Swiss Refurb Reviews 106

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's knowledge, skill, and helpfulness. Many people are delighted with the product quality, noting that repaired items often look brand new and exceed expectations. The company's pricing is frequently mentioned as fair and reasonable, especially when compared to alternative options. Reviewers also appreciate the efficient and speedy service, often receiving their items back in a short timeframe. The overall quality of the work and the positive interactions with the staff contribute to a highly satisfying customer experience.

What people talk about most

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the fast,... See more

Product

Clients share positive opinions on product. Many customers are delighted with the refurbishment of their... See more

Staff

Users describe positive interactions with staff, consistently praising their knowledge, skill, and... See more

Quality

People report positive experiences with quality. Customers are highly satisfied with the refurbishment of... See more

Price

Customers had positive experiences with price. Reviewers consistently found the pricing to be very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Martins repaired two of our old Rolex bracelets quickly, efficiently and superbly. This is a tremendous artisan service. I think the point to make, is that using Martins is infinitely better tha... See more

Rated 5 out of 5 stars

Just before my trip to West Malling to buy a new Oyster bracelet I arranged to drop into the Crawley shop to see Martins and had a chat about the works required for my very worn 21 year old Role... See more

Rated 5 out of 5 stars

Martins is a genius in repairing Rolex bracelets. My 1986 Rolex 16800 bracelet needed some tlc after being nearly 40 years old. This watch means so much to me and was very apprehensive about lettin... See more

Rated 5 out of 5 stars

Martins is true craftsman and passio ate about what he does. He did a wonderful job of bringing my 1988 daytona bi-metal bracelet back to life! Communication is perfect and lots of images of the work... See more


Company details

  1. Watch repair shop

Written by the company

At Swiss Refurb we can restore and refurbish worn Rolex bracelets including Jubilee, Oyster and President bracelets. The bracelets will be assessed for wear and damage, pins and tubes will be replaced and the bracelet will be tightened and return to a factory finish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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Rated 5 out of 5 stars

Couldn’t get a better service!

Couldn’t get a better service!
My 1980s Rolex Jubilee bracelet was well worn when I bought the watch about 25 years ago. I was told that it was no longer secure and decided to replace with a leather strap a couple of years ago. I think I was quoted about £1800 from Rolex to replace it and that was on an exchange basis
I stumbled across Martins company on Facebook and decided to contact him and find out more about it
I sent off the bracelet and was sent images and video of all the stages of repairs
He then sent it back to me. (All in a week).
It is now as good as new and can’t thank Martins enough.
Extremely pleased. Tim.

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent craftsmanship with service to match!

Martins refurbished my watch bracelet very well- he exceeded my expectations by far. In the process he delivered excellent service at a very reasonable price.
I have no hesitation recommending - he is excellent at what he does and he does it very quickly too. He is also a very good communicator and keeps you in the picture on whats going on- I couldn't have asked for more.
Its very unusual to find this level of craftsmanship and service delivered at a very competitive price these days!
Without hesitation, highly recommended.

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Yacht Master bracelet

Fantastic service and communication from start to finish. Martins went above and beyond to fix my dads Yacht Master bracelet. It looks like a brand new watch. Can’t recommend highly enough. Thank you Martins!

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Two different Rolex bands

Sent two bracelets off, one bi metal Oyster and the other a 18ct President band. Both were refurbed to the highest standards and great communication via whatsapp on progress throughout. Highly recommended.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Bringing watches back to life ! Awesome

I found Swiss refurb through instagram which is not always the best place to start but made contact through the website. I was told I needed a new jubilee bracelet for my Rolex by a shop but decided to see if it could be fixed by refurb. Posted the bracelet off, they made sure I didn’t send them my whole watch. Gave me clear instructions and the whole process went smoothly. I got my bracelet back and my watch now looks brand new. Super happy, completely brought my watch back to life. Feel like I just bought a brand new watch. Well done Martins 🙌🙏

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Jubilee 1984 bracelet

Posted my rolex bracelet on the Monday. Martins sent me whatsapp to say it arrived on the Tuesday. He done the work on the Wednesday and sent me pictures before and after. He posted it on the Thursday and sent me pictures of postal receipt. Arrived on Friday morning. Great service and communication.. . As for the job he done on rolex bracelet fantastic. This is a bracelet from.1984 and is now like brand new. I would highly recommend Martins. Great job thankyou

10 March 2023
Unprompted review
Rated 5 out of 5 stars

My 1990 Submariner bracelet.

My 1990 Submariner bracelet was getting a bit worn and droopy , It was getting to the point I daren’t wear it. I have just received my refurbished bracelet back and have fitted it , it looks great , not over polished so the watch just looks totally original.

19 February 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from initial enquiry…

Fantastic service from initial enquiry to receiving my refurbished bracelet back. A 50 year old Rolex Jubilee which had been well used and was so stretched I was afraid to wear it, now almost as new and able to be worn and enjoyed for many more years to come.

16 February 2023
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, very fast turnaround which isn’t commonly seen in the watch industry. Will definitely use again.

Alfie at AlfieDoncasterWatches

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent 93150 Rolex strap refurb- thank you!

Martins helpfully guided me through the process of having my 93150 submariner strap refurbished recently. The strap was certainly showing its age, with a great deal of stretch and a poorly closing clasp - the cost of a new one from Rolex would’ve been prohibitive.

The comms throughout the process, from quotation to finished product, both by email and WhatsApp, plus accompanying photographs of progress, were second to none.

I’ve just received the strap back this morning by RM special delivery and its wonderful - firm, no stretch, and polished to look almost new - now happily installed back on my GMT.

I wouldn’t hesitate to recommend the service that Martins provided without a single doubt. One very happy customer thank you!

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service , excellent communication.. Extremely happy with the refurb and amazing straightening on my Rolex bracelet..highly recommended.. Thank you Martin

8 November 2022
Unprompted review
Rated 5 out of 5 stars

12 Star review!

as a long time Rolex Lover, I was sceptic at first and it took me 3 months to decide to actually get Martins to work on my Oyster band..and let me tell you; this was one of the best customer experience I ever experienced - from the first contact, explaining my issues with the band up until I shipped it in for repair. Martins did a spectacular job, even taking care of heavily damaged links. my Oyster band looks like new!! the turnaround time was also faster than I could blink. I HIGHLY recommend Martins and would give 12 stars if I could!.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Rolex Oyster Bracelet Repair

Great service from Martin, kept me updated all the way through and the end result was absolutely amazing.
The turnaround time was fantastic too and has given my Rolex oyster bracelet a new lease of life.

7 October 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous service

You always wonder if an Instagram feed really reflects a business you can trust, especially with an expensive item like a Rolex bracelet refurbishment. Martins was brilliant from start to finish, great communication, picture updates and clear, concise pricing. Super fast turnaround. My Oyster bracelet looks better than when it left the factory at a fraction of the price Rolex wanted to charge for a replacement. Would have no hesitation recommending Swiss Refurb.

8 October 2022
Unprompted review

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