Swiss Sense Reviews 

The staff patiently helped us out finding the optimal solution and delivery options. The explanation on materials, type of beds and advice to maintain the product were carefully provided. We are very happy with the mattress and bed frame, our quality of sleep has significantly improved.

Great Product. Quality of the bed is superior with utmost sleep comfort.

Total garbage! The most uncomfortable bed ever!

We called the company to check the bed under warranty after waiting for almost 1 month the guy came here just to tell us that we need to flip it every 2 months which we did! Buy Emma instead

Amazing bed, superb delivery service and when a little mistake was discovered it was fixed very professionally by Cecile from Customer Service. We would highly recommend buying your bed and accessoires here!

We bought a bed with pocket spring mattress from Swiss sense. The mattress was completely useless within 3 years of using it. We called the services to see what can be done. Each time we sit on our bed we keep on going in the mattress. Later, they sent a technician. He said you didn't turn the mattress as he sees the prints of sunlight on the sides which was weird as nobody informed us about it. Secondly, he told us that the springs are ok so it will not be in warranty. As I was pregnant, we really needed something. We ordered a mattress post delivery but it took couple of weeks after a repetitive mail exchange. This time it is a pocket spring 1000 mattress which is a firm mattress and ofcourse quite expensive but turns out that each time I sit on it, again the same thing happens which hurts my back big time. They offered 10% off on a mattress. I am not sure what was wrong with our old mattress as nothing changed after getting the new mattress though they doubled the number of springs and claimed to be the best mattress in their outlet. Every time, I take my few weeks old daughter with me on this bed, she keeps on falling at me due to this best mattress that they have. Now, I don't know what to do as we already paid for this mattress and need another one too while on being this postpartum period. I already had to wait for long to get this one and still not good. They also mentioned that their 500 spring mattress cannot hold the Weight of more than 60 kilos which sounds weird as never heard of buying a mattress according to the weight of a person. Anyways, now with 1000 spring mattress too the problem is not resolved. I am posting this to highlight my trouble to swiss sense as I do not have any more energy spending with swiss sense as they give us a telephone number again and again which is always out of service. Please see how much trouble it can cause to someone.

The worst and unreliable company ever!

We bought a bed 7 months ago and they broke it on delivery. They said they are going to replace it for which we waited for 2 months. Then they show up without the tools to remove the bed parts. They leave and come back in 2 months and with no tools again. They say they are going to re-order the bed because they can't disassemble it, so we wait for another 3 months. And today (7 months later in total) they show up at the door saying they don't know why they came. Every time we make contact with the company they seem to be taking notes and going to look into it, however after 7 months nothing has been resolved. Whatever you do please don't buy a thing from them!!!

Wow! Such amazing customer service from Sabine!! She was so knowledgeable about the products and she shared so much information with me that I couldn't resist but buy more than I expected. Sabine was very caring as a salesperson and passionate about Swisse Sense. I trust her valuable advise and looking very forward to receiving my new mattresses and new pillows. Thank you for all the wonderful help that I received today! I will let my friends know about the great help from Sabine!!

Very bad service ,
I went to the shop at Hoorn Netherlands today (26-04-2023) with budgets to buy nice beds and the seller (male) doesn’t help anything, when we sitting on the mattress he come and say don’t do that.

I have never seen any impolite and bad service like this in Netherlands ever. Of course we walked away and will never comeback to this bad brand.

If you really want to sell good stuffs pls also pay attention to hire the right people in the showroom.

We always heard a lot of good stories about Swiss Sense from our Dutch friends, so made a decision to spoil ourselves and finally get a quality bed. But how disappointing it was, after several months outside the guarantee to swap the mattress we both started getting pain in our hips and backs upon waking, which steadily got worse. Escalated with Swiss Sense who sent an expert to test the mattress and top mattress. Result: both were perfectly good and the issues were a due to personal experience??? Then radio silence. On holiday in other beds our issues start to improve, back home and we start to get the same aches and pains. Conclusion: Swiss Sense have a good sales personnel, but I feel they are not willing to help look for solutions when their products cause physical issues after the sale That’s unfortunate

My initial order had a 10 week delivery period, which extended to 17 weeks. After a couple conversations Swiss Sense they stepped up, apologised and compensated with 2 free pillows and an elevator. I really appreciate the turnaround in help, and fingers crossed everything arrives shortly. Thanks again!

I bought my bed from Swiss Sense in Mannheim, and the staff were amazing. I was assisted by Fabio Ferraro, and the overall experience was AWESOME! He has a lot of experience and explains all the details patiently in order to create the bed that really fits your needs. And more importantly, he was very friendly, polite, honest, and authentic. In addition to the service, Swiss Sense provides a wide variety of high quality beds in many different designs. To summarise, HIGHLY RECOMMENDED!

Bought a bed from swiss sense. Spent 4000 euros on a bed and the quality is worse than 1000 euro bed from ikea. First of all the assembly was incorrect and the electric slates for the bed broke after 1 minute of assembly. Then we had to wait 4-6 weeks for the new slated to arrive. Even after that the quality is extremely poor. We bought wooden frame in leam stained lacquer. The moment you clean it with any cloth, color comes off. Absolutely not satisfied with the quality. Quality of the mattress is also not good. Every morning we wake up with more back pain than before. We are considering to just replace the bed. It's not worth it.

The purchase process was very smooth - we were shown patiently ever mattress and bed configuration and the sales person (in Gent) was very friendly, understanding and patient with all our questions.

The delivery was also great - our custom-made bed arrived within the stated 12 weeks (we received a call after about 10 weeks to confirm that the bed was in depot, and to book our delivery slot). The delivery guys were quick and efficient in assembling everything and leaving the place tidy. They even took our old mattress.
So far so great. The bed looks amazing - have not slept in it yet - but on the customer service side they have really excelled.

The Swiss Sense Store did a great job in explaining about the product and suggesting the ones that will meet our requirement.

The standard matrass that comes with the box spring with 500 spring's in a box spring combination is completely useless. We got our second set in the warranty period and also failed. Both matrasses have within a few weeks a dent in the middle forcing us flipping the matrasses every second day. 2nd set will be collected next week and replaced by different brand. We had a look inside the matrass. It looks cheap, it feels cheap and results in horrible nights. Also not symmetric top down so flipping only possible in horizontal plane. Swiss sense knows it's a bad product, I asked the planner, but keep pushing to replace by same.

My partner and I got to order two mattresses from Swiss Sense during this fall season. Once we decided to exchange the new brand mattress for the harder ones, we got to wait for a couple of weeks before it was possible to proceed. We would like to thank in particular the shop advisor Ella Karaki for her patience & assistance! Also, would like to mention that one of the delivery companies Swiss Sense works with - GLS was not professional enough as they simply don’t comply with the service options by Swiss Sense. Thus, my partner & I hope that the management of SS will be able to change this delivery agent in future to guarantee a better service. Thanks & a happy New Year ahead!

Terrible service. We ordered our bed in the start of September and we received a delivery date in the start of November. We then received a generic email to say our order will be delayed a further 3 weeks. Eventually got a delivery date in the start of December, 5 weeks delay. The delivery arrived and the bed parts were incorrect. Came with two LH side posts and the delivery team had to take the bed back. No one can give me an answer on when our bed will be ready or how long it will take to get the correct parts. I would strongly suggest you shop somewhere else.

Swiss Sense is a winning team and never change a winning team.