Swiss Sense Reviews 

Bought a bed and the combination topper and mattress is worthless, too many springs in the bed and the comfort is hard to find. The topper should bring comfort but in brought horrible nights. The exchange guarantee is not what it seems and you are referred to the general terms and conditions if you are not satisfied. Either a crappy bed, we slept better on our old mattress and no willingness to offer another product. In exceptional cases, we would get 1/3 of the new price back after 4 months, coulance right, almost 3K gone! and then we would have to return the bed. No bed and your savings are disappeared, really crappy service.

I ordered 2 matrasses 90 x 200 and Swiss Sense delivered 2 matrasses 80 x 200.

I called them and informed them about the incorrect matrasses delivered. A week later they called me to make a new appointment to pick up the incorrect matrasses and deliver the correct ones.

Eventually, I wanted to cancel the order as I was very disappointed (sleeping on the topper for 2 weeks) but the customer service representative told me that, if I want to cancel the order, then I will have to pay EUR 75 for collecting the incorrect matrasses delivered.

So, eventually I would be charged EUR 75 for their mistake.

I never had such an awful experience with any purchase. VERY DISAPPOINTING ! ! !

Terrible delivery service, 1st time they didnt bring a lift, came 2nd time 1 week later but didnt deliver as they didnt sync with the lift driver they came at different times, 3rd time they came and installed the but but turned out to be the wrong bed, and know dont know when we get the correct one. Have been sleeping on the couch for the past 10 days they are too slow with finding a solution, terrible customer service

Good service. Placing perfect and quick

The bed is amazing! Totally recommend!
We are finally sleeping well thanks to the new bed, after few months of tough sleep with back pain from the previous bed. The new mattress is extremely comfortable, totally worth the price!
Also, the shop assistants were really kind and helpful for helping us finding a solution. We totally recommend it!

The bed is really great, comfortable, great quality and great looking. There is only two cons I can mention: delivery time (it was planned in 11 weeks but end up in 15 weeks because of some flood happened. Even 11 weeks is too much) and price (which I can understand). Thanks SwissSense

I recently made two purchases from Swiss Sense with the expectation of receiving my orders during the 9th week, as agreed upon. However, I was informed that the delivery would be delayed until the 10th week, leaving me without a bed for an additional week (maybe more). This unexpected change in schedule has caused significant inconvenience and frustration. Despite reaching out to the company to request a rescheduling of the delivery to ensure timeliness, I have yet to receive a satisfactory response. The lack of communication and failure to uphold the agreed-upon delivery timeframe is highly disappointing. As a customer, I expect better service and accountability from Swiss Sense.

And this is why people choose Ikea instead of other companies like you!

Very good mattress. Since I bought it, my sleep has noticeably improved. I received the product quickly enough. Thanks so much for everything!

Fantastic experience at Sleep Sense Woonmall. Our advisor, Gianno, was very helpful. He explained the different types of beds, suggested specific models based on our sleeping preferences (back, side, front) and helped us try out as many as we needed until we found the perfect one. We also had a limitation, which was speed of delivery, so he helped us find the perfect bed that could be delivered within a few days.

Swiss sense was the first place we entered in the mall, so we wanted to check out more places before making the decision. Gianno understood completely and was very kind throughout the process.

He also went the extra mile to call his colleagues at their outlet shop in Noord to see if any mattress were available for immediate pick up. We liked the one we tried in the shop so much that we ended up choosing it. The check out experience was smooth and efficient.

I've tried to order mattress 2 times.
First time we waited for 2 months, when delivery came to us they said they don't accept contactless payments. They didn't notify us about that and we could not pay. So they take it back, courier said customer service will contact us soon to reschedule delivery date. NO ONE CONTACTED US, mattress just disappeared and support ignored us all the time.

After a couple of months we decided to order another one. Also waited for 2 months and in the scheduled date they didn't deliver us a mattress, without any notification. After we reached a customer service they said "yes, delivery date was changed, you will receive a message with details". They didn't event tell what was the reason, didn't apologies that I had to take a day off to accept delivery on that day.
And after a week they called me, I could not answer and called them back in 2 minutes. No one answered and then I've received an email "We tried to reach you today to schedule an appointment. However, we were unable to reach you and schedule the appointment."

And the rest of the day I've tried to contact them, no one replied, just ignoring. Nice!

if i could give it -1 stars, i would! An abolutely worst nightmare of my life with a company selling good sleeping solutions. we paid almost €3800 for a bed with storage (180x200) and 2 mattresses (90x200 each).they first sold us the spring-foam combi mattresses, when these gave me back pain - we could exchange them once for different mattresses. which we did, and paid the additional costs of the "superior" foam mattresses. almost ten days since we have the new mattresses, and they are equally bad on my back. i\ve never had back pain complaints sleeping on an Ikea bed + foam mattress for 8 years, and now we buy the expensive, and supposedly better bed and mattresses - and it gives me back severe back and shoulder pain. it has been an absolute waste of money, only to ruin my health. never again. now, i have been on their customer care number for 30 min, hoping to find a solution - but, i am still waiting.....
for anybody thinking of buying from swiss sense, i highly recommend to go to Ikea instead.

Meedenkend en communicatie super!
Top bedrijf, iedereen aan te raden!

Friendly, good quality, professional

Anet from the Arnhem branch was extremely knowledgeable and helpful. The quality of the products is great and a pretty impressive assortment to choose from

We had great sales experience with Randy in The Hague store. Found our perfect combination of model and textile within one single visit. Friendly and welcoming approach made us feel much comfortable. Thanks, once again.

Serious issue with the company's mission statement.

The company produces and delivers matresses. Today, they were supposed to deliver a mattress in my building (I live in an appartment). They arrived at 6 a.m. in the morning trying to ring the person who ordered the product. Apparently, the person was not home (OR awake) so instead they just ring the bells of all the other appartments in the building (AT 6AM!), including mine. Subsequently, how ironic, a company striving to deliver the best sleep quality, deprives a whole appartment building from their sleep.
Hence, I believe there is a serious issue in the communication of the management towards their employees about their mission statement

Super tevreden over de service van Swiss Sense!! En hun producten zijn fantastisch!!

I recently purchased a Gazella topper after having been chatting with the bot on the Swiss Sense website. I decided to give it a go and go ahead with the purchase. The service overall was excellent, the topper was delivered precisely on the indicated day and time, the chaufeur was very polite and asked if he should help me with the setup. After having slept on it for just two nights, I noticed how big of a difference it has made in my life! I am a belly sleeper with chronic insomnia, and this topper is a Gods sent. I finally am sleeping without pain. It has now been three weeks from my purchase so I can confidently write this review. For the price (median on the market) this is an excellent quality.

My wife and I went to the store without knowing anything about the types of mattresses and top mattresses. The seller was super friendly and helped us to choose the best option for us.
When our bed arrived we had the best night of sleep.
My wife always wanted to have a "hotel bed" and now we have one.
We are amazed by the product quality and highly recommend it!

So 3 days before our delivery was supposed to arrive we were sent a mail informing us that we have a single delivery slot of 7-8am. Despite we having rental furniture that needed to ve moved at 8, we were told that absolutely nothing can be done about scheduling and even if we subsequently rescheduled, the new delivery time maybe the same time. The customer service representative basically told us the it was our problem to deal with and not theirs. Add to this to the fact that our sidetables 'were damaged at the factory' and will now only arrive 3 months later, we have been absolutely shocked and disappointed with the poor attitude and absolute lack of interest in a legitimate customer issue.