What started as a research phase for us quickly turned into a firm order once we stepped inside the Utrecht showroom - Emre was amazing in walking with us and exploring different options. The delivery... See more
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5 stars for the full experience from start to finish. The advisor guided me with care and clarity. Every question was answered with patience and focus. I felt welcomed the moment I walked in. I also f... See more
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I’ve been using my Swiss Sense bed and mattress since February 2024, and I can confidently say it’s one of the best purchases I’ve ever made. Over the past year, my sleep quality has improved signific... See more
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Very easy and satisfying purchase experience! Even though the website offers a step by step process of online purchase, it really made a difference for us to show a salesman the list of items we were... See more
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Company details
About Swiss Sense
Written by the company
Met boxsprings, bedden, matrassen en beddengoed biedt Swiss Sense alles op het gebied van lekker slapen. Met de gedachte dat je het lekkerst slaapt op een bed en in een omgeving die jou op het lijf geschreven zijn, kun je bij Swiss Sense zelf je bed samenstellen en eindeloos variëren met de onderdelen van je bed. Zo is Swiss Sense er voor iedereen die op zoek is naar alles voor een fijne nachtrust. For. Every. Body. Bekijk de gehele collectie op swisssense.nl
Swiss Sense Boxsprings & Matrassen
Written by the company
- Kwaliteit en vakmanschap
- Wij garanderen jou de zekerheid van een jarenlange en zorgeloze nachtrust. Daarom ondergaan alle bedden en matrassen uit onze collectie intensieve kwaliteitscontroles in het Swiss Sense Quality Control Center in Uden, Nederland. Dé plek waar meer dan 100 jaar aan innovatie en onderzoek samenkomt in hoogwaardige slaapoplossingen. Zo weten we zeker dat, wanneer je gaat liggen op een bed uit de collectie van Swiss Sense, het jouw beste slaapervaring tot nu toe is.
- Slaapadvies met 100% tevredenheidsgarantie
- Wij bieden je de zekerheid van een goede nachtrust met altijd het beste productadvies. Omdat we daar zo zeker van zijn, mag jij 90 nachten proefslapen. Ben je daarna tóch niet helemaal tevreden? Dan vinden we samen een oplossing die jou geruststelt. Daarnaast bieden we uitgebreide productgaranties zoals 25 jaar garantie op frame- en veerbreuk, zodat jij jarenlang geniet van jouw nieuwe bed of matras. Dat is slapen zonder zorgen.
- Meer dan 100 winkels
- Ben je op zoek naar persoonlijk en deskundig advies? Bezoek één van onze meer dan 100 Swiss Sense winkels in Nederland, België of Duitsland. Onze ervaren slaapadviseurs staan altijd voor je klaar bij het samenstellen van jouw persoonlijk slaapsysteem of het beantwoorden van al je vragen. Ontdek de verschillende stijlen, kom proefliggen en ervaar alle mogelijkheden in comfort.
- Altijd een bed speciaal gemaakt voor jou
- We beloven jou altijd een bed dat jou op het lijf geschreven is. Of je nu jong bent of oud, klein of groot. Of je van klassiek houdt, modern of juist héél romantisch. Omdat geen mens hetzelfde is, stel je alle bedden uit onze collectie helemaal naar wens samen in stijl, comfort en budget.
- Zorgeloze slaapklaar-service
- Als jij zorgt dat de weg naar je slaapkamer vrij is, doen wij de rest. Onze vriendelijke nachtrustbezorgers leveren jouw nieuwe bed gratis en nemen de tijd om het vakkundig te monteren. Verpakkingsmateriaal nemen zij weer mee, zodat jij heerlijk kunt slapen vanaf het moment dat wij je slaapkamer verlaten.
Contact info
Meer dan 100 winkels in Nederland, België en Duitsland, Uden, Netherlands
- 085 068 7777
- contact@swisssense.nl
- swisssense.nl
4.5
Excellent
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Swiss Sense
Goodmorning Sasmaz,
Thank you very much for the 5‑star review.
We’re delighted to hear that you had such a wonderful experience. Great to see that you placed an order with us!
We wish you many nights of comfortable sleep.
Kind regards,
Sophie from Swiss Sense
Smooth experience and amazing products
What started as a research phase for us quickly turned into a firm order once we stepped inside the Utrecht showroom - Emre was amazing in walking with us and exploring different options. The delivery went super smooth as well, with kind, careful and super fast montaje engineers. Everything was neatly arranged in the agreed deadlines. Thank you
2 February 2026
Unprompted review
Reply from Swiss Sense
Dear Ovidiu,
Thank you so much for your wonderful review!
We’re delighted to hear that your experience in our Utrecht showroom and later during delivery,
We’ll make sure your kind words reach Emre and the delivery team.
Enjoy your new bed, and feel free to reach out if we can help with anything in the future!
Kind Regards,
Nathalie from Swiss Sense
Friendly staff in Cruquius shop
Friendly staff in Cruquius shop, especially Pim was very helpful with helping my wife and me choosing good bed setup and matrasses
4 December 2025
Reply from Swiss Sense
Goodmorning Rafal,
Thank you for your kind words!
Great to hear that the team in Cruquius and especially Pim helped you and your wife find the right bed setup and mattresses!
With kind regards,
Demi from Swiss Sense
Best advice for a boxspring bed
We were looking for a boxspring bed. Problem was that there was so much supply, it was very hard to make a choice. Swiss Sense was the first shop, that gave us really good advice on what we could best choose. So we ordered a bed there and now, one year later, we are still very happy with it. Not the cheapest, but highly recommended
5 September 2025
Reply from Swiss Sense
Goodmorning Ed,
Thank you for your wonderful review.
We’re delighted to hear our advice helped you make the right choice and that you’re still so happy with your bed after a year. Highly appreciated!
With kind regards,
Demi from Swiss Sense
Felt like there was a lack of honesty…
Felt like there was a lack of honesty from the sale person and he tried to sell a product despite the fact that next day there was a discount for the same product that he did not mention.
30 November 2025
Reply from Swiss Sense
Goodmorning,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and understand your concern. We’ll forward your comments to the store where you made your purchase so they can review and explore possible solutions.
Kind regards,
Demi from Swiss Sense
I'm still waiting for my bed
I'm still waiting for my bed, but the sales advisor in the store was very helpful and professional. I recommend that store. I'm very happy, exited and I can't wait for my new bed :)
9 December 2025
Reply from Swiss Sense
Good morning Anna,
Thank you very much for your review.
We are delighted to hear that you are satisfied with the service you received at our shop in Venlo.
Just a little more patience and you will be able to enjoy your new box spring. We wish you many pleasant nights of sleep!
Kind regards,
Famke from Swiss Sense
As it should be
6 December 2025
Reply from Swiss Sense
Dear Sir or Madam,
Thank you very much for your 5-star review.
We are delighted to hear that you are satisfied with our service and products.
We wish you many nights of wonderful sleep!
Kind regards, Sophie from Swiss Sense
Great in-store service
The in-store saleswoman was absolutely great, patiently explaining all different options, and helping us choose the right bed and mattress – even staying past closing time to complete our order. Outstanding customer service in the store. We look forward to getting the bed!
2 December 2025
Reply from Swiss Sense
Good morning Matt,
Thank you for your wonderful feedback!
We're thrilled to hear that our saleswoman went above and beyond to assist you.
Enjoy your new bed when it arrives!
Kind regards,
Demi from Swiss Sense
Non-Customer Centric Company Experience
I have created an order from Swiss Sense Hoorn that I have explained my situation that I do not have any mattress at my home which is really important to have a quick delivery mattress in my end. After talking with saleswomen in the store that she has confirmed that 3 business days will it take to get our mattress to our home. In the moment when we were creating the purchase order, due to some problem of payment system, the saleswomen has been informed us that the payment can be handled in the delivery day. After this purchased day, something strange to be happen.
1) We are inside of the 3th week after the purchase that the mattress did not deliver to us.
2) We made many calls to swiss sense head quarter and Hoorn branch but they do not know actually where our mattress at the moment. The worst is that they also do not know when it is going to be delivered to us.
3) In a sudden when we are inside of the second week, I have gotten an email from Swiss Sense that was saying I have to pay before otherwise I am not able to get my bed. The problem that I would be able to pay it before even the store was knowing the urgency of ours but to just be able to proceed the process, I ended up with the mattress payment in same day that email has been shared to us.
4) Today I and my husband made couple of calls and the things that still they do not know where our mattress or even they are not able to assume how much more time it is going to take.
I have lived 3 different countries before but I can say that this is the first time I am seeing that a company who sells something do even not know where their products. In the 20th centuries how can this be possible ? The delivery pipeline is not something new for the such of companies.
The store says now to us we have possibility to cancel this order without any charge but I have already spend 3 weeks with nothing. I do not recommend Swiss Sense at all. They can provide quality but they are lack of professionalism and customer - centric company.
11 November 2025
Unprompted review
Reply from Swiss Sense
Dear Merve,
Thank you for your review.
We’re truly sorry that the delivery time hasn’t met your expectations. We understand how disappointing this can be, especially when you’re counting on a quick delivery.
Due to the exceptional Black Friday rush, shipping may take a little longer than usual. This is also mentioned on our website, but we understand that this doesn’t make your experience oke.
We’ve requested your contact details via Find Reviewer and hope to hear from you. Unfortunately, we have not received a response to this. If there is anything else we can do for you, please send us an email at: Webcare@swisssense.nl.
Thank you in advance for your efforts.
Kind Regards,
Lotte from Swiss Sense
Great quality
Great quality, very good prices, and the personel was very helpful and supportive. The quality of the bed and the extras is amazing definetely worth the purchase. :)
29 June 2025
Unprompted review
Reply from Swiss Sense
Good afternoon Sir or Madam,
Thank you for your wonderful review!
We are delighted to hear that you are so satisfied with the quality, prices and assistance provided by our team.
We are pleased that you love the bed and extras and that your purchase was well worth it. We wish you many comfortable nights!
Kind regards,
Mylène from Swiss Sense
Great product, less than optimal response time support
Ordered the cool one pillows, unfortunately I only received one (instead of two) but after contacting support the 2nd one got sent without any issues. Only downside was the response time.
15 April 2025
Reply from Swiss Sense
Hi Thijmen,
Thank you so much for sharing your experience!
We’re happy to hear the second pillow arrived without any issues. We truly appreciate your patience and apologize for the delay in response, Black Friday is an incredibly busy period for us.
Regards,
Nathalie
Good service/quality
Glad to do business with Swiss Sense. They informed me well during the whole process, even called just before arriving. The service was excellent. On top of that I'm satisfied with the bed. Seems to be good quality.
21 September 2025
Unprompted review
Reply from Swiss Sense
Goodmorning Mathijs,
Thank you for sharing your experience!
We're happy to hear that you felt well-informed throughout the process and that everything went smoothly.
Enjoy your new bed and we wish you many nights of great sleep!
Regards,
Nathalie
!! Do not buy from Swisssense !!
Extremely disappointed with Swiss Sense quality and customer service.
I bought a bed frame from Swiss Sense, and within a short time the color of the wood changed and the smooth finish completely disappeared. It looks nothing like the product I purchased. I contacted customer support, and they sent a technician to inspect it. The technician confirmed that it was not caused by customer error and even told us that the product would be replaced. However, their so-called “quality department” later declined the replacement with no proper explanation.
This is absolutely unacceptable for a company that markets itself as high-quality and reliable. The product quality is poor, and the customer service is even worse, misleading, inconsistent, and unwilling to take responsibility. I would strongly advise others to think twice before buying from Swiss Sense.
1 October 2025
Unprompted review
Reply from Swiss Sense
Dear Sir,
Thank you for taking the time to share your experience with us. We are sorry to hear that our service did not meet your expectations.
Your comment has been carefully reviewed by our quality department. As the issue relates to the natural properties of untreated wood used in the bed frame, it is considered inherent to the product. Therefore, we regret to inform you that we are unable to process your complaint, as has been communicated to you through multiple channels.
We have noticed that this review has been shared across multiple channels. While we understand your disappointment, our position on this matter remains unchanged.
We hope this explanation provides clarity and remain available should you have any further questions.
Kind regards,
Famke from Swiss Sense
3000 Euro Bed Frame visibly damaged in couple days
Paid €3,000 for an oak bed that became visibly dry and damaged within days. Both store and technician confirmed it was abnormal and promised replacement. SwissSense later refused and closed the case. Complaint now filed with De Geschillencommissie Wonen.
17 October 2025
Unprompted review
Reply from Swiss Sense
Goodmorning,
Thank you very much for taking the time to share your experience with us.
We are sorry to hear that our service did not meet your expectations. Your comment has been carefully reviewed by our quality department. As the issue relates to the natural properties of untreated wood used in the bed frame, it is considered inherent to the product. Therefore, we regret to inform you that we are unable to process your complaint, as has been communicated to you through multiple channels.
We have noticed that this review has been shared across multiple channels. While we understand your disappointment, our position on this matter remains unchanged. We hope this explanation provides clarity and remain available should you have any further questions.
Kind regards,
Lotte from Swiss Sense
SCAMMERS!
SCAMMERS!
Paid €3,000 for an oak bed that became visibly dry and damaged within days. Both store and technician confirmed it was abnormal and promised replacement. SwissSense later refused and closed the case. Complaint now filed with De Geschillencommissie Wonen.
17 September 2025
Unprompted review
Reply from Swiss Sense
Dear Sir Karaman,
Thank you very much for posting your review.
We regret that you are not satisfied with our service and would like to see what we can do for you.
In order to discuss your experience with you, we requested further contact details via Find Reviewer. Unfortunately, we have not received a response.
If you would still like to contact us, please feel free to send an email to webcare@swisssense.nl.
We look forward to hearing from you.
Kind regards,
Famke from Swiss Sense
Order delayed 5 times and for 16 weeks
Entire order delayed 5 times. to be delivered week 41, now best case week 4. Called 6 times, order can't be changed online, sheets can't be delivered later. They never called back, no compensation, no way to escalate to management, no apology, no proactive communication, just explaining the same story to a different person every day. If you wish to truely experience bad service, buy a bed at Swiss Sense. Never written reviews before, for this case I make an exception.
22 October 2025
Unprompted review
Reply from Swiss Sense
Geachte heer Hamerling,
Hartelijk dank voor het voor het plaatsen van uw review.
Zojuist hebben wij telefonisch contact gehad en verwijzen wij u graag naar de zojuist gestuurde e-mail.
Mochten er verder nog vragen zijn, willen wij u vragen op de e-mail te reageren.
Met vriendelijke groet,
Linda van Swiss Sense
Most comfortable nights sleep ever!!!!
15 July 2025
Unprompted review
Reply from Swiss Sense
Good afternoon Milan,
How wonderful to hear!
That sounds like the ultimate in sleeping comfort, which is exactly what we strive for. Enjoy many more relaxing nights in your new bed!
Kind regards,
Lotte from Swiss Sense
Still waiting on a mattress that was…
Still waiting on a mattress that was supposed to be delivered 10 days ago.
Sleeping on the ground while Swiss Sense throws mud at third party delivery company. No focus on customer service. Rather than working on a solution they wait for me to complain before reaching out
11 October 2025
Unprompted review
Reply from Swiss Sense
Good afternoon,
Thank you for your message. We understand that this is an unpleasant situation and apologize for the inconvenience.
As indicated in the email you received from us, the package is currently with GLS. In order to complete the delivery, it is important that you inform GLS of the address to which the package should be delivered. Once they have this information, they can schedule the delivery.
Kind regards,
Lotte from Swiss Sense
Richard at Amsterdam Johann Cruyff was…
Richard at Amsterdam Johann Cruyff was professional, friendly and knowledgeable. Helped us navigate the many choices by finding out our needs and matching them to the right bed. We are very happy with it
14 September 2025
Unprompted review
Reply from Swiss Sense
Good afternoon Diane,
What a lovely review, thank you so much!
We’re thrilled to hear that Richard at the shop from Amsterdam was able to help you so well. Guiding our customers to the right choice is exactly what we aim for, and it’s wonderful to know you’re happy with your new bed.
Sleep well and enjoy it!
Kind regards,
Mylène from Swiss Sense
Reply from Swiss Sense
Beste heer of mevrouw,
Hartelijk dank voor de 5 sterren review.
Wat fijn te vernemen dat je tevreden bent over onze service. Leuk dat je bij ons een bestelling hebt geplaatst.
We wensen je heel veel plezier van je aankoop!
Met vriendelijke groet,
Sophie van Swiss Sense
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