SWIT Airsoft Reviews 101

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the excellent selection of airsoft guns, including hard-to-find or discontinued models. Many appreciate the professional service and the secure packaging of their orders, noting that items arrive in perfect condition. However, some customers also noted issues with delivery and order processing. A portion of people experienced significant delays in shipping, with some waiting over a month for their items to be dispatched or for updates. There were also mentions of unexpected additional shipping costs or tariffs being requested after an order was placed, leading to frustration.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the vast selection of products,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers experienced surprisingly fast shipping,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Price

Reviewers mention ambiguous feedback about price. While some consumers praise the great selection of products... See more

Service

Users describe positive interactions with service. Many customers praise the great ordering service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This website is really cool, have all the time great replicas, a fast answer to our questions by great employes that solve all our problems in time and do thier vest for doing it. 4 stars for all o... See more

Rated 3 out of 5 stars

I would say they do a fantastic job of replying to customer concerns. However the clarity of the shipping prossess was low, price adjusted after my finished transaction, shipping was delayed and the f... See more

Rated 5 out of 5 stars

I had a great experience buying from SWIT. I ordered a gas blowback Glock replica that isn't sold in the U.S. for some reason (Glock 19 Gen 4). It shipped via UPS, and once shipped, it arrived to me i... See more

Rated 5 out of 5 stars

They have a great selection of airsoft guns as well as some good deals They have good response time on question and they have airsoft guns that are hard to find or discontinued in the USA. I... See more

Company replied


Company details

  1. Gun shop
  2. Airsoft Supply Shop
  3. Paintball Shop

Written by the company

SWIT Airsoft is a Taiwan-based retailer specializing in high-quality airsoft guns, including gas blowback rifles and collectible models from trusted brands like WE, VFC, G&G, APFG, and Umarex. We’ve served airsoft enthusiasts worldwide since 2019, shipping thousands of orders to the US, Europe, and beyond. Our team is passionate about the sport and committed to providing honest service, fast communication, and reliable shipping options, including UPS for smooth customs clearance. Every product is carefully packed, and we offer full customer support, video guides, and a fair refund policy. Whether you are looking for a rare replica or a competitive skirmish setup, we’re here to help. SWIT Airsoft is proud to support collectors, reenactors, and players with unique models and professional service, no gimmicks, just gear that works.


Contact info

3.8

Great

TrustScore 4 out of 5

101 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great selection & helpful staff!

Great selection & helpful staff. When I picked the wrong shipping method to the US they promptly updated me. Got my package in a week for TW to USA. UPS and tariffs still suck and added an additional $100 to my order but that has nothing to do with SWIT so they lose no starts for that. I look forward to ordering from them again.

12 December 2025
Rated 5 out of 5 stars

Great Customer service

Ask carefully before ordering. Everything will go well if you do. They'll tell you the proper methods to order and all.

3 December 2025
Rated 1 out of 5 stars

Placed order on the 20th of November

Placed order on the 20th of November, finally received notification of my order on the 28th, with notice of shipping label created, have and zero information since. I realize it's the holidays, but getting updates are important.

20 November 2025
Rated 1 out of 5 stars

I didn't receive my whole order and the FS RPG is useless.

I am adding my review on this order. I did receive my order but I am disappointed in two items that I didn't receive plus I received no feedback or a curtice response from the seller. I have notice when looking over my order that I received everything that i ordered expect for the following items. Here is as follows. "6pcs. Of the CO2 FS FUSE KIT FOR THE RPG that I order. Lastly I didn't receive any tech or "how to work and use this RPG MANUAL". This i am finding most irritating as well as upsetting. Plus received the RPG LAUNCHER co2 pressure tank was not included in my order. So buyers beware. And if there supplier hears this please get back to me on this matter on my questions and concerns on my past order.

19 November 2025
Rated 5 out of 5 stars

The ordering was easy

The ordering was easy, including a customer service question I had before placing the order. I'm looking forward to receiving the products in a couple weeks!!

20 November 2025
Rated 5 out of 5 stars

Your great customer service.

Your great belief of how valuable customer service truly is. It is a pleasure to work with you. Many European peiple can learn from you.
With kind regards,
D.

1 November 2025
Rated 5 out of 5 stars

Swit Airsoft is the BEST…

It’s always been so easy buying from Swit Airsoft. The lastest unit arrived safely and packaged securely. I love the unit and i really appreciate Swit Airsoft for keeping every transaction fast and easy.

9 September 2025

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