SwitchAid Reviews 193

We had many obstacles to overcome when installing a business broadband into our Before/after school club. All the way through this process from November until February, we had the same point of contact within SwitchAid. Jack Luck could not have done more to help. He religiously kept me updated on almost a weekly basis so I knew what was happening. Merit should be given where it is due and his contact with me made this whole process easier to deal with.

We are a church and arranged a broadband contract via SwitchAid. Having had the router and ancillary equipment delivered, we were required to set it all up. Whilst this appeared a daunting prospect, via a ‘Teams’ call, Lee talked us through the process. His guidance was perfect and enabled everything to be set up and put into working order without difficulty. We are new customers, but based on the experience to date, we would definitely recommend them……a massive improvement in service when compared with our previous provider - and they got us a better provision at a lower cost. Definitely 10 out of 10.

I’ve been with these guys for getting on 10yrs, and the service is just always the best. They go above and beyond all the time. Such a smooth process, honest and upfront and it’s really refreshing to have such fantastic customer service.
Kim and Nathan are both great and a pleasure to deal with, and I really appreciate their help

Really friendly and helpful from first contact through to getting everything set up. Kirsty was great sorting out the contract and Kim was fantastic at getting everything up and running. Really fast response to any queries.

Nathan was incredibly helpful and professional from start to finish with renewing our charity mobile phone contract and extending with new lines. He liaised with the provider, managed all of the arrangements, and kept me updated throughout.

Great service as always from Lee at SwitchAid. Efficient, subject matter expert and super friendly. Thank you.

Received a very prompt response to my query and thanks to Lee and Kirsty all sorted very quickly. Excellent customer care

SwichAid is easy to use and provides fantastic service.
Kim was great from start to finish. Professional advice with friendly approach. An absolute gem.

We had a problem with the laptop charger and a replacement was sent out within 2 days of the problem being reported!

Excellent service

Wow - I had an issue with my handset and the response was immediate. Kim and James could not have been more helpful and I now have a fully working phone.

As a small charity, finding reliable, responsive, and genuinely supportive partners is crucial, and SwitchAid has exceeded our expectations in every respect. Their team has taken the time to understand our organisation, our constraints, and our mission, and they consistently deliver support that feels tailored rather than transactional.

In particular, James and Kim have been outstanding. Their professionalism, attention to detail, and proactive approach have made a real difference to our day-to-day operations. They are approachable, knowledgeable, and always willing to go the extra mile to ensure we feel supported and confident in the services being provided.

SwitchAid’s support has allowed us to focus more of our time and energy, knowing that we are in safe and capable hands. We genuinely value the relationship and services provided, and would highly recommend SwitchAid to any organisation looking for dependable, high-quality team support.

Great support from Nathan Gudgeon again, always there at hand to sort any questions I have. I could only give 5 stars he should get a six 👍

Excellent customer service and advice from Nathan for our charity. Highly recommend

I have always found Nathan to be helpful in answering my queries and talking through our options

The team were super helpful and responsive when I had an issue even when it wasn't their fault!
We tried other providers but it there were a lot of options but little guidance, having a person on the end of the phone walk us through the process was a huge bonus. I be happy to recommend them

Very satisfied with the service provided by both Kim McCallum and James McCallum in getting wireless WiFi devices set up in two venues. They have both been patient, polite and helpful throughout the process.

Prasanna and Kim have been so proactive and supportive in ensuring our team have been set up with our new plan quickly and effectively. It's saved me countless hours, and it's great to know that we have their ongoing customer service. Because of this, I'd recommend SwitchAid to any other charity. Thank you both.

Kim really went the extra mile explaining really clearly how to access the settings I needed (I am not a phone expert) and was really responsive and helpful

Plan.com were really helpful from phone ordering through to fulfillment and aftercare helping set up pesky mobile data! Kim McCallum from Sebb Group was brilliant to work with.

I had a problem with my phone where I wasn't getting any calls. After initial contact Lee emailed and helped with this and it was all resolved very quickly.