reasonable, especially when compared to alternative options. Reviewers also appreciate the efficient and speedy service, often receiving their items back in a short timeframe. The overall quality of the work and the positive interactions with the staff contribute to a highly satisfying customer experience.

What people talk about most

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the fast,... See more

Product

Clients share positive opinions on product. Many customers are delighted with the refurbishment of their... See more

Staff

Users describe positive interactions with staff, consistently praising their knowledge, skill, and... See more

Quality

People report positive experiences with quality. Customers are highly satisfied with the refurbishment of... See more

Price

Customers had positive experiences with price. Reviewers consistently found the pricing to be very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Martins repaired two of our old Rolex bracelets quickly, efficiently and superbly. This is a tremendous artisan service. I think the point to make, is that using Martins is infinitely better tha... See more

Rated 5 out of 5 stars

Just before my trip to West Malling to buy a new Oyster bracelet I arranged to drop into the Crawley shop to see Martins and had a chat about the works required for my very worn 21 year old Role... See more

Rated 5 out of 5 stars

Martins is a genius in repairing Rolex bracelets. My 1986 Rolex 16800 bracelet needed some tlc after being nearly 40 years old. This watch means so much to me and was very apprehensive about lettin... See more

Rated 5 out of 5 stars

Martins is true craftsman and passio ate about what he does. He did a wonderful job of bringing my 1988 daytona bi-metal bracelet back to life! Communication is perfect and lots of images of the work... See more


Company details

  1. Watch repair shop

Written by the company

At Swiss Refurb we can restore and refurbish worn Rolex bracelets including Jubilee, Oyster and President bracelets. The bracelets will be assessed for wear and damage, pins and tubes will be replaced and the bracelet will be tightened and return to a factory finish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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Rated 5 out of 5 stars

Rolex bracelet re-pin👍

I was a bit nervous about sending off my partners Rolex strap to be re- pinned, I needn’t have worried, Martins kept me informed at every stage and the job he did was absolutely excellent. I would 100% recomend them.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional customer experience

If you are in any doubt about sending your watch bracelet for repair at Swiss Refurb, please don’t be. In a world where customer experience is now practically non existent Martins doesn’t just deliver to an exceptional standard, he provides a brilliant customer experience and keeps you updated throughout the process. My Daydate is back to looking brand new and I’m so pleased with the result.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

So pleased I found this service

So pleased I found this service. Martins was extremely helpful throughout the process and Im very happy with the result on my Oyster Date bracelet. The turnaround was brilliant also.
Thank you Swiss Refurb!

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic refurb on my very worn rolex…

Fantastic refurb on my very worn rolex bracelet, from start to finish an excellent service ,even met the man who did my repair ,and he put the watch back together for ne in the shop ,will definitely reccomend there service ,over and over again .... .

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Jaroslaw Gierczynski

I contacted swiss refurb, because in my country every service stated that my rolex jubilee bracelet was too damged for repairment. Martins took a look and said that he was able to repair it. My bracelet was so damaged that he had to rebuild more than 50 link but he made it and now looks like new. I can strongly recommend swiss refurb, contact with Martins was perfect during process of rebuilding bracelet, he kept me updated all the time. I am really thankful to Martins for job he made

3 November 2023
Unprompted review
Rated 5 out of 5 stars

I hope this review finds you in good…

I hope this review finds you in good spirits! I just wanted to take a moment to express my sincere gratitude for the amazing experience that you provided me. Your service was truly exceptional, and I am beyond thrilled with the results!

I would like to commend you on your top-notch customer service and excellent attention to detail. Your expertise and professionalism were evident, and you made the entire process seamless and stress-free.

Furthermore, I have already recommended your services to several friends and family members, and I will continue to do so in the future.

Thank you again for providing me with an experience that exceeded all of my expectations. I look forward to doing business with you again!

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Top quality

Great communication from start to finish. Propably not the cheapest but I am happy to pay for this kind of quality. I highly recommend this company. Also, very fast (total time the bracelet was away was about a week or so).

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, brilliant communication and jubilee strap looks like new. Would definitely recommend 👍👍👍

7 July 2023
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of utilizing Swiss Refurb to repair my Rolex Jubilee Bracelet, and I must say, I was thoroughly impressed. From start to finish, the experience was seamless and professional.

Firstly, the customer service was exceptional. The representative I spoke with was knowledgeable and helpful, answering all of my questions and providing me with a clear understanding of the services offered. They even provided me with a detailed breakdown of the pricing, which was very reasonable.

Throughout the process, they kept me updated on the progress and provided me with an estimated time of completion.

I was amazed at how well it looked. It was as if it had been restored to its original condition. The repairs were done flawlessly, and it looked like new.

Overall, I can't recommend thisSwiss Refurb enough. The customer service, attention to detail, and quality of work are all top-notch.

13 June 2023
Unprompted review
Rated 5 out of 5 stars

This is a true professional who did an…

This is a true professional who did an amazing job in refurbishing my rolex explorer II watch strap.
He gave me an accurate quote and kept in regular contact, sending me photos of the progress he was making.
I would highly recommend Martins. Thank you for a job done so efficiently.
I. Chapman, Notts. UK

12 May 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant workmanship

Brilliant work, Martin offers a superb service , good turnaround time and first class workmanship. I’ve had many bracelets done and very pleased with all of them

12 May 2023
Unprompted review

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